I recently visited the Vodafone store in Pontefract to fix my wife’s phone, and we were blown away by the incredible customer service. Right from the moment we walked in, the team made us feel so we... See more
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Location
Switch location9 Market Place, WF8 1AG Pontefract, GB
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See what reviewers are saying
Massive thank you to Julie today for sorting my phone contract out. Changing my name over and being really helpful and understanding. Highly recommend her.
Company replied
Phone had potential been hacked Went to pontefract shop Gentleman called Liam sorted me in 5 minutes Absolutely made my day Thanks Tom
Company replied
I visited the pontefract store and was helped by Jacob with two new sim plans. He was was absolutely marvelous. Wonderful customer service and very happy with my new deal!
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Pontefract
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
9 Market Place, WF8 1AG, Pontefract, United Kingdom
4.9
Excellent
158 reviews
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Came in to the pontefract store and…
Came in to the pontefract store and greeted by Iulia
Wanting to change broadband providers
Not only did she assist with this she also managed to have my mobile account reduced
So helpful. Polite. What I thought was going to to be a long drawn out process was over an done in 20mins
Credit to you
February 11, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey David,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Iulia.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Went to pontefract vodofone and Darcy…
Went to pontefract vodofone and Darcy was an absolute Gem helping me to sort out a cancellstion which i was struggling with. I can't recommend her services highly enough !!!
February 9, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Pauline,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from the team at your
Great service from the team at your
Pontefract store, they could not do enough for us to get our new phones up and running. Frantastic service from great people.
February 7, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Annette,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service by darcy and all rhe…
Excellent service by darcy and all rhe staff. Very patient and every thing went smoothly
February 6, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Christine,
Thanks for the lovely review and fantastic support for Darcy and all rhe staff.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Customer service is fantastic
Customer service is fantastic i was made very welcome by Jacob who set about trying to solve my digital problems nothing was too much trouble i am elderly and not tec savvy he was so patient the fab manager Julie stepped in when needed she is amazing and doesn't get ruffled about anything I can't recommend the pontefract team highly enough thanks to you all
January 31, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Hayes,
Thanks for the lovely review and fantastic support for Jacob.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Fantastic customer service from Darcy…
Fantastic customer service from Darcy this morning. We had a bit of a challenge renewing 4 separate phones and a new airtime contract but she was very patient and worked out a great deal for us, she's a credit to Vodafone!
January 18, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Dean,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Pontefract
Hey Mase,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Come in to store to see about mobile…
Come in to store to see about mobile data Robert was very helpful thank you so much
January 13, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Carol,
Thanks for the lovely review and fantastic support for Robert.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Really good in Pontefract shop
Really good in Pontefract shop. Robert was a great help and any other problems will go back and see him
January 13, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very easy to talk and sort my contract…
Very easy to talk and sort my contract very helpful to talkshe know what she is doing to get you best deals
January 13, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Mateusz,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Julie was so patient and lovely
Julie was so patient and lovely, has sorted out my new contract. Nothing was too much trouble, thank you
January 13, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Fantastic service and support from the…
Fantastic service and support from the staff in the Pontefract store
January 10, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Paul,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dealt with a particularly nice young…
Dealt with a particularly nice young man called Jacob , we were having trouble with new phone and he was so patient and understanding with us, recommend this store for a visit and a definate asset to Vodafone. Thankyou.
December 28, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Gary,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Miss Amy was the lady who delt with me today an she was amazing efficient an helpful truly a asset to your company
Miss Amy was the lady who delt wit
December 6, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Terry,
Thanks for the lovely review and fantastic support for Amy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Amy was Absolutely fabulous so helpful…
Amy was Absolutely fabulous so helpful friendly and knowledgeable…. Steered me in the right direction 5⭐️⭐️⭐️⭐️⭐️
December 6, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Barbara,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amy was really helpful and found the…
Amy was really helpful and found the best plan for me and my wife
December 6, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Graham,
Thanks for the lovely review and fantastic support for Amy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very lovely and friendly
Very lovely and friendly, I really feel like home
December 5, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Clinton,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Good friendly team happy to help with…
Good friendly team happy to help with everything I needed
December 2, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Gemma,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jacob was fantastic and helped to save…
Jacob was fantastic and helped to save us a lot of money on our contacts. A lovely person and I would definitely recommend Vodafone.
November 29, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Rachel,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Good service very pleasant will call…
Good service very pleasant will call again store manager amazing
November 28, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Elizabeth,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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