Rent a Car 

I've booked from their website a rental car from 26 to 28 June 2022, the car was ok, and also the service was looking ok. But the deposit is still in their hands. It's already 2 weeks that I'm daily contacting them to ask about the deposit then I found this site and the many people that use their services with problems. I wrote them today my first email. I hope they will give me back the money as soon as possible, anyway is there a service in Bulgaria that is helping customers and can close these fraudulent companies? Please take a different service (even if more expensive) trusted by other societies!

Brought the car back after a week rental to Sofia airport. Done a visual check with the agent, he confirmed that there was no damage and the deposit hold will be released on my credit card. Checked a few days later to notice the deposit was deducted from my account not just on hold, waited 4 week before contacting them, as directed on their website. Got an email after I chased after 3 days of no response. Told they were unable to get hold of me as I did not provide my email (false - got booking confirmation from them) to tell me there was damage under the car and bumper they found after they cleaned the car. What rubbish! No visual check was done of the car when I received it so how do they know it was not there before??? On the photos they send of the alleged damage it is clear the car has not been cleaned yet, so in my presence the first inspector saw nothing - cleared the car then another inspector without me being present found all this damage. They took my full deposit as the damage was more. Absolute scammers, stay away!!

Stay away from this rental they fraud you by not returning your deposit. I rented a car in Sofia for a week and I had to go through dispute process and court case to be able to get my deposit back !!!!

Good service, new cars, easy pick-up and drop off

Deposit was returned after min. 10 Emails and 8 weeks, strange explanations given in the meantime and finally approx. 8% have been deducted by refunding !!
NOT recommendable.

I have been using the car rental for years but never met with company like this one.
Month after returning car still didn't get my deposit back.
Several e-mail sent and I got strange explanations that the terminal is not working, ect.
Be aware and bypass this company

The rental itself was efficient enough, despite my worries about there being no airport office and being led to a car parked by the side of the road. The problem is with the deposit- most rental companies block the deposit amount on your credit card, but Yes just take the money. 4 weeks later I have heard nothing back, no response to e mails.

I have rented a car in January 2022 and I never received my 500 euros deposit back. Rentalcars is not doing much about it, I keep exchanging messages with them but nothing has been done so far.

Our trip to Sofia was in March. It is now June. The trip went well and all was good. BUT we have been waiting to get our €500 deposit returned. Inquired a month ago and we're told it was an accounting error. We have yet to see the funds returned even after completely cooperating with Yes representatives. We have reported this to the police and will continue to fight for the return of our deposit.

Yes rent-a-car improperly charged me a 500€ deposit/guarantee.
I've rented a car from 5th until 12th March 2022, pickup in Sofia airport, Bulgaria, with Yes rent-a-car.
I've left a 500€ deposit/guarantee authorization when I picked up the car, as it was described in the renting contract. That deposit should be canceled after 14 days of delivering the car, if the vehicle were returned without any damages.
That period ended, and I received no information regarding the deposit/guarantee cancelation.
I contacted Yes rent-a-car by email on March 31th, and I was informed on April 4th, that: ''vehicle is returned without any damages and we do not have any claim to you. We have authorized the refund on 1st. of April. We will check the transaction and will fix the delay with priority''.
I replied on April 5th, saying that I had not received a refund and that the information provided by my bank was that the money would be charged by Yes rent-a-car. And indeed, was charged.
They reply me that: ''Due to a big software problem, all our automatic transactions have been rejected. This is the reason the refund has been delayed, cause we were not informed in a timely manner. Please provide your bank account (IBAN), BIC code and address of tour bank, so we can do it manually as soon as possible.''
I've provided that information regarding my bank account, as requested.
Until today the 500€ has never been transferred. Almost every week I have been sending/replying an email regarding the situation, asking why I have not yet been reimbursed for the money improperly charged, and the response has always been similar: ''transactions are in progress'' ; ''We expect all the transactions to be completed till the end of the week and you will receive the funds maybe in the beginning of next week, depending of the period of the bank transfers''

But the fact is, until today I haven't received the refund regarding the 500€ of the deposit/guarantee, that was improperly charged by Yes rent-a-car.

Ricardo Marcelo

I had the same issue that many many others have written about already. They did not refund my deposit and it took me a lot of effort to get them to refund it.

First off, the deposit is an actual payment and the money will leave your card. Usually the deposit amount is simply blocked on your card without an actual payment. I've never had this happen with other rental companies.

