Harvey Norman Ireland Reviews 

The delivery team Ouan and Peter went above and beyond.

Dean and Uimarn went above and beyond to get the sofa into my apartment this morning… lovely pair !

I am extremely disappointed with the delivery and assembly service I received from Harvey Norman.

Before purchasing, I discussed the additional service charges with the sales representative and specifically confirmed that my new furniture would be delivered, assembled, and placed in my bedroom. This was the basis on which I agreed to pay the extra fees. I paid €49 for delivery, €60 for assembly, €49 for the removal of my old bed, and €30 for the removal of two bedside lockers. In total, I paid an additional €188 for these services.

To make the delivery as straightforward as possible, I dismantled all of my existing bedroom furniture in advance and had everything downstairs before the delivery team arrived. I did this to ensure there would be no delays or inconvenience and that everything was ready for the agreed removal and installation.

The delivery consisted of a solid wood bed, two solid wood bedside tables, and a solid wood chest of drawers. Despite this, only one delivery person arrived for what was clearly a two-person job, especially in a three-storey house. To make matters worse, the delivery was around three hours late; they told me the time was beyond my control.

During the delivery, the driver told me he was "doing me a favour" by delivering my furniture quickly. I found this very surprising, as I had no input into the delivery date or time. Harvey Norman scheduled the delivery, not me.

The driver was reluctant to bring all of the furniture upstairs and initially stated that he would only take the bed. It was only after I contacted the store to complain that arrangements were made for the furniture to be placed in the bedroom as originally agreed. Even then, I still had to help carry the heavy furniture upstairs because only one delivery person had been sent. That is exactly what I paid the additional €188 to avoid.

To make matters worse, I discovered that the foot of the bed was damaged on arrival. After paying for what was meant to be a premium delivery and assembly service, I expected my furniture to arrive in good condition and to be assembled without me having to be involved in the heavy lifting.

I was also concerned from a health and safety perspective. Sending one person to deliver and assemble several large, solid wood items should never be for safety reasons.

Following my complaint, I was told that a replacement footboard for the bed would be delivered tomorrow. I appreciate that this has been arranged promptly, and I hope it goes smoothly. However, given everything that has happened, I will reserve judgment until the issue has been fully resolved.

Overall, I paid for delivery, assembly, and removal of my old furniture, yet I received a late delivery, inadequate staffing, damaged furniture, and had to do part of the lifting myself. The agreed service was only honoured after I complained to the store. This experience fell well below the standard I expected for paying additional charges.

Excellent service

I asked the guys opinion regarding a 350 euro tablet and he started talking to me about a 700 euro tablet.. I told him I didn't ask his opinion about that unit.. so I got the 350 tablet. Then while I was there I asked him about a 100 euro dashcam and he ignored the query and started talking about a 250 dashcam, once again I told him I didn't asked about that unit and just got the one I asked him about.. then I went to a different guy and asked about a photo printer for large photos and he brought me over to this silly pocket printer that prints tiny Polaroid prints. Can they not just advise on the product the customer enquired about and not ignore by trying to sell items double the price.. no respect for the customer..

Sean was very knowledgeable and helpful. He came over to us quite quickly and we needed up with a great purpose.

Expensive.
But.
People will allwase paye extra for quality.

Imran is very knowledgeable I came to buy cables in kinsale road cork , he is very good customer service

Jovan arrived promptly, installed camera doorbell in best position and explained fully how system operates. Highly recommended

Sales assistant Wilson helpful and knowlegeable about the product.

Delivery Van driver Paul/ Dylan helpful in manouvering a superking mattress up 2 flights of stairs.

I was getting photos developed and printed and the customer service provided by Ana was super. She was so knowledgeable and helpful and made the whole process easy.
The photos are just great. Thank you Ana.

Mono and Nathan delivered my sofa in great humour and professionalism . Thanks

Good customer service, docking a star as a pickup order was a bit delayed and only got updates after asking for them.

Always quick and no mess around

I was in store on Wednesday the 5th I was printing a card for my Anniversary the girl on the counter, her name was Ash , was so helpful in helping me. Design and editing the card in the way I wanted it. I definitely couldn't have done that on my own. She is a real asset to your store so helpful. And knowledgeable and really friendly she gave me time and made it a lovely experience would highly recommend using your store for the way Ash was her customer service skills are the best.I've come across in a long time

Jovan, arrived on time, patient, I had a few queries. Personable, enthusiastic about his work, and genuinely interested in helping out the customer. Thank you.

Catherine, Windy Arbour

Delivery service

Great service from start to finish. No nonsense, no hassle