I recently visited the Vodafone store in Pontefract to fix my wife’s phone, and we were blown away by the incredible customer service. Right from the moment we walked in, the team made us feel so we... See more
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Location
Switch location9 Market Place, WF8 1AG Pontefract, GB
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See what reviewers are saying
Massive thank you to Julie today for sorting my phone contract out. Changing my name over and being really helpful and understanding. Highly recommend her.
Company replied
Phone had potential been hacked Went to pontefract shop Gentleman called Liam sorted me in 5 minutes Absolutely made my day Thanks Tom
Company replied
I visited the pontefract store and was helped by Jacob with two new sim plans. He was was absolutely marvelous. Wonderful customer service and very happy with my new deal!
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Pontefract
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
9 Market Place, WF8 1AG, Pontefract, United Kingdom
4.9
Excellent
160 reviews
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Came into store for a tech appointment…
Came into store for a tech appointment to . Great service, great team, thank you Vodafone Pontefract.
June 15, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Ian,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I today visited the Pontefract store…
I today visited the Pontefract store along with my husband who was collecting a new phone he had ordered. We were assisted by a lovely young man named Jacob. We were greeted and asked to be seated whilst someone could attend to us and when he had finished with his previous customer Jacob collected us. He dealt with our request straight away explaining everything he was doing and why. He engaged us in conversation not putting his views on anything but we discussed all sorts to do with the area and community. I asked in general questions about phone apps. Which he went through with me even though I wasn't the one buying the phone, which was a small buy Samsung A16 . Jacob was very polite and so friendly his customer service was excellent we would have no hesitation in recommending him to others.
June 4, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Sonia,
Thanks for the lovely review and fantastic support for Jacob.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing Jacob
Today I visited the Pontefract store, and Jacob was absolutely brilliant answering all of my questions and helped me understand things so much better, I’ve never had such good customer service from Vodafone in all the years I’ve been a customer, as and elderly lady I sometimes find technology hard to understand but Jacob made it easy and now whenever I’m stuck I’ll be back to Pontefract to see him.
May 7, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Jackie,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
New phone day
Called into the pontefract store this morning to upgrade my phone, I was met by the staff in there. They were so friendly and welcoming, But the biggest thank you goes to Jacob. He was so helpful, patient and went through all the deals to help find the right one for me!! Making the experience stress free and super easy to get my new phone.
May 8, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey,
Thanks for the lovely review and fantastic support for Jacob.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
I had a really positive experience in…
I had a really positive experience in store today at Vodafone. The store assistant Darcy was extremely helpful, patient, and knowledgeable.she took the time to explain everything clearly without making me feel rushed or pressured, which I really appreciated.
Darcy listened to what I needed and helped me find the best deal to suit my situation, even pointing out options I hadn’t considered. The whole process was smooth and stress-free.
It’s refreshing to receive such friendly and professional customer service — Darcy really went above and beyond. I would definitely recommend visiting this store if you need any help or advic.
Darcy also saved me some money.
May 5, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Sabine,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Pontefract
Hey Linda,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Darcy is the best
Darcy was very helpful and cheerful, got me sorted on a plan with little fuss. Thanks Darcy!
May 3, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Phillip,
Thanks for the lovely review and fantastic support for Darcy.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Julie was very kind knowledgeble and…
Julie was very kind knowledgeble and helpful. Great asset to your company. Will return next time i need a new phone.
May 1, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Stephen,
Thanks for the lovely review and fantastic support for Julie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Vodafone Pontefract
We went to Pontefract shop today. Jacob was so helpful and sorted everything we asked for. Nothing was too much trouble and we would definitely recommend, thanks so much!
April 18, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Mrs Joanne,
Thanks for the lovely review and fantastic support for Jacob.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Darcy was great
Darcy was so patient with me, very helpful and knowledgeable and pleasant, thank you Darcy
April 14, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Ann
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great service by Jacob fixing a tech…
Great service by Jacob fixing a tech issue we had
April 11, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Went to upgrade my phone as contract…
Went to upgrade my phone as contract was running out. Julie was very helpful and friendly and explained things very well.
April 10, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Dianne,
Thanks for the lovely review and fantastic support for Julie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fabulous experience with Lulia
Fabulous experience with Lulia this morning, very friendly and knowledgable on products / services. Upgraded my phone efficiently
April 7, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Stevie,
Thanks for the lovely review and fantastic support. If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Liam retail adviser really helpful…
Liam retail adviser really helpful managed to bring down my monthly bill and helped with issue on phone
Excellent service
March 18, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Rosie,
Thanks for the lovely review and fantastic support for Liam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Another good day at Vodafone…
Another good day at Vodafone Pontefract.This time it was Liam who helped with my dilemma. It really is nice when you go into a store and you are treated with such kindness and respect by people who actually know what they are doing. Now fingers crossed that vodaphone customer service delivers at their end. Thank you so much Liam 🙂
March 16, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great serviceJust visited the Pontefract store this…
Just visited the Pontefract store this morning and as usual the staff team are extremly polite and helpful especially the manager Julie who is so perfectly helpful and nothing is ever too much trouble for her. Im not very tech savvy but she sorted things out for me in her usual professional and cheerful manner. What more could you ask for.
March 9, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Customer service
Iulia was lovely, friendly cheerful and very helpful. Even helped us link discovery+ to our vodafone bill
March 3, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Elaine,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Helped with broadband
Came into the Pontefract store and was helped quickly by Jacob who got me sorted with broadband faster than online was suggesting. Pleasant experience all around
March 4, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey James,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Jacob.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Supporting elderly parents is tricky
Supporting elderly parents is tricky, Jacob's calm, sensitive and informative manner ensured that our needs were met and expectations surpassed.
The Pontefract branch always makes us welcome and supports our needs
February 19, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Frazer,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Jacob sold me a watch
Jacob sold me a watch, was really nice and I knew exactly what was happening
February 12, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Darcy,
Thanks for the lovely review and fantastic support for Jacob.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
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