A month after my rental was finished, I noticed the deposit was still not returned. I emailed them several times, but I did not get a response until I threatened with seeking further action to get my refund.

It took me two and half months after my rental was finished and about a dozen emails to finally get my refund.

The reason they gave me for the delay for returning the deposit was that my rental was over 30 days and that my rental term was extended. They told me this is the reason why they could not automatically refund it to my credit card so they asked for my bank account details to send the money automatically. After a lot of back and forth they eventually returned the money on my credit card after all.

If you are in the same situation that they do not refund the deposit, here's what helped me:
- Inform them that the deposit has not been returned and ask them to return it as soon as possible.
- Write them a demand letter to return the deposit by a certain date. Inform them you will seek further action through relevant consumer protection agency or you will seek to get the refund through your credit card company.
- Keep setting deadlines for them. Whenever they reply, tell them to do it by the end of the week or you will seek further action.

I feel their service was OK and friendly, but it is completely unacceptable to have to wait such a long time for the refund. I should not have to be threatening the rental company and set deadlines for them to do their job to get my money back.

And no, there was nothing deducted from the deposit for damages either, so this was simply the matter of returning the deposit.

Yes rent a car was recommend to me by a friend from UK. I am very impressed. The service is at a high level, the car was new and very economical. The rental and return process takes less than 10 minutes. I recommend!

I have booked a car through Rentalcars.com in Sofia, Bulgaria with YES Rent A Car. Almost 4 months after the return of the car and after continuous contacts and emails to RentalCars.com, I am informed that YES Rent a Car decided AFTER the agreed return of the car where no damage was mutually observed that they are keeping the deposit because of 2 scratches that they discovered on their own and they did not inform me. I have rented a lot of cars in a lot of places globally but it is the first time that such thing happens!!! During the time of the return together with their representative we inspected the car, nothing was observed and we signed and now 4 months after you tell me that they found 2 scratches and they keep 300€???? In any case there will be a legal dispute for the deposit return and I will never use RentalCars.com again. Everybody should be very careful and cautious when using RentalCars.com, there are many other choices available!!! Finally, avoid YES rent a car like hell, you will lose money!!!!

They kept the 300 euros deposit and never informed me that they were not going to refund although I was asking by email several times with no response! The agent tells you to keep the car documents on you out of the car (a trick they use) and then you forget to give it back especially if you have an early flight. I sent the car documents to them within 5 days and their excuse was that it didn't arrive in time. They refuse to give a phone number to talk directly to their Sofia office, only email. A professional company would've informed me of the status of my refund and responded to my emails but none of that happened. I had to dig to eventually get an answer 1.5 months later. This set up are unethical and unprofessional. Avoid them like the plague.

After 1 and a half month I am still missing my 300 euros of deposit! They keep saying that they have done the refund but no money in my credit card. Be careful, don't trust them!

Just thought I´d give Yesrentacar.bg a good review, as I was quite dubious to hire a car through them due to lack of feedback around.
Prior to actually getting in the car, I had an issue with booking cofirmation emails going into my spam inbox, so I erroneously duplicated my booking and paid twice! They were very understanding and agreed to use the money from the second booking as the deposit; good customer service even before the service itself starting.
Upon reaching Sofia Airport I simply had to take the shuttle bus to Terminal 1, where it took about 10 minutes to check the paperwork and get in the car.
The only "but" was when returning the car, as there was no one in the office; however 5 minutes after calling them they came, checked the car, returned the deposit straightaway and off I went very happy with them.
Will definitely book with them again next time I return to Bulgaria!

Turned up at Sofia airport to pick up car, was told they had none and had not confirmed with Discover Car Hire (DCH) who I had booked through. Explained had 8 month old baby and needed car but still refused. Told to claim from DCH on return to UK. Got a car from another company which cost over £500 more than original hire.
On return to UK contacted DCH wno contacted yes to see what happened. To my amazement they said I had turned up too late for car and had refused to wait 2 hours for a replacement to come in (Apparently I would rather spend an extra £500 than wait). These two statements were total lies!!!!
I used the hire agreement for the car I did get and the time on the credit card receipt to show I got the car before the latest time I had to pick up the yes car proving that they had lied but DCH chose to believe them and refused any compensation even keeping the money I paid to them to get me a car which I ended up having to do myself.
So totally dishonest company with cynical disregard for customers. NEVER USE