Martha Stewart & Marley Spoon Reviews 

5,185
•
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 75 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the recipes are inventive and delicious, making home cooking a truly enjoyable daily activity. Many individuals also appreciate receiving fresh ingredients and discovering exciting new flavor combinations through the large selection of weekly options. However, some customers also noted persistent issues with missing items, incorrect orders, and poorly protected packaging that leads to messy leaks. Some people were dissatisfied with delayed deliveries and unresponsive customer service agents when attempting to resolve these frustrating fulfillment problems. A few reviewers additionally experienced unexpected charges and receiving boxes containing spoiled produce or items they never actually ordered.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, as reviewers frequently praise the delicious... See more

Quality

People report ambiguous experiences with quality, as while many reviewers praised the delicious flavors and... See more

Order

Users describe negative interactions with order fulfillment, highlighting that consumers frequently receive... See more

Delivery service

Reviewers highlight negative aspects of delivery service, noting that boxes frequently arrive late with... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I like the variety of cuisines offered and the imaginative recipes for holiday WOW (like the pumpkin maple French toast bake). However the box doesn’t consistently provide the recipe cards. I collect... See more

Company replied

Rated 3 out of 5 stars

The food/recipes have been 3/5 overall. The real problem is not just that they don't deliver to the correct location (though very annoying), but that they don't then send out another box for that wee... See more

Company replied

Rated 3 out of 5 stars

I'm disappointed with the lack of variety of prepared meals that go by Balance. I switched from Nutre for similar reasons. While I generally like the meals and their pledge for healthy prepared me... See more

Company replied

Rated 3 out of 5 stars

Very expensive service and bad customer service. You’d think for such an expensive product they’d have better customer service. Other meal kit companies are wayyy above Marley Spoon from a customer se... See more

Company replied


Company details

  1. Online Food Ordering Service
  2. also in
  3. Food Products Supplier

Written by the company

We are Martha Stewart & Marley Spoon We love cooking - Martha Stewart & Marley Spoon is making it easier to cook the food you want to eat. We bring together seasonal ingredients, simple, delicious recipes, and make it easy so you can enjoy the fun part - cooking. Experimenting with food is what we do everyday. Our chefs are always in the Martha Stewart & Marley Spoon kitchen creating and perfecting exciting dishes for the weekly menus. Combining fresh, quality ingredients comes naturally to them and by practice they make perfect. Creating simple step-by-step guides along the way makes for an easy experience for cooks at home. Fresh Ingredients We bring great ingredients to your door. Technology allows us to become your local greengrocer, butcher and fishmonger. Or at least it gives us the opportunity to reconnect you with the core values of knowing where your food comes from. Building relationships with sustainable suppliers ensures that we are a lot more than just an online shop. Enjoy a fantastic cooking experience and eat well at the same time. We do everyday!


Contact info

3.0

Average

TrustScore 3 out of 5

5K reviews

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3.0

All reviews

(5,185)

59 reviews in the last 12 months

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Rated 3 out of 5 stars

The recipes are tasty but…

The recipes are tasty but the packing of the boxes leaves a lot to be desired. Never fails, every week there is chicken juice all over the contents of the box. If you get something with buns, they are often packed between the ice blocks and smashed.

September 8, 2025
Unprompted review
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Reply from Martha Stewart & Marley Spoon

Hi Nick, thank you for your feedback! We’re glad to hear you’re enjoying the recipes, and we truly appreciate you sharing your experience with the packaging. We’ll make sure to pass this along to our team for review. All the best!

