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See what reviewers are saying

Rated 1 out of 5 stars

I've had one of the most frustrating experiences with the Zong Careers Portal today. I've been trying to log in for over 3 hours. Every time I request an OTP, I receive it in my email, but when... See more

Rated 1 out of 5 stars

This bullshit network is among top thives inside pakistan, they are increasing pakages prices on monthly basis and providing zero quality internet speed of 0.000kb/sec, shit. normally i am spending ov... See more

Rated 1 out of 5 stars

Bakwas tareen network he! Signal Kahin aa kar nahi razi hote agar package kia hua bhi ho... Or abhi app me dekha 7GB data he lekin on kro data to g internet ni chl skta q k data nhi he apke pas...... See more

Rated 1 out of 5 stars

Worst service since past 6 months.. the internet gets to crawling speed when filed complaint they mentioned they fixed it after 3 days did the speed test again and still the same... Used Jazz and Zon... See more

Company details

  1. Telecommunications Service Provider
  2. Internet Provider
  3. Internet Service Provider
  4. Mobile Network Operator
  5. Phone and Internet Service
  6. Web Hosting Company

Information provided by various external sources

CMPak Limited, branded as Zong 4G, is a Pakistani mobile data network operator owned by Chinese government-owned company China Mobile.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

141 reviews

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1.4

All reviews

(141)

29 reviews in the last 12 months

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Rated 1 out of 5 stars

I have activated my roaming when

I have activated my roaming on zong network when I left Pakistan. When I arrived overseas I never have any service on zong and went through a lot of trouble. It's happen twice with me and to many other friends and families member who use zong services. zong will keep charging you without any apologies when you call or write to them all they care put money in there açcount.
Anyone who travel abroad make sure have extra sim from different network don't trust zong.

December 1, 2022
Unprompted review
Rated 1 out of 5 stars

Are they providing 4G internet?

Are they providing 4G internet? The speed is literally 21bs not even in kbs facing the issue from a long time even filled a complaint but it didn't help. Can't say about the other services they providing but internet service is the worst.

December 31, 2022
Unprompted review
Rated 1 out of 5 stars

Scratchcard does not work. Zong are useless

Scratchcard does not work - there is no easy way to complain offered. No point ringing their helpline as they keep you on hold for ten minutes then the call automatically hangs up.

The App is a joke - one of the worst I have ever used, and this is an App for a phone company!

December 7, 2022
Unprompted review
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Rated 1 out of 5 stars

Zong's internet is garbage and waste of you money!

Never ever purchase zong internet! It has become worthless peace of garbage now.
I have been using Zong internet for more than five years and I use to buy yearly plan. Previously its service was good but this year I have to regret my decision of purchasing Zong net.....

January 1, 2022
Unprompted review
Rated 2 out of 5 stars

Bed Network

Worst ever experience with zong
Worst ever experience with zong, i subscribed internet package I was getting 0.02 mbps speed, when I contacted cs, they said we are forwarding your complaint to concerned dept, after Some time I got call from zong and said everything is all right at our end , there is no issue in your internet from our side, so they won't solve your problem so I would recommend you never use their service bashirabad colony mirpur khas

September 16, 2022
Unprompted review
Rated 1 out of 5 stars

YouTube add-on

The YouTube add-on being offered by zong is fraudulent. I subscribed to it and my regular data was used instead. I had to get additional fresh data twice and my YouTube GBs remain unused. Sorry to see such a big company trying to stoop so low that they want to steal 500 rupees from their customers. Very disappointed with the attitude of customer services. And the way Zong has stolen this 500 rupees.

August 31, 2022
Unprompted review
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Rated 1 out of 5 stars

A terrible company which has terrible…

A terrible company which has terrible customer service. I have lost large amounts of balance twice. First time it was due the page not informing that the package was not automatically renewable, as per required by law. The second time I had a package yet I still lost balance for no reason at all, the customer service representatives both times were absolutely useless and try to place the blame on you subtly. Which in turn caused me to have a go at them which actually works. However so far there has been a complaint placed.
This does make sense as the company is Chinese owned, and they are trying to colonise third world countries such as Pakistan. So they collect data from the citizens also hard earned money through fraudulent illegal methods.

July 22, 2022
Unprompted review
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Rated 1 out of 5 stars

The zong network does not offers the…

The zong network does not offers the offers they claim in their messages. They send message saying that they are giving out a package for @70 rupees. The offer is called, Apna shehr Moro @70 by dialing *4466# and when you dial the code, instead of activating the offer, they ask you to dial *6464# for information of packages.
Not the zong will claim that this is a glitch message generated by the system. Please have the issue removed. I switched the damn sim on for this offer.
Good companies a least let their customers apply the offer once and then guide that its a glitch. But then again, that's what good companies do.

January 5, 2022
Unprompted review
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Rated 1 out of 5 stars

As big a claim as you are that it is…

As big a claim as you are that it is the largest 4G network in Pakistan. If you don't even get a call at a distance of 2 km from your Islamabad head office then where will the 4G service come from. Your service is very poor. If the network does not operate in the main area of ​​Islamabad then what will happen in the villages. I can't even get a normal call from Park Road Lane 4. Your service is so bad

December 13, 2021
Unprompted review
Rated 1 out of 5 stars

The worst bad exprience with this…

The worst bad exprience with this device . Every time there is signal issue , conectivity issue .when i asked them for why my internet is not connecting they said rechage ur device and if the issue will be remain same then change your device . when i will activate my pacakge the issue was the same ..When i purchase a new device the shopkeeper said this old sim can't use in new device . I lost my 2000rs . The company should change this option that atleast zong 4g sim can use in any device of zong 4G . And plz train your employees to solve any problem related to device before use web chat . They are saying ask outlet and they don't have any information ...
Thank You

December 1, 2021
Unprompted review
Rated 1 out of 5 stars

Worst ever company where the char…

Worst ever company where the char representatives share your contact details over internal chat rooms with fake IDs causing other desperate employees to harass you to your core and when file a complaint they further tell you to cooperate with them with giving any turn around time. No sense of business ethics at all.

October 28, 2021
Unprompted review

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