Zecoya Reviews 

Reply from Zecoya

Sep 21, 2024

We sincerely apologize for the frustration and confusion caused by the cancellation of your order without any communication or explanation. This is absolutely not the experience we want for our customers, and we regret the inconvenience you've experienced.

We are currently reviewing the situation to ensure that your charges are reversed promptly. We will follow up with you directly to confirm this and provide any necessary information regarding the order cancellation.

We understand your concerns, and we are working to improve our processes to prevent this from happening in the future. If you need any further assistance, please don’t hesitate to contact us at support@zecoya.com or by phone, Monday to Friday, from 10am to 5pm.

Thank you for your understanding,
Pao M.
Customer Service Manager
Zecoya

Reply from Zecoya

Sep 21, 2024

We sincerely apologize for the delay with your order and the disappointment caused by not meeting our delivery promise. We understand how frustrating this has been, especially as a first-time customer, and we deeply regret the inconvenience.

We are actively working to resolve the issue with your shipment and will ensure that you receive an update as soon as possible. We will also review our processes to prevent such delays in the future.

We appreciate your feedback, as it helps us improve, and we hope to make this right. If you need further assistance, please contact us at support@zecoya.com or by phone during business hours (Monday to Friday, 10am to 5pm).

Thank you for your patience,
Pao M.
Customer Service Manager
Zecoya

Reply from Zecoya

Updated Feb 21, 2024

We're truly sorry to hear about your disappointing experience with Zecoya. We understand the frustration caused by delays in shipping and repetitive responses from our customer service team. This certainly does not reflect the level of professionalism and service that we strive to provide.

We apologize for any inconvenience caused by the delay in shipping your item and the lack of clear communication regarding its status. We are actively investigating this matter with our shipping team to ensure that such issues are resolved promptly and do not recur in the future.

Please rest assured that we take your feedback seriously and are committed to improving our processes to better serve our valued customers. If there's anything specific we can do to address your concerns or assist you further, please don't hesitate to reach out to us directly at support@zecoya.com.

Once again, we apologize for the inconvenience and appreciate your understanding.

Best regards,
Zecoya Customer Support Team

Reply from Zecoya

Updated Jan 12, 2024

Dear Customer,

We are pleased to inform you that your order has now been delivered. We apologize for any confusion or inconvenience caused by the initial delay in shipping. At Zecoya, we are committed to improving our shipping process and ensuring that our customers receive their orders in a timely manner.

We appreciate your patience and understand the frustration that comes with waiting for an order. If you have any further questions or concerns, please feel free to reach out to us at support@zecoya.com.

Thank you for your feedback, as it helps us to continually improve our service.

Best regards,
Customer Support Team, Zecoya

Reply from Zecoya

Jan 11, 2024

Dear Customer,

Thank you for reaching out and expressing your concerns. We would like to clarify that your order was placed on the 4th of January 2024, not December 2023. We understand the confusion and apologize for any inconvenience caused.

We can confirm that your order is currently in transit. To track its progress or for more detailed information, please feel free to contact us at support@zecoya.com. We assure you that Zecoya is committed to providing legitimate and reliable service to all our customers.

Your trust is important to us, and we are working diligently to ensure your order reaches you as soon as possible. Thank you for your patience and understanding.

Best regards,
Customer Support Team, Zecoya

Reply from Zecoya

Dec 13, 2023

We appreciate you taking the time to share your feedback regarding your recent experience with our company. We sincerely apologize for the delay in shipping and any inconvenience you encountered.

Firstly, regarding the delay and lack of updates, we understand your frustration, and we apologize for any communication lapses that occurred during this time. We appreciate your patience and are glad to hear that you received a call with an estimated delivery time. We're constantly working to improve our communication processes to ensure that our customers are kept informed about their orders.

As for the minor damages to the product packaging due to shipping, we regret that your order arrived in less than perfect condition. We take this issue seriously and will be reviewing our packaging and shipping methods to prevent such occurrences in the future. If the product itself was affected, please don't hesitate to reach out to our customer support team for further assistance or a possible replacement.

We're pleased to hear that our customer support team was able to address your concerns and explain the situation. Our goal is to provide excellent customer service, and your feedback helps us in achieving that.