Rated 1 out of 5 stars

MULTIPLE REASONS NOT TO USE…

MULTIPLE REASONS NOT TO USE DINNERLY/MARLEY SPOON!!
~They are the SAME company with the SAME MO!
~The sign up page says all over it, multiple times, "don't worry because you won't be charged until your box ships" and that "you can cancel any time"... but what they DON'T tell you is that you have signed up to get that very first box, whether you want it or not!
~In order to even create an account you are REQUIRED to put your card information in there... BEFORE you can even pick your meals! So, I thought that there was no harm in creating an account because I can "Cancel at anytime"!
~They have BY FAR the WORST "Costumer Service" I have EVER dealt with!! They are RUDE, inconsiderate, and wholly unhelpful! It doesn't matter to them that they falsified their cancelation practice!
~They even take the lie a step further by actually telling you not to worry because you won't be charged until you pick your meals!
~ Which, btw, are ALL SORTS OF WONKY! You would think the service you pay for includes the amount of dinners for the amount of people you choose, right? Wrong! They give you 4 servings of one meal, 3 of another and some of them are premium meals, which cost extra, so by the time you go to check out, you have to edit the meals to account for the amount of servings you need for each! So, another shady business practice IMO!
~I contacted "Customer Service" and not only were they rude and inconsiderate, but the guy literally told me that it's not THEIR fault that I thought I was canceling and would've be charged!? Like WHAT?! He told me they emailed me to inform me that the first box was on its way, (2 for me because I checked out Dinnerly AND Marley Spoon) ...but why would I be looking out for an email informing me of a delivery that I canceled?🤔 It IS in their terms and conditions, (like the fourth line down and equates to about half a sentence) that you must to contact them directly in order to cancel the first box. But to me, that is NOT being able to cancel at anytime! That's lying to me to get my card information and charge me for meals I DIDN'T CHOOSE even though I basically canceled immediately!
~It should be CLEAR, that you are agreeing to buy the first box AT THE TIME OF SIGN UP, (with the same clarity that they repeat the "canceling anytime" and "not being charged until shipment") that if you don't want it, canceling in the account settings isn't sufficient to stop that first box!
~NEITHER of their delivery drivers followed my delivery instructions!
~The Dinnerly box was a day late, and warm from not following instructions... no help or concern from the "customer service" a-holes!
~The Marley Spoon meals are these piddly little things and look NOTHING like the adverts! Their version of spaghetti and meatballs literally had 4 meatballs and maybe 15 noodles, the green beans were stacked full, though, so I guess good on them!🤔🤷‍♀️👍
~It's false advertising and shady as heck!🤷‍♀️

September 8, 2025
Unprompted review
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Reply from Martha Stewart & Marley Spoon

Hi Sheila, thanks for sharing your feedback. We are sorry to learn that you had a poor experience with our systems. 
As you can always keep up to date with our current and upcoming meals at www.dinnerly.com/menu and at www.marleyspoon.com/menu without signing up or providing any form of payment information, when you do click to accept the first order and account creation, at the stage where you add the payment details, the first order is set in place, as informed prior to the account creation, just under the button to confirm the account creation. We are truly sorry to understand that you might not have read that information.
As the colleagues seem to have instructed you, it is indeed possible to cancel your first order as long as you contact us before its billing day. This is stated in our help center and in our terms & conditions. Simply canceling your membership will not result in the automatic cancellation of your first order.
If that is sadly not done, the order is indeed processed and charged for delivery on the mentioned day, noted in the introductory emails sent the moment the account is created. Once an order's cut-off goes past, not even we are able to take any other actions on it.
When it comes to our recipes, our culinary team creates over 100 inspiring dishes every week, including saver recipes, and premium ones, and you can always pick a plan with recipes for 2, or for 4 people, being able to then selected from all those available options. As for the instructions, there are certain restrictions that the drivers will not do, but, overall, there are usually no issues to be accounted for. Once again, we are really sorry for the entire experience.
Feel free to reach out to our lovely customer care team if further assistance is required on this matter, and they will be happy to provide it. Kind regards.

Rated 1 out of 5 stars

Received hot spoiled food. No refund.

My box was a day late and everything was completely spoiled. I reached out more than once to try to get a new box or a refund and have yet to hear back. $98 for nothing. It was my first box since 2022 and I am very worried about the next.
**update** After waiting three days to hear back I finally got a reply and was compensated $20 on future boxes. My ENTIRE box was ruined and I was unable to salvage anything to make a full meal. I think a full refund is in order. But I guess paying that much for some spices and tortillas is worth it.

September 6, 2025
Unprompted review
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Reply from Martha Stewart & Marley Spoon

Hi Christina, thanks for your feedback. Here at Marley Spoon, we compensate customers for mishaps with their boxes on an ingredient basis. This is because we are unable to send replacement ingredients, so the customer might have to acquire the ingredients affected. 
Please know that we do take into consideration the ingredients’ quantity and their average market value, plus the inconvenience of having to procure any ingredient oneself. As the box was not at the correct temperature, all refrigerated items were compensated, so that you can replace them and complete the recipes. Regardless, you are welcome to reach out to our customer care team for further assistance on this. All the best!

Rated 5 out of 5 stars

I was surprised to find I enjoy cooking! Ha!

