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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its ease of use, reliability, and efficiency, often highlighting how straightforward it is to upload documents and have them printed and sent. Many appreciate the convenience, especially for important or time-sensitive mail, noting it saves them trips to the post office and simplifies tasks like sending legal documents. The staff is frequently commended for being professional, helpful, and going above and beyond to ensure successful delivery and customer satisfaction. However, some people were dissatisfied with their experience, citing a lack of communication and issues with delivery confirmation. A few customers mentioned that while the service itself is generally reliable, the ultimate delivery success can sometimes depend on the performance of the postal service.

What people talk about most

Service

Consumers find service to be positive, with many praising its efficiency, speed, and reliability. Reviewers... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

User experience

Clients share positive opinions on user experience. Many customers found the website clear, easy to use, and... See more

Delivery service

Customers had positive experiences with delivery services, often praising their efficiency and reliability.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had encountered them while looking through similar online letter services. Was the most straightforward and easiest to use. Made it wonderfully easy to send my friends in the UK an heartfelt letter. I... See more

Company replied

Rated 5 out of 5 stars

Amazing service in every sense. I needed to send urgent documents, and they processed my order and shipped the item in no time. On top of that, when Royal Mail didn’t update the tracking and I worried... See more

Company replied

Rated 5 out of 5 stars

Simple Idea, performed perfectly, I no longer need stupid printer and costly ink , very affordable, very efficient. Is so nice to get such quality service in what I call bare minimum Britain . Would h... See more

Company replied

Rated 5 out of 5 stars

This is such a nifty idea, to be able to upload a letter and have it printed and sent from within the UK! One of my friends said it's like a telegram for the modern age. I've used Modernmail twi... See more

Company replied


Company details

  1. Digital Printing Service

Written by the company

ModernMail is an easy, online mailing service allowing customers to upload online letters - and have them sent physically. No printer, stamps or envelopes needed!


Contact info

4.8

Excellent

TrustScore 5 out of 5

67 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Easy process

Currently housebound but needed to send a letter. Found process very easy and very happy with amount charge.

May 14, 2024
Unprompted review
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Reply from Modernmail

Thank you for your review Diana, much appreciated.

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Rated 5 out of 5 stars

Very useful service

I've used ModernMail a few times now.

Usually for second class (currently priced at £1.00) but I have sent a more urgent letter at £1.99.

I have emailed the provider to ask some questions and they responded in a polite and informative way.

Currently a second class stamp costs me 85p so getting a second class letter, with four pages of A4, including an envelope for just £1 is very good value for money. Plus I don't have to go out of the house to walk to and from a postbox.

Thank you for providing a service that is so useful. I wish you and your business well and every success.

April 28, 2024
Unprompted review
Modernmail logo

Reply from Modernmail

Thank you for your review Nick, much appreciated.

Rated 4 out of 5 stars

Sent my first letter with ModernMail

Sent my first letter with ModernMail. Easy process so far however. I will say 2nd class postage doesn’t let you continue and submit and also they say there’s a previewer but it doesn’t seem to work! Other than that £1.99 for a first class letter printed and sent, I can’t complain.

April 8, 2024
Unprompted review
Modernmail logo

Reply from Modernmail

Thank you for your review Ryan, much appreciated.

Rated 5 out of 5 stars

Modern Mail 5*

I have just used Modern Mail for what I needed to get printed off and posted. Very easy site to navigate and only took me minutes to use and pay. 5* Service. Thanks Modern Mail.

April 3, 2024
Unprompted review
Modernmail logo

Reply from Modernmail

Thank you for your review Declan, much appreciated.

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