Stopped by the St James Quarter store in Edinburgh as was passing by. Laura was an absolute star and helped me organise the fitting and ordering of my first pair of specs. Wanted to pay by Kla... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Loved the fact that when I entered the store staff approached me to acknowledge I was there then left me to browse, no hassle/sales chat. Amazing selection to choose from and crystal clear pricing sys... See more
Company replied
My glasses arrived a little later than expected but when I did receive them I was absolutely delighted and well worth the wait. The 'try on' feature was great and really helped me decide which/what t... See more
Range of frames was at first a little bit limited for my personal preference but soon found a pair I liked. Staff were super helpful and once I'd made the decision to order the process was really ea... See more
Company replied
Company details
Written by the company
IOLLA is a Scottish brand with a mission to change the way people buy eyewear. We set out to build the best eyewear shopping experience we could, and we made it the core of what we do. By cutting out unnecessary costs, designing glasses in-house and partnering straight with the factories we are able to provide higher-quality, better-looking eyewear at a fraction of the current price.
Contact info
Glasgow, United Kingdom
- 0141 334 9044
- help@iolla.com
- iolla.com
4.9
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from IOLLA
Hey Sophie, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Opened mr eyes to an exceptional experience!
Exceptional service, original marketing of a quality cost effective product without compromise of the originality of the personalised service throughout: an absolute pleasurable experience throughout ! Thank you !
March 19, 2026
Reply from IOLLA
Hey Julian, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Reply from IOLLA
We’re delighted to hear you had a great IOLLA experience Orla! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
First time purchase
Decided to try Iolla for the first time buying glasses. The shop was bright, glasses presented nicely with a friendly atmosphere. Was served by a lovely American girl called Melina (sorry if not spelled correctly) who was helpful and attentive. Great price for glasses and would recommend.
April 2, 2026
Unprompted review
Reply from IOLLA
Hey Vicky, thanks for this lovely review! We’re so glad you have had a great experience with us. I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted. Hopefully we will see you again soon!
The staff are really friendly as soon…
The staff are really friendly as soon as you come in the door. I like that they offer help when needed and gave good advice on which glasses suited best in the shop.
I also really like that it’s so easy to get my Iolla glasses adjusted or fixed when I need them. It’s always very easy and reassuring.
March 18, 2026
Reply from IOLLA
We’re delighted to hear you had a great IOLLA experience Tom! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
My 8th pair! Always excellent.
I buy all my glasses and sunglasses from you and will continue to do so. Excellent quality and service. I have a strong prescription approx -7 both eyes and this is not a problem at all.
March 19, 2026
Reply from IOLLA
Hey Jane, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA and keep coming back time and time again, we really appreciate it. We hope to see you again soon!
Reply from IOLLA
Hey Jo, thanks for taking the time to leave us this review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Best Eyewear Experience Ever !
Indu and the team at IOLLA Cambridge styled me and I’m totally in love with my new glasses.
Reasonable prices too !
March 18, 2026
Reply from IOLLA
Hey Bertran, thanks for this lovely review! We’re so glad you have had a great experience with us. I’ll be sure to pass your kind words onto Indu and the showroom team, I know they’ll be delighted. Hopefully we will see you again soon!
Reply from IOLLA
Hey Olena, thanks for leaving us this 5 star review! We hope to see you again soon.
Reply from IOLLA
Hey Elizabeth, thanks for leaving us this 5 star review! We hope to see you again soon.
Great Service
Called to the Bruntsfield branch the lady in the shop explained how everything worked.
Called in a few days later with my partner ,chose frames
Six days later I day new glasses it took a couple visits for adjustments which was done with ant fuss
Very pleased with service and my new glasses
March 17, 2026
Reply from IOLLA
Hey David, thanks for this lovely review! We’re so glad you have had a great experience with us and that you returned with your partner, that's always nice to hear. Hopefully we will see you both again soon!
Great choice of Scottish frames
Excellent choice of frames. Helpful and efficient staff. Well-priced. All made in Scotland 👍
March 17, 2026
Reply from IOLLA
We’re delighted to hear you had a great IOLLA experience Sarah! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
Reply from IOLLA
Hey Alison, thanks for leaving us this 5 star review! We hope to see you again soon.
Great selection of frames
Great selection of frames, friendly helpful staff and transparent pricing
March 16, 2026
Reply from IOLLA
Hey Frances, thanks for this review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Reply from IOLLA
Hey Jeremy, thanks for leaving us this 5 star review! We hope to see you again soon.
The Edinburgh Iolla shop was busy when…
The Edinburgh Iolla shop was busy when I visited on Tuesday 10th March. There was a bit of a wait to speak to a member of staff, but it was also quite nice not to be pressured by people constantly asking Can I help you. 😀
Cost of specs and choice was what attracted me to Iolla and I will definitely go back.
March 17, 2026
Reply from IOLLA
Hey Fiona, thanks for this review! We’re so glad you have had a great experience with us, sorry there was a little bit of a wait. Hopefully we will see you again soon!
Excellent selection of glasses made in…
Excellent selection of glasses made in Scotland. Very competitive pricing. Lovely helpful staff. A pleasure to go to have them fitted. Have had the glasses for two weeks and very happy with them
March 17, 2026
Reply from IOLLA
Hey Dr Paul, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Fantastic experience all round
Fantastic experience all round. The staff are so friendly and helpful, so much so that my 6 year old daughter remarked on the way home that the lady in the shop was so smiley and happy. My glasses were ready within a week - they are amazing quality and so affordable . Will continue to shop here for glasses as long as I need them!
March 17, 2026
Reply from IOLLA
We’re delighted to hear you had a great IOLLA experience Kerry! Thanks for taking the time to write us this lovely review. I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted. We hope to see you again soon.
Reply from IOLLA
Hey Lesley, thanks for taking the time to leave us this review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
From start to finish service was…
From start to finish service was fantastic
knowledgeable staff
Efficient delivery and aftercare
March 2, 2026
Unprompted review
Reply from IOLLA
We’re delighted to hear you had a great IOLLA experience Greg! Thanks for taking the time to write us this review. We hope to see you again soon.
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