I did an online chat with Carol Ann today & she was amazing! I have been struggling to understand how the landline digital switch will affect my mothers careline alarm & Carol Ann was able to explain... See more
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First class! I particular choose to visit the Farnham branch because Nikki and colleagues are second to none in the high street tech industry - providing a perfect balance of customer service and gett... See more
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Steven was absolutely fantastic with my 87-year-old mother. He was incredibly patient, kind and respectful throughout, taking the time to make sure she had all the right information and fully understo... See more
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Taylor was incredible. Incredible customer service explaining the whole process throughout making it crystal clear what was happening. She supported me through decision making and with the c... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK
Written by the company
Contact info
United Kingdom
- 03333 040 191
- www.vodafone.co.uk
4.7
Excellent
140K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Absolutely incredibly supportive team-…
Absolutely incredibly supportive team- kind, polite, knowledgeable, supportive and proactive
Adam supported us with absolute proactiveness :)
Big thank you
August 26, 2026
Unprompted review
Reply from Vodafone UK
Hi Anuva, thank you so much for your wonderful review and the amazing support you’ve shown for Adam, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Friendly service
Friendly service
Had issues with phone
Left with a new phone and better value plan
David was very helpful and went above and beyond
August 25, 2026
Unprompted review
Reply from Vodafone UK
Hey Ryan,
Thanks for the lovely review and fantastic support for David.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Helpful sourcing of best contract &…
Helpful sourcing of best contract & phone upgrade.
Coverage in store now so good however
August 26, 2026
Unprompted review
Reply from Vodafone UK
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
We've moving home and decided on Voda…
We've moving home and decided on Voda for the FTTP connection. A day after completing the application, they cancelled the order, without any reason. If moving wasn't stressful enough, you need service companies to simply work. Unsurprisingly we went elsewhere. A total waste of time.
August 26, 2026
Unprompted review
Reply from Vodafone UK
Hey Jonathan,
We sincerely apologize for the problems you've faced with our service. We assure you that our customers are out topmost priority.
This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen.
If you have any pending query or concern, or have not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Abhishek was extremely nice
Abhishek was extremely nice, helpful and patient. Helped me with multiple things, answered all questions and was very kind! Great experience!
August 26, 2026
Unprompted review
Reply from Vodafone UK
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK
Hey _Falgun,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Everything was easy
Everything was easy, simple, every one very friendly.
August 26, 2026
Unprompted review
Reply from Vodafone UK
Hey Sarthak,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Service excellant staff very freindly…
Service excellant staff very freindly and helpfull
August 26, 2026
Unprompted review
Reply from Vodafone UK
Hey Steve,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Brilliant customer service..Great discounts
Offered me great discounts ..chrissy was the sales representative..she was great very informative and keen on getting me a good deal, broke down all details so I understood them well
August 26, 2026
Unprompted review
Reply from Vodafone UK
Hey h j
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I’m extremely disappointed with…
I’m extremely disappointed with Vodafone. My current contract states that I can roam freely in the EU, so I was shocked to find out that this apparently isn’t the case. I spent over 45 minutes waiting for an answer from an agent, only to be told that I would have to pay extra to use my phone in the EU.
As someone who travels around Europe regularly, this is incredibly frustrating. Many other network providers offer EU roaming without these additional charges, so I feel this is a very important detail that should be made much clearer when taking out a contract.
Unfortunately, this experience has left me very unhappy with Vodafone, and I will not be renewing my contract. I’ll also be making sure friends and family are aware of this issue so they can consider it before choosing Vodafone.
August 26, 2026
Unprompted review
Reply from Vodafone UK
Hey Harry,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand your frustration regarding EU roaming charges and the time spent waiting for support.
If you still need any help with this or would like us to look into anything further, please come and chat to us over on Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Changed my sim card Sarah was very…
Changed my sim card Sarah was very pleasant and knowledgeable regarding the service vidaphobe offered She went through every step with me. Highly recommend Sarah.Really pleased with the service.
