The customer service lady that I last spoke to, was VERY RUDE. I was tried to explain the problem and that I needed confirmation in writing about my order cancellation. But she was very impa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Gik relativt hurtigt, brokker mig ikke! :) var dog en liile fejl på hjemmesiden under Xiaomi 14, Der står skrevet under kamera & Video!"30-960 fps" men den kan optage optil "1920 fps" en lille po... See more
Company replied
Jeg fik en rigtig god service af Phillip som hjalp mig med at gennemgå mine abonnementer (mobil og internet) så det kom til at passe til mit behov. Tusind tak for fantastisk service : )
Company replied
I was recently approached by a young support representative who made a great offer. She was incredibly professional, kind, and even offered to switch from Danish to English to better assist me. I felt... See more
Company replied
Company details
About CBB Mobil
Written by the company
Har du spørgsmål eller måske brug for en generel vejledning til et af dine produkter, vil vi gerne hjælpe dig med at løse problemet
Danmarks stærkeste netværk
Hos os får du Danmarks stærkeste netværk. Vi bruger Telenor og Telias netværk, der dækker 99 ud af 100 danskere. Vi tilbyder desuden 4G, så du kommer markant hurtigere på nettet med din smartphone.
Se vores mest populære produktkategorier og mobiltelefoner her.
Produktkategorier
Mobiltelefoner
Brug for hjælp?
Written by the company
Contact info
4.5
Excellent
68K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hej Linda,
Hej,
I am recommending all the customers of CBB to be careful of this company. It is the fraud company. They charged me 450 dkk just to send 3 messages. What do you think, is it reliable? I am too helpless now. It is not small money that they just pulled from my account. This is totally fraud company
June 30, 2026
Unprompted review
Reply from CBB Mobil
Hello again, Sushil 😊
My colleagues and I have answered you several times now,
asking you to reach out on trustpilot@cbb.dk 😊
You are charged for data, that is not included in you subscription 📱
I can do nothing from Trustpilot, Facebook or Google,
so you need to reach out to us, as we have stated several times now.
Linda, CBB
I do not have any ( Et resultat af…
I do not have any ( Et resultat af lotteriet) still. but I can tell you CBB is best one in Denmark. I have CCB sim card for 19 years, from 2007. And they are very very nice. Good quality. good price. good service. better than all other company in Denmark. I have tried others also. The CBB are best. I hope they open physically office in Aalborg to be more easy contact with costumers.
June 22, 2026
Unprompted review
Reply from CBB Mobil
Wow - 19 years with CBB! 🤩🎉 Thank you so much for your loyalty and for taking the time to share such kind words. Reading reviews like yours truly makes our day 🥹
We're so happy to hear that you've stayed with us all these years and that you're happy with our prices, quality and service 💛 Thank you as well for your suggestion about opening a physical office in Aalborg. I'll make sure to pass your wish along 🙌
Thanks again for being part of the CBB family for so many years, and have a wonderful evening 🌙✨
Kindest regards,
Rosa
Good reliable service.
June 20, 2026
Unprompted review
Reply from CBB Mobil
Thank you, Alan!☺️
We're really glad to hear that you've had good and reliable service with us💛 - it means the world to us🌍
Thank you so much for the kind words and the 5 great ⭐-s
Best regards,
Joakim, CBB
Reply from CBB Mobil
Hi Florentina👋
Thank you so much for such a nice review - wauw, those stars are beautiful🤩 It makes me oh so happy that you are pleased and even want to recommend us!😁 Please don't hesitate to reach out😉🤝📞
Have a nice evening🌟
CBBest regards,
Anna, CBB💛
Bad service
June 14, 2026
Reply from CBB Mobil
I am sorry, if that's the feeling, you are left with 😟
Do not hesitate to reach out on trustpilot@cbb.dk,
if you need my help 🤝
I will be waiting in the inbox, if you need me 😊
CBBest regards,
Linda
Best subscription
June 8, 2026
Reply from CBB Mobil
Yay! That is grrreat to hear, Sumitra ⭐
Never hesitate to reach out on 4 x 50, if you have
any questions to your subscription 📱🤝💛
We are here to help!
Have a wonderful friday ☀️
CBBest regards,
Linda
Reply from CBB Mobil
Hi 👋👋
Thank you so much for such a nice review😁 Wauw, those stars are beautiful 😉🌟 I'm very pleased that you're finding everything great - please don't hesitate to reach out if you need anything!😊📞🤝
Have a fantastic day🌞
CBBest regards,
Anna, CBB💛
Flawless logistics
Flawless logistics: The welcome letter with the new SIM card arrived right on time. The layout of the document is very clear, with the new unique 20-digit ICCID chip code printed directly on the gold plastic card.
