The guys at vodafone buxton are outstanding. Find Amos, Marjorie brilliant. We have dealt with nisha on numerous occasions and trust her 100% she has been very helpful, with choosing phones, the corre... See more
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Review summary
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Great service from Dave at Vodaphone, Exchange Shopping Centre, Rochdale. Went to upgrade from SIM only to phone. Painless experience, lots more options than on the website. Took a while (systems very... See more
Company replied
Fantastic service from Kurt, the manager at Vodafone Ipswich. He was friendly, knowledgeable and really took the time to understand what I needed. Everything was explained clearly, and I never felt... See more
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Ben was really patient and helpful in trying to get our monthly costs down, not only on one phone but also our broadband package, saving us money each month. He also upgraded another phone’s SIM at th... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK
Written by the company
Contact info
United Kingdom
- 03333 040 191
- www.vodafone.co.uk
4.7
Excellent
140K reviews
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Very poor signal strength
Very poor signal strength daily outside and inside. Even your speed checker cannot detect the signal strength with constant error messages - it’s that poor.
I have reported it numerous times and always get a poor response ‘we are aware of issues in your area’ if that’s true why aren’t they fixing it then.
I transferred over from another provider only a couple of months ago and now seriously regret it. Vodafone is absolutely terrible.
Update; pathetic reply, you are already aware of the issue so just fix it now. I also don’t use social media ever.
August 22, 2026
Unprompted review
Reply from Vodafone UK
Hi there. We’re sorry to hear about your experience, and the frustration caused due to network. We appreciate you sharing this feedback, and we take concerns about customer service very seriously.
If you’d like to raise this as an official complaint and have already spoken with our team, you’re welcome to contact our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or vodafone.uk/3LXh2xl.
We truly appreciate your patience and hope to get this resolved for you as soon as possible.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK
Hey Mandy,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mark was very helpful and clear about…
Mark was very helpful and clear about what was going to happen and helped us understand any worries
August 22, 2026
Unprompted review
Reply from Vodafone UK
Hi Joe, thank you so much for your wonderful review and the amazing support you’ve shown for Mark, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Reply from Vodafone UK
Hey Rachel,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Samantha was very helpful and answered…
Samantha was very helpful and answered all our questions
August 22, 2026
Unprompted review
Reply from Vodafone UK
Hey Gordon,
Thanks for the lovely review and fantastic support for Samantha.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Aysha was very informative and patient…
Aysha was very informative and patient with me easy to deal with and got me the best deal
August 22, 2026
Unprompted review
Reply from Vodafone UK
Hey
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Issues paying at end of device plan and bad customer service
I have been battling to pay the last 12 pounds owed on a device plan after switching networks for months. After paying 12 pounds to finish the device plan 2 months ago the next communication we received was a credit default notice letter. I immediately rang Vodafone and gave them the device plan reference number on the letter. The call handler said this wasn't enough and wouldn't be able to help me if I didn't have the account number which wasn't on the letter. Instead of asking for other details they refused to help and I asked to speak to a manager several times, the last time they hung up on me. I then rang back and after being kept on hold on and off for around 30mins by the next call handler I was transferred to a manager finally. They took details and put me on hold on and off again for another 20mins while they apparently talked to the team. I was told the default notice couldn't be removed from my partner's credit file so asked to escalate the complaint further. I have just found the previous 12 pounds payment on my bank statement and nothing afterwards returned it. I see there is now another 12 pounds payment on my bank statement after having just paid it again to avoid legal issues. Waiting for someone to call me back to proceed with the complaint and get the default removed from my partner's credit file.
August 22, 2026
Unprompted review
Reply from Vodafone UK
Hey Paul,
We sincerely apologize for the service you experienced and for not meeting your expectations in terms of support. Thank you for your valuable feedback; please be assured that it is not our intention to deliver anything less than excellent service.
I suggest you to please reach out to our team by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you have already spoken to the team but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Very patient staff and I got the…
Very patient staff and I got the product I wanted
August 22, 2026
Unprompted review
Reply from Vodafone UK
Hi Robin, Your kind words mean so much—thank you for sharing this wonderful review!
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
We’re always here to help!
Thanks again,
Vodafone Social Media Team
Really helpful and friendly....sorted…
Really helpful and friendly....sorted both of us with new plans and saved us money.....perfect in store visit thank you
August 22, 2026
Unprompted review
Reply from Vodafone UK
Hey Neille,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ash helped me compare the best deals…
Ash helped me compare the best deals and landed on an upgraded version of my phone and at a better price. Great service thank you.
August 22, 2026
Unprompted review
Reply from Vodafone UK
Hey reuben,
Thanks for the lovely review and fantastic support for Ash.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK
Hey Edward,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK
Hey Cerys,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service
Tom was very helpful and professional, he gave me a great deal on my phone, watch & broadband.
August 22, 2026
Unprompted review
Reply from Vodafone UK
Hey Nicole,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I came to the branch to make an…
I came to the branch to make an upgrade, the stuff named Rihanna was so so kind,and helpful ,and positive . She listebing to me and gave me the best offer. Well done girl, and many thanks for your help! She made my day!
August 22, 2026
Unprompted review
Reply from Vodafone UK
Hey Zoya,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Abhishek is the Best
Abhishek really excels well in guiding me through the devices and plans that best suits me. He really deserves a raise.
August 22, 2026
Unprompted review
Reply from Vodafone UK
Hey Satya,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I brought a broad and package with…
I brought a broad and package with customer service advisor called Pritika she was amazing she was very patient with Mt requests very helpful and guided me the whole way she was very helpful abs kind I would like to thank her for her support truly,.
August 22, 2026
Unprompted review
Reply from Vodafone UK
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great costumer service
Great costumer service, nice polite young lady. She went out her way to get me discounts because I had more then one product. Highly recommend!!
August 22, 2026
Unprompted review
Reply from Vodafone UK
Hey Gurdev,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Ryan was great and got me a great deal
Ryan was great and got me a great deal
August 22, 2026
Unprompted review
Reply from Vodafone UK
Hey
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
We were helped by Femi
We were helped by Femi, who was excellent. He was attentive, patient, and went out of his was to find the solution we needed and save us some money.
I needed to get a new contract for my phone, keep my number and save some money and he achieved all of this and gave wonderful guidance at every step!
August 22, 2026
Unprompted review
Reply from Vodafone UK
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
I was really pleased with the service i…
I was really pleased with the service i recieved, thank you very much.hollie
August 22, 2026
Unprompted review
Reply from Vodafone UK
Hey Susan,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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