We understand your initial concerns, but we're grateful for your patience and for giving us the opportunity to rectify the situation. If you have any further questions or require assistance, please do not hesitate to contact us. Your satisfaction is important to us, and we look forward to serving you better in the future.

Thank you for choosing us, and we hope you enjoy your product despite the initial hiccups.

Reply from Zecoya

Nov 30, 2023

We apologize for the delay in shipping your order and the lack of updates. We understand your concern about the unsealed product. Please rest assured, we are committed to authenticity and quality. To resolve this, we're offering a replacement or a full refund for the affected item. Our team will contact you to sort this out promptly.

Thank you for your patience and for bringing this to our attention.

Reply from Zecoya

Updated Jan 12, 2024

Dear Customer,

We apologize for the delay and any inconvenience you have experienced with your order #18749. We have good news: your item has been delivered. We understand the urgency of your situation, especially when it involves the health of your pet.

We are concerned to hear about your difficulties in reaching us and are taking steps to improve our response times via email and telephone. At Zecoya, we aim to provide prompt and reliable service, and we regret that we did not meet this commitment in your case.

Should you have any further questions or need additional assistance, please feel free to reach out to us at support@zecoya.com. We are here to help and ensure your satisfaction.

Thank you for your patience and understanding.

Best regards,
Customer Support Team, Zecoya

Reply from Zecoya

Nov 6, 2023

Thank you for bringing this issue to our attention, and we sincerely apologize for any inconvenience you've experienced. We take matters like this seriously, and we want to address your concerns promptly.

We are currently in the process of switching phone numbers, which is why you were unable to reach us at the provided numbers (877 563 6233 and 866 932 6910). We understand the frustration you must have felt due to the lack of updates and unresponsive customer service. Please know that this is not the level of service we aim to provide, and we deeply regret any inconvenience this has caused you.

In response to the incomplete address issue you mentioned, we take order accuracy seriously, and we are continually working to improve our systems to prevent such errors. In this case, we have already canceled your order and initiated a refund.

Your feedback is invaluable to us, and we are investigating this matter further to ensure that such situations do not occur in the future. We genuinely appreciate your patience and understanding.

If you have any further concerns or need assistance with anything else, please don't hesitate to reach out to us through our updated contact information. We are committed to regaining your trust and providing you with a better shopping experience.

Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

Sincerely,

Zecoya Customer Support

Reply from Zecoya

Sep 18, 2023

We are deeply sorry to read about your experience with our company. At Zecoya, we aim to maintain a transparent and trustworthy relationship with our customers, and it's concerning to hear that you feel this way.

We take allegations of this nature extremely seriously. Please allow us to investigate the details surrounding your order and the communication you have had with our team. Our goal is to resolve any issues and misunderstandings promptly.

If you are comfortable, please provide your order number or any relevant details, and we will prioritize looking into this matter. You can also reach out to our direct helpline for immediate assistance.

Again, we apologize for the distress caused, and we genuinely hope to address and rectify your concerns as swiftly as possible.

Reply from Zecoya

Jul 10, 2023

Dear Customer,

I am deeply sorry for the distress and inconvenience caused by the service you received from Zecoya. We are deeply committed to the health and safety of our customers, and we understand the severity of your concern. Selling incorrect or incompatible products, especially medical devices or supplies, is unacceptable, and we are taking your feedback extremely seriously.

Firstly, we would like to ensure that your immediate health is not at risk. Please discontinue the use of the strips that were sent and rely on a trusted method for your glucose readings until we can resolve this issue.

In order to rectify this situation, we need your order details. Please provide us with your order number or any other details you have so we can identify your purchase and take appropriate action.

We will ensure that the correct product, suited for Canadian customers, is sent to you immediately and free of charge. We'll also conduct an internal investigation to understand how this mishap occurred, as it is crucial for us to prevent such serious issues from recurring.

We apologize for our lack of response to your calls and emails. We are taking immediate action to review and improve our customer response process, to ensure that critical health-related concerns like yours are handled promptly and effectively.

We appreciate you alerting us to this serious issue, and we want to assure you that Zecoya is committed to making things right. Please do get in touch with us with the necessary details so we can expedite this process.

Again, we deeply regret this incident and the distress it has caused you. We appreciate your patience as we work to resolve this matter.

Best Regards,

Ana
Customer Service Manager
Zecoya