June 1, 2026
Reply from CBB Mobil
Thank you so much for your wonderful review! 😇💛
It's fantastic to hear that everything arrived right on time and that you found the welcome letter clear and easy to follow. We put a lot of effort into making the setup process as smooth as possible, so it's great to know that the layout and information worked well for you 🙌📬
Thank you again for taking the time to share your experience – reviews like yours really make our day! 🌟
Best regards
Jonas, CBB
I can't activate the esim
June 1, 2026
Reply from CBB Mobil
Hi Gloria👋
Oh, no! I'm so sorry, if you're experiencing difficulties while activating your eSIM😕 I would love to take a 👀 at everything, and hopefully get it activated right away🤗😉 So! Please reach out on trustpilot@cbb.dk📧😊
Have a nice day!🌞
CBBest regards,
Anna, CBB💛
Really good network
Really good network, both indoor outdoor and even in underground parking was able to get good reception. Definitely recommend
November 25, 2025
Reply from CBB Mobil
Wuhuuu, this makes my thursday feel like a friday Rishikesh 😍
Top notch reception, gets the party going! Thank you so much for taking the time to write this review 🙏
Have a great weekend ☀️
Emilie, CBB 💛
Nice fast and easy
May 25, 2026
Reply from CBB Mobil
Hi Rolando👋
Wauw! Thank you so much for such a nice review and the beautiful 5 stars🤩🌟 It makes me oh so happy, that you've had a nice experience 😁
Have a nice evening!💫💫
CBBest regards,
Anna, CBB💛
I have no benefit from your SIM package
May 22, 2026
Reply from CBB Mobil
Hi 😊
I am not sure, that I completely understand your review here?
However! If you need my help with anything, please reach out on trustpilot@cbb.dk 🤝
CBBest regards,
Linda
Reply from CBB Mobil
Shine bright like a (yellow) diamond! Umair 💛
That makes me so happy to read, thank you so much for taking your time to write! We can't wait until next time you stop by and shine with us ☀️
Have a great day.
Emilie, CBB 📞
Still tryng it
May 11, 2026
Reply from CBB Mobil
Thank you for your review 💛
We’re happy to hear you’re still trying out the service, and we hope you’ll continue to have a great experience with us. If you ever have any questions or need help, we’re always here to assist 🤝
Have a nice weekend 💛
Amalie, CBB
Reply from CBB Mobil
Aww, thank you so much💛
“Perfect to use” and “I love it”, okay, now you’re making us blush a little 🫶✨
So happy to hear you’re enjoying it. Have a great weekend!
Kind regards,
Camilla, CBB
Reply from CBB Mobil
Thank you so much for your lovely review! 🤩✨ We’re so happy to hear that the subscription change has been a good move for you - and that the price hits the sweet spot compared to your previous one 💸🙌
Sometimes a change really does make all the difference! Wishing you a wonderful evening 🌙💛
Kindest regards,
Rosa
everything was smooth and perfect
April 22, 2026
Reply from CBB Mobil
Awesome to hear 🤩
Really glad everything went smoothly and worked out perfectly 🙌😊
That’s exactly the experience we aim for 💙
Thank you for your review 🌟 Have a great day ☀️
Kind regards
Christian, Telenor 💙
Reply from CBB Mobil
Excellent service - I like that😎✨
Thank you so much for sharing your experience with me, Muhammad🥹
Have a good evening💛
Eva, CBB
Very poor customer service experience
Very poor customer service experience with CBB.
I contacted support regarding a billing issue for my second number after receiving an email about unpaid subscription charges, even though I had already requested cancellation of both numbers through Elgiganten.
During the call, my questions were not properly answered. I repeatedly tried to confirm whether CBB had received and processed the cancellation requests, but I was not given a clear response and was instead told to contact the other company.
Communication was extremely difficult, and I felt that my issue was not being understood or handled properly. I also requested to speak to another representative, but this was refused, and I was told I would receive the same answers.
When I asked for the agent’s name in order to file a complaint, this was also refused.
The issue was not resolved, and I was left without clear information about my account status.
Based on this experience, I cannot recommend this company. I wish I could give zero stars because one star is too much for CBB.
April 15, 2026
Reply from CBB Mobil
Well thats not how things are supposed to be, George! 😕
It seems really strange that we could not provide you with the information that you sought.
However it is correct that you had to file the request of cancellation through Elgiganten if the purchase has been done there.
Please reach out to me on trustpilot@cbb.dk, and I will see if I can provide you with the info that you seek.
Best regards
Mathias, CBB 💛
Reply from CBB Mobil
Very good – that’s how we like it👏
It’s so nice to read about your experience, thank you for sharing it!
Have a great Sunday💛
Eva, CBB
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.