August 26, 2026
Unprompted review
Reply from Vodafone UK
Hey Christine,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Charlie was very helpful in setting up…
Charlie was very helpful in setting up my new phone. Will be back and highly recommended
August 26, 2026
Unprompted review
Reply from Vodafone UK
Hey Barry,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Joey was extremely helpful and…
Joey was extremely helpful and knowledgable when I made enquiries about a new phone. She also saved me some money on my home broad band and a new phone case. Joey made the experience so much better than using the internet.
August 25, 2026
Unprompted review
Reply from Vodafone UK
Hey Bob,
Thanks for the lovely review and fantastic support for Joey.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Pathetic service
Well, we are almost four months on from when I made the fateful decision to go with Vodafone broadband... still no connection. Still no date for a connection. The lady in India (why is your UK service support based in India?) was very polite to start with. She was going to keep me posted. After a couple of weeks of her I got frustrated that we still had no date for connection. I suggested the service was very poor. She couldn't wait to get off the phone then and I've not heard from anybody since. I can see the cables they are going to connect me to from my bedroom... they're just the other side of the road, tantalisingly close! 12th May I placed the order. The last date they gave me to connect was 28th July. Obviously that didn't happen. Now they don't even bother giving me a date. They don't bother talking to me. Not to worry, you say, they will give me compensation for the late arrival of the service. Only thing is that is capped at 60 days. We are now 106 days into this shambles. I would cancel and cut my losses, but will I then have the same delays with another provider? No, couldn't be the same delays. Nobody else could be this incompetent. Vodafone are utterly useless. They are polite on the phone, I can give them that, but nothing ever gets done, I just get fobbed off with fresh excuses and nothing happens. Wonder if the bots will give me a nice polite reply and excuse after this review too? Let's see... My advice, try a different provider, these lads are hopeless. If it ever does get connected I shall be moving broadband and phone provider at my earliest opportunity.
August 26, 2026
Unprompted review
Reply from Vodafone UK
Hi Sean,
Thank you for taking the time to share your experience. We're genuinely sorry to hear about the delays and frustration you've faced since placing your broadband order in May.
We completely understand how disappointing it must be to wait this long without a confirmed connection date, especially when you've had limited updates and feel that your concerns haven't been addressed. This is not the level of service we aim to provide, and we appreciate how frustrating the ongoing uncertainty must be.
Please reach back out to the Broadband teams by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you would like this to be raised as an official complaint, and you have already spoken to the Broadband Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Lovely receptionist (Heba) very…
Lovely receptionist (Heba) very pleasant. Equipment being used very slow - needs upgrading as soon as possible.
August 26, 2026
Unprompted review
Reply from Vodafone UK
Hey Richard,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Zanas could not have been more helpful
Zanas could not have been more helpful, i was slightly anxious of sorting a new phone but Zanas made the experience pain free after i told him that i dont do well with tech l.o.l
August 22, 2026
Unprompted review
Reply from Vodafone UK
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Charlie was very helpful when I needed…
Charlie was very helpful when I needed help. Will definitely be back!
August 26, 2026
Unprompted review
Reply from Vodafone UK
Hey Peter,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Kiran was extremely helpful and…
Kiran was extremely helpful and friendly and answered all my questions i had thanks foryour help
August 26, 2026
Unprompted review
Reply from Vodafone UK
Hey Troy ,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Competent, considerate and helpful.
Grace was extremely helpful. She quickly identified the problem and offered various alternative solutions for me to choose from. There was no pressure. She was very patient and in no way condescending to a technophobic old chap. Grace checked the accounts of myself and my wife to ensure we had the most economical deal. Great customer service.
August 25, 2026
Unprompted review
Reply from Vodafone UK
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Great experience in store…
I had a really great experience at the Vodafone store and would especially like to thank Emily and the store manager for their excellent service.
I came in to change my contract and arrange a new phone, and they were both incredibly helpful, patient and understanding. They really took the time to listen to my situation and find the best solution for me.
They made the whole process much easier and completely stress-free. I felt very well looked after and really appreciated the extra effort they made to help me.
Thank you both for such friendly and professional service!
August 24, 2026
Unprompted review
Reply from Vodafone UK
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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