I recently visited the Vodafone store in Pontefract to fix my wife’s phone, and we were blown away by the incredible customer service. Right from the moment we walked in, the team made us feel so we... See more
Company replied
Location
Switch location9 Market Place, WF8 1AG Pontefract, GB
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See what reviewers are saying
Massive thank you to Julie today for sorting my phone contract out. Changing my name over and being really helpful and understanding. Highly recommend her.
Company replied
Phone had potential been hacked Went to pontefract shop Gentleman called Liam sorted me in 5 minutes Absolutely made my day Thanks Tom
Company replied
I visited the pontefract store and was helped by Jacob with two new sim plans. He was was absolutely marvelous. Wonderful customer service and very happy with my new deal!
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Pontefract
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
9 Market Place, WF8 1AG, Pontefract, United Kingdom
4.9
Excellent
160 reviews
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Really helpful staff
March 15, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hi Donna,
Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Pontefract
Hi Ks,
Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Richard was such a lovely advisor and…
Richard was such a lovely advisor and so helpful with a data transfer. We are not technically minded and he was so helpful and explained everything we wouldnt have managed without him.
March 10, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hello Craig,
Thanks for your review. It's always lovely to read great feedback, and we're glad you had a positive experience with Richard.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Thank you for all your help Julie x
Thank you for all your help Julie x
March 10, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hi Richard,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
New Phone
I visited vodafone in Pontefract on 6 March 2025 to discuss purchasing a new phone. I am not very tech savvy but I spoke to Mark who was very helpful and took me through the process. As a result I came away with a new phone with all my data installed.
I am very pleased with the service I received
March 6, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Thanks for taking the time to write such a great review, Ruth! We're delighted that Mark made the process easy for you. If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Sorted out a new phone and broadband
Sorted out a new phone and broadband, Julie did everything for us, thank you
February 20, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hi Jayne,
Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Richard was attentive helpful and able…
Richard was attentive helpful and able to discuss phone issues in a way I understood. Thanks
February 15, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Friendly service in pontefract from…
Friendly service in pontefract from Marc. Very happy with my new phone
February 6, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hi Stephen,
Thanks for your kind words for Marc. We appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Great service from Marc and the team
Great service from Marc and the team, love my new phone! Even got all my pics from the old device too! Thanks
February 3, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hi Linda. Thank you for your review for Marc and the team. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Caprice was very helpful and made the…
Caprice was very helpful and made the transfer of data smooth and stress free
February 1, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
Reply from Vodafone UK - Pontefract
Hi John,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Caprice was great
Caprice was great, got my new phone sorted and copied all my numbers over to my new phone, great service.
January 11, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Marc was really great
Marc was really great! Set up my new phone and showed me how to use it! Fantastic service
January 10, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hi Frank,
It's great to see your kind words for Marc, we really appreciate your feedback. If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Marc was really friendly and made…
Marc was really friendly and made upgrading super easy, got all my data copied as well. Amazing service
January 8, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hi Susan. Thank you for your review for Marc. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Marc was great
Marc was great, got my new phone sorted and copied all my numbers over to my new phone, great service.
January 7, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hi Stephen,
Thank you for taking the time to leave us a 5 star review! We're glad the team have managed to get your new phone set up.
Thanks,
The Vodafone Social Media Team
Very friendly and helpful staff
January 6, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hello, Jane,
Thank you for taking the time to review and share your feedback, we appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Sophie was great and helped with my…
Sophie was great and helped with my phone
January 3, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Thanks for the five star review, Logan! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Wanted a additional sim for my work and…
Wanted a additional sim for my work and Marc made it very easy in store and got me a really good sim only deal, thanks
December 31, 2024
Unprompted review
Reply from Vodafone UK - Pontefract
Hi Sean,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Pontefract
Hi there,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Marc sorted out a new handset and moved…
Marc sorted out a new handset and moved my data across. Everything was very easy and straight forward.
December 4, 2024
Unprompted review
Reply from Vodafone UK - Pontefract
Hello, Carol,
Thanks for letting us know what an amazing job Marc did at getting everything sorted for you!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
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