Overall, I really enjoy being introduced to new ideas and seasonings and recipes & the recipe cards are easy to follow with good visuals. The produce (veggies & fruits) and cheeses and pastas are generally very good the proteins I think they could go a tad higher quality, but overall they are good. I stick with the shrimp & chicken mostly. The coisants are a nice treat too and I have enjoyed some of the holiday recipes. I must like it- as I have been a member for a couple of years now! The variety is nice and I appreciate the new marketplace and I have learned a lot. I have no plans to leave anytime soon. It mixes well with my other shopping : ) thank you MS! Xo PS. Add some inexpensive caviar : )

September 9, 2025
Unprompted review
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Rated 3 out of 5 stars

The company can improve on the delivery…

The company can improve on the delivery of the box's contents. All the ingredients were wet with the contents of the plastic bags holding the gel. I had to wipe each ingredient with a paper towel. The small brown box inside holding the ingredients was wet also. Very messy.

September 4, 2025
Unprompted review
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Reply from Martha Stewart & Marley Spoon

Hi Janeine, thanks for your feedback. I'm so sorry to hear that your box arrived in such poor condition. Please note that the contents of the ice packs are non-toxic. If any packaged food has come into contact with the ice pack gel, it is still safe to consume once the packaging has been washed. However, if any unpackaged food comes in direct contact with the ice pack gel, we please ask you to dispose of that food out of an abundance of caution.
If you haven't done so already, please reach out to our lovely customer care team who will be happy to provide assistance on the matter. Thank you in advance. All the best!

Rated 1 out of 5 stars

Box arrived 3 days late with spoiled…

Box arrived 3 days late with spoiled food in 96 degree heat. Asked for a refund and have recieved no information since last week regarding that refund. Cancelled upcoming boxes until I get a refund and see today that you are still shipping a box I cancelled 3-days before the deadline.

September 5, 2025
Unprompted review
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Reply from Martha Stewart & Marley Spoon

Hi Megan, thanks for sharing your feedback, and apologies for not having addressed the matter earlier. 
Upon verification, we can confirm that your order was indeed sadly delayed 48 hours, being delivered on the 5th instead of the 3rd, hence why, upon your submission of the complaint using the automated complaint system, last Friday, not only all refrigerated items were compensated, but half a box credit was given at the time. 
Please be aware that here, at Marley Spoon, we compensate customers for mishaps with their boxes on an ingredient basis. This is because we are unable to send replacement ingredients, so the customer might have to acquire the ingredients affected. Please know that we do take into consideration the ingredients’ quantity and their average market value, plus the inconvenience of having to procure any ingredient oneself. 
We do understand your disappointment and we really appreciate your feedback. Rest assured, we have passed your comments on to our internal teams for evaluation, as we are always looking to improve our processes
As you have requested a refund instead, the $46.95 were now issued back to your original payment method. Please allow up to 7 business days for the amount to be reflected in your bank account.
When it comes to cancelling prior to the deadline, cancelling the account last night, on the 7th, would, of course, not cancel the order for the 9th, having the usual cut-off for it ended back on September 3rd.
Our apologies for the inconvenience that this has caused you. Feel free to reach out to our lovely customer care team if further assistance is required. All the best!

Rated 2 out of 5 stars

Food is ok but hate when they force me to pay for boxes i didn't want or can’t eat

I started with this service over 3 years ago, and loved the recipes then (would have given 5 stars then). I really hate that if i miss an email after some time off because of a busy life, i get sent a random box of kits, often with foods i really dislike. And i get the notification only 3-4 days before ship date, when customer service tells me it is too late to cancel. It feels extremely forced upon, and it’s happened too many times (i learned my lesson too slowly), and is a waste of food and money. Completely quitting this time.

September 4, 2025
Unprompted review
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Reply from Martha Stewart & Marley Spoon

Hi Y, thanks for your feedback. We are sorry to learn that our weekly subscription is not suitable to your needs. It is part of it, to get an order automatically processed, following your submitted preferences of course, if no actions are taken on an order. Regardless, you can always change the order frequency to once every other week, once every 2 weeks, or even once a month, however, you will still be required to take actions if you don't want a particular week delivered. Feel free to reach out to our lovely customer care team, who will be happy to provide further information on that. All the best!

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Rated 3 out of 5 stars

Love the food, hate website

Love the food, price, and convenience, but not happy with website. Pop up marketing freezes, you need luck to be able to update recipes for next weeks,

September 5, 2025
Unprompted review
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Reply from Martha Stewart & Marley Spoon

Hi! Thanks for your feedback. I am sorry to learn about the dissatisfaction with the website. If there's anything we can do to help, please provide your comments to our customer care team at contact@marleyspoon.com or through our live channels, either via chat or via phone 866-228-4513. All the best!

