I recently visited the Vodafone store in Pontefract to fix my wife’s phone, and we were blown away by the incredible customer service. Right from the moment we walked in, the team made us feel so we... See more
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Location
Switch location9 Market Place, WF8 1AG Pontefract, GB
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See what reviewers are saying
Massive thank you to Julie today for sorting my phone contract out. Changing my name over and being really helpful and understanding. Highly recommend her.
Company replied
Phone had potential been hacked Went to pontefract shop Gentleman called Liam sorted me in 5 minutes Absolutely made my day Thanks Tom
Company replied
I visited the pontefract store and was helped by Jacob with two new sim plans. He was was absolutely marvelous. Wonderful customer service and very happy with my new deal!
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Pontefract
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
9 Market Place, WF8 1AG, Pontefract, United Kingdom
4.9
Excellent
160 reviews
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Reply from Vodafone UK - Pontefract
Hey Samantha,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Lesley was a very helpful lady today…
Lesley was a very helpful lady today she was amazing and explained everything to us and how we could get a tablet as well as helping us upgrade our sim contract to a device and sim contract
July 12, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Paul,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Been with this company years and they…
Been with this company years and they still brilliant at what do julia excellent
July 7, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Kevin
This is really lovely to hear, thanks for the review! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Called in shop didn't wait long to get…
Called in shop didn't wait long to get served .Lovely lady dealing with me called Julia .Very pleasant & with the deal I've got
July 7, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Karen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jacob at the Pontefract branch was…
Jacob at the Pontefract branch was amazing - knowledgable funny and personable. I honestly could not have asked for better service!
He said he was in training but you wouldn’t have believed it! He gave me a better deal by 50% than what I have been paying! Just a great guy…. GIVE HIM A RAISE TRACEE
June 10, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
We're happy to hear that you had such a positive experience!
We appreciate you taking the time to share your feedback,
Vodafone Social Media Team
Staff at Vodafone pontefract were…
Staff at Vodafone pontefract were really helpful, thanks
June 7, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hi Daniel.
We're happy to hear that our agents were helpful during your store visit.
Thanks,
Vodafone Social Media Team
Jacob and lulia and Daniel
Jacob and lulia and Daniel
Where very helpful in store today
Thanks again
June 6, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hi William, we are pleased to hear about your fantastic experience. It's great to hear Jacob, Daniel and Iulia were helpful and delivered an excellent service. Thank you for your 5 star feedback.
Thanks,
Vodafone Social Media Team
I had a problem with my phones network…
I had a problem with my phones network connection for 3 weeks. Phone calls to vodafone didn't solve the issue, so I went to pontefract voda shop. Lesley followed every procedure till she reached the conclusion that only a deep reset by voda technicians would put the phone back on the network. It could have taken 72 hours with no mobile phone, but it had to be done! It actually took around 2 hours and my phone was receiving texts and calls were clear and no longer cutting connection or going dumb.
A previous 'network issue' had been solved but my phone number was 'forgotten' by the machine.
Im SO Grateful for all the help over the period I was having problems, but Lesley is the Jewel In Vodafones Crown, and staff members like her are the reason why I've stayed with Vodafone for 26 years.
Lesley is a star 🌟 I want her Great contribution recognised by the company. LESLEY cut No Corners, (other advisors fobbed me off) She kept pushing till she solved the issue once and for all. Staff members like her MAKE companies! Please recognise this!
May 17, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Susan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Recommend the team at Pontefract
We needed help and advice on changing our Wifi and landline package because of how much we were being charged by our current provider.
I cannot praise Julia - store manager of Pontefract enough. She has saved us hundreds of pounds. Taking so much time and care to make sure all our needs were being covered and we were not paying for something we would not use. She was helpful, patient and not at all pushy.
I would recommend anyone who's bills have gone up with their existing company to check out what Vodaphone has to offer. Thank you to Julia and the team at Pontefract
May 8, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Ann,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Julia.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service from the staff at…
Great service from the staff at pontefract, really happy with my new phone
May 8, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Steven,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Upgraded to a new phone and Julie was…
Upgraded to a new phone and Julie was amazing as I’m not very technical. Made it really easy, clear and very efficient
May 5, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Christine,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Julie sorted me out with a new phone
Julie sorted me out with a new phone, great chat x
May 5, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Jeremy,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Marc was really great
Marc was really great. Love my new phone and got all my data transferred. Very pleased
May 3, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Amanda,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thank you to the staff at Pontefract
Thank you to the staff at Pontefract, really happy with my new Samsung. Brilliant service.
May 3, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Chris,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Marc and Lesley from Vodafone…
Marc and Lesley from Vodafone pontefract were very helpful and friendly! Would recommend
April 23, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Janet,
Thanks for the lovely review and fantastic support for Marc and Lesley.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Marc was great,transferred all my data
Marc was great,transferred all my data. Very happy with the service
April 11, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Colin,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Marc was very helpful and made the…
Marc was very helpful and made the process of getting a new phone really easy! Top marks for Vodafone Pontefract
April 11, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Michael,
Thanks for the lovely review and fantastic support for Marc.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Marc from pontefract made everything so…
Marc from pontefract made everything so easy and simple, highly recommend
April 7, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Shirley,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Upgrade gone wrong
Very disappointed to be honest. Me and my husband have been customers for years now and upgraded our phone plan to the newer iPhones. I managed to get mine but my husband has been waiting 10 days with no updates as it says awaiting stock? For a black iPhone 15! Makes no sense if they have one in pink I’m sure you have one in black. We have been into store to complain and was told someone would call me within 24 hours which they didn’t! Also been on live chat 4-5 times. I bet new customers get things straight away though. Order number is WEB-0001000044284878
March 15, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hi Madison,
We're sorry to hear your husband hasn't received his phone yet. So that we can find out what's happening with his order, please ask him to message us on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Juile was very helpful and…
Juile was very helpful and knowledgeable got 3 phones sorted
March 15, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hi Kelly,
Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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