Knownhost Reviews 93

Worst hosting experience ever.

My sites were constantly being hacked as compared to similar sites on a different host (based in Australia) that never seemed to be attacked.

Their so called customer service consists of lots of cut and paste emails mainly.

They had the audacity to take my site down on a Friday evening due to what they termed a phishing risk - had they checked they would have seen that I have removed the infected files.

Because their "abuse team" only work bank hours - monday to friday, 9am-5pm - it meant my site was down the entire weekend. My client was having melt downs.

Pleas to the "support team" were ignored - in fact they seemed to revel in the power they had over me.

A really horrible, awful experience dealing with these guys.

Totally unprofessional. I couldnt advise more strongly to look elsewhere.

Yes they are cheap and like most things in life, you absolutely get what you pay for.

Having been with knownhost two years, I came to know them as a knowledgeable crew, that is until the 28th Jan 2017 when they failed to stop a Ddos attack on the server my website were on, firstly I was told it was a brute force attack and then a Ddos attack that slipped by their security protocols, taking all my websites offline.

After this date things just gradually got worse, with more down time, with excuses ranging from script issues and more, it got to the point where they talked me into upgrading my memory at additional cost telling me it would help keep my websites up and running smoother.

After speaking to my script dev he informed me that their VPS was very inadequate and he recommended me to find a new host asap.

All together I have 48 tickets with 90% of them either regarding hosting speed or downtime or database connection issues.

Only once in my time with them have they suddenly jumped onboard offering to adjust the server and try upgrades, but this was after I suggested i'd be looking for hosting else where.

Today I contacted Knownhost to cancel my hosting with them and ask for a refund for the month I had paid up front for on the 1st.

This was point black refused, so they are now walking away with over $101 of money for nothing.

I have been with Knownhost for a couple of years only after trying 3 other US based companies. I am always amazed at their quick and efficient 24/7 support. Their prices are also extremely competitive. If you think you can save a few bucks by being on a shared cloud server think again as being on Knownhost's VPS is the way forward. Shared hosting have so many tricks to get you to pay more or a forced upgrade. Don't be fooled. Thank you to the Knownhost team!

Their support is terrible, so much time wasted EVERY time we open a ticket. Too much back and forth due to their inefficiencies and complete lack of process and consistency. We will be taking our business elsewhere, and I suggest anyone that relies on tech support to do the same. There are tons of hosting companies out there, no need to tolerate this.

I love KnownHost's VPS and their super helpful support team. Their prices are also very fair.

I've been a client for more than 5 years. The VPS are a good product with great price/quality.

The times that I had to contact support they've been very good at it (not canned responses).

Then at times they have been proactive to solve problems with my server, avoiding me further problems.

Have been using their services for a bit over a year now with not even one complaint. No downtime, support is excellent and 24/7.
Before I found these guys, I used 3 other VPS providers. Some had excess downtimes and some lacked the support I needed.
Knownhost are really an elite company. I can sit back a relax knowing my websites are in good hands.

I'm seriously impressed by Knownhost. I have their VPS2 product get a pay ahead discount so that knocks the cost down even more. Their pricing is on par with other hosts out there but their uptime is the impressive part. I literally question the monitoring service when I get an alert because it's usually one ping that failed and when I go to my site(s) on my phone they work.

I'm actually considering rewriting the api for an app I created from ASP.NET WebAPI to NodeJS just so I can host my app with Knownhost... I have my app with Microsoft Azure and their product is about 3 times as much and way slower. It would be about a 400 hour ordeal to rewrite the entire backend, still it's being considered.

I have been using various web hosting companies since 2007. Knownhost is among the ones I have used and still using ,and I can wholeheartedly recommend them .

--Support is First Class
--Price is affordable-
--Uptime is excellent. infact they even display their live(real time) statistic on their website for you to see.
---server response time in various location is super and is within the industry standard.

All websites technical problems have always been resolved within minutes, and i was always updated whilst they resolve them.


If you are looking for a web hosting company-read my honest reviews and make a wise decision
Trustpilot,this is a customer review ,and I can supply receipts and other records to support my review.

The knownhost.com provides the best web hosting services. In case you are not satisfied with their services they have 30 days money back guarantee. But trust me you will not be wanting your money back. This is because they have 99.9% uptime, best in the industry. I recommend it.