Rated 1 out of 5 stars

Don’t waste your time

Not great. The whole order for the week just comes in one big box that you’re supposed to fit in your refrigerator. Then you have to dig through and figure out what ingredients go with which recipe. The delivery window is all day so you basically just have to be home all day to receive it. The chicken was leaking all over the rest of the ingredients so I had to throw some away. Also, if you want to skip a week you need to know a week in advance. You can’t cancel orders up to a week out so if something changes you’re stuck wasting a bunch of food. You also have to log into your account and cancel your order a week out or it will just pick random recipes without your consent and send them. Just overall too much admin.

September 5, 2025
Unprompted review
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Reply from Martha Stewart & Marley Spoon

Hi Katie, thanks for your feedback! I am sorry to learn about the dissatisfaction with the service. If there's anything we can do to help, please provide your comments to our customer care team at contact@marleyspoon.com or through our live channels, either via chat or via phone 866-228-4513. All the best!

Rated 3 out of 5 stars

My rating would actually be 3 1/2 to 4.

My rating would actually be 3 1/2 to 4.
I am recently been disappointed in the quality of your vegetables, such as cucumbers, zucchini. They have spoiled way too early.

Also, my delivery instructions are never met.
The print on the delivery label should be larger so the instructions can been seen.
I ask that the box be delivered inside the door by the garage. It never happens!!!

August 24, 2025
Unprompted review
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Reply from Martha Stewart & Marley Spoon

Hi Virginia, thanks for your comments. We're sorry to hear the vegetables you've been receiving are poor quality and that your delivery instructions were not followed. Please contact us at contact@marleyspoon.com and let us know about your issues so we can assist you further. We look forward to hear from you. All the best!

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Rated 5 out of 5 stars

All of the ingredients are fresh

All of the ingredients are fresh. The meats are always very nice. Chicken and beef are cleaned and great quality. For the most part there are nice quantities.
In this box, I had no complaints. Green beans were like fresh picked! Potatoes especially nice! Nice variety of flavors.

August 30, 2025
Unprompted review
Rated 1 out of 5 stars

Do not do it!

I have received 2 boxes from Marley Spoon. The first box had some ingredients and an entire meal missing. This week was the second box and it was an absolute mess. 5 out of the six meals ordered had multiple ingredients missing including essential, main ingredients. I have been trying to contact them for 2 days and you get hung up on before even being connected to a representative. I have also emailed twice with no response. I am not the only one that experienced this so it appears they have turned their phones off to cut off all communication with their customers.

August 28, 2025
Unprompted review
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Reply from Martha Stewart & Marley Spoon

Hi Jen, thanks for reaching out and apologies for the delay in getting back to you. We've been receiving a higher volume of contacts so it's taking us a bit longer than usual to get back to our customers, but please rest assured that we're working hard to reply as soon as possible. All the best!

Rated 2 out of 5 stars

My recent order arrived a day late

My recent order arrived a day late. I didn’t get the notification it would be late until the morning of the day the box was then arriving!!
I do enjoy the food and recipes but there have been weekly issues with the produce freezing.

August 27, 2025
Unprompted review
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Reply from Martha Stewart & Marley Spoon

Hi KD, thanks for reaching out. We're so sorry to hear that your box was delayed. Please feel free to reach out to our customer care team so we can better assist you. All the best!

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Rated 5 out of 5 stars

My favorite

I am using tis meal kit service for several months and majorituly of the recepies are great. I like that thete is a varoety and many recepies to choose from. Nostly there are no issues, but if occasional issues occure, they gpt fixed. I tried Hungryroots and Hello Fresh before and like Maley Spoon the most.

August 24, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing food at a decent price

I started getting meal delivery because I'm trying to eat healthier but didn't really know where to start. The food is so delicious, far beyond my expectations. Every week there are so many different options. I'm a very picky eater but even i sometimes have a problem trying to choose just 3 meals a week. I would highly recommend Marley Spoon to anyone looking to start on meal delivery boxes. And make sure you try the raspberry cheesecake in the "market" section, you'll thank me later.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

App is easy to use and works well…

App is easy to use and works well including getting recipes.
Meal kit variety is unsurpassed and you can use filters to create categories acceptable to you like Mediterranean, Fish or Vegetarian.
Delivery is generally on time.

August 22, 2025
Unprompted review

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