I’m very positive about our experience with Mollie. We truly have a strong partnership together. It’s not just about working with a PSP; it’s about building the future together and helping both part... See more
Company replied
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See what reviewers are saying
Shocking company. Added them as a payment provider a few weeks ago, no customer issues, no disputes, no chargebacks then suddenly they withheld £1040 for 180 days for no reason whatsoever other than a... See more
Company replied
Their software is great, I've been using it as the backend for my SaaS startup. I have had a few issues with the UX, some small things that could be polished, but the rest is good I had a long list... See more
Company replied
In the beginning, the communication wasn't very clear. We were told that if they had the ID of the person responsible at our institution, it would be fine. We provided this, and then it turned out tha... See more
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Company details
Written by the company
Mollie is a payment service provider with 250,000 customers across Europe and the UK. With our easy-to-use API, Mollie facilitates companies of all sizes to grow by offering leading and localised payment methods. It’s all part of our mission to simplify payments to help your business thrive. If you have a Mollie account, you can contact us via our dedicated merchant portal or consult our Help Centre. Please note that, as a payment service provider, we are solely responsible for processing payments. If you are a consumer and have questions about a payment, please contact the merchant directly.
Contact info
Keizersgracht 126, 1015 CW, Amsterdam, Netherlands
- info+trustpilot@mollie.com
- mollie.com
4.4
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Helpful and professional support
I had a great experience with Mollie support today, thanks to Lotte.
She was very friendly, switched to Dutch when that was easier, and really took the time to investigate our issue thoroughly. Even though the situation was a bit unusual and not straightforward, she involved a colleague and clearly explained what they could and couldn’t see from their side.
Her help pointed us in the right direction, and I really appreciated her patience and professionalism throughout the conversation.
Thanks again, Lotte!
May 1, 2026
Reply from Mollie
Hello,
Thank you so much for taking the time to share this fantastic review! We are absolutely thrilled to hear about your great experience with Lotte.
We will definitely pass your kind words along. She will be incredibly happy to read this!
If you ever need help with anything else, you know where to find us.
Kind regards,
Levi
I talked to Sofia after a somewhat…
I talked to Sofia after a somewhat annoying back-and-forth with the AI-chat. Sofia was quickly able to understand and issue and made a quick resolve. I'm thankful for her service.
April 30, 2026
Reply from Mollie
Good afternoon,
Thank you for sharing your experience. We’re glad Sofia was able to quickly understand the issue and resolve it for you. We’ll be sure to pass along your thanks to her.
Wishing you a pleasant afternoon,
Marie
Mollie we go for it!
We were looking for... and we found you! Mollie has helped us (Facq) optimize our customer experience with seamless and efficient real-time payments. After nearly 6 years of collaboration, they have become a true trusted partner!
April 29, 2026
Unprompted review
Reply from Mollie
Good afternoon,
Thank you for sharing your experience. We’re delighted to hear that Mollie has helped enhance your customer experience and that our partnership has grown over the years.
We truly appreciate your trust.
Wishing you a pleasant afternoon,
Marie
Reply from Mollie
Hi Boris,
Hey Boris! Thanks so much for taking the time to leave a review.
Making sure our customers are happy is our top priority, so it's fantastic to know we hit the mark for you.
Let us know if you ever need anything else!
Best regards,
Levi
Login access / email change
I didn't have access to my account due to a change of email address/domain - Max helped me solve this issue very quickly!
April 28, 2026
Reply from Mollie
Beste Julia,
Bedankt voor de mooie review! Fijn om te horen dat Max je zo snel heeft kunnen helpen met de toegang tot je account. We geven de complimenten aan hem door!
Veel plezier met het gebruik van je account.
Met vriendelijke groet,
Levi
Luna was there!
Luna was there! - Had a problem with the Mollie / Klarna Account... got a quick and perfect help from Luna.
April 27, 2026
Reply from Mollie
Good morning Eugen,
Thank you for your message. We’re glad to hear that Luna was able to step in and provide quick and effective support. We’ll be sure to share your feedback with her.
Wishing you a pleasant day,
Marie
Excellent and prompt support
They provided excellent support by breaking down all steps needed to troubleshoot.
April 27, 2026
Reply from Mollie
Good morning Marjorie,
Thank you for your message. We’re glad to hear our team was able to guide you clearly through the troubleshooting steps and provide helpful support.
Wishing you a pleasant day,
Marie
Great collaboration with Mollie’s team
As a partner payment method of Mollie, we enable merchants to offer our 30-day invoice solution, allowing customers to pay after receiving their purchase.
It is always a pleasure to collaborate with the teams at Mollie. Their people are professional and responsive, which makes it easy to work together effectively. We value the partnership and the shared focus on delivering sustainable growth for our joint merchants.
April 24, 2026
Unprompted review
Reply from Mollie
Hello Menno,
Thank you for the kind words! We truly value our partnership with your team. It’s a pleasure working together to provide seamless payment solutions and drive sustainable growth for our joint merchants.
Looking forward to our continued success!
Kind regards,
Levi
Fast and secure.
April 22, 2026
Reply from Mollie
Good afternoon Jonathan,
Thanks for the five stars! It's great to hear that you are experiencing our platform as both fast and secure.
Have a great weekend!
Kind regards,
Jim
Great service and very quickly with the…
Great service and very quickly with the support
April 24, 2026
Reply from Mollie
Good afternoon Lluis,
Thank you for the great review! We're thrilled to hear that our support team was able to help you out so quickly.
Reach out anytime if you have more questions. Have a great weekend!
Kind regards,
Jim
Great customer service and very helpful…
Great customer service and very helpful employees. My experience with Mollie has been positive overall. The support team responds fairly quickly and provides clear, useful answers when you need help!
April 1, 2026
Unprompted review
Reply from Mollie
Good afternoon,
Thank you for your message. We’re glad to hear you’ve had a positive experience and that our support team has been responsive and helpful when needed.
Wishing you a pleasant afternoon,
Marie
Super happy with Mollie!
February 10, 2026
Unprompted review
Reply from Mollie
Good afternoon Louise,
Thank you for your message! We’re really happy to hear you’re super satisfied with Mollie.
Wishing you a pleasant afternoon,
Marie
Prompt responses and quick resolution…
Prompt responses and quick ticket resolution. Willing to help!!!
April 22, 2026
Reply from Mollie
Good morning Stavros,
Thank you for your message! We’re glad to hear our team could respond quickly and resolve your request efficiently.
Wishing you a pleasant end of the week,
Marie
Great customer service and very…
Great customer service and very helpfull employees
April 15, 2026
Unprompted review
Reply from Mollie
Good morning Jules,
Thank you for your message. We’re glad to hear you had a great experience with our customer service and found our team helpful.
Wishing you a pleasant end of the week,
Marie
Great customer support
Very positive experience with using mollie overall. Especially strong customer support who are very knowledgeable and are able to resolve any issue quickly and with high quality.
April 16, 2026
Unprompted review
Reply from Mollie
Good morning Lucas,
Thank you for your message. We’re glad to hear you’ve had a positive experience and that our support team has been able to assist you quickly and effectively.
Wishing you a pleasant end of the week,
Marie
Account and money immediately blocked by Mollie
Their customer service departments have poor communication. After our initial payment, it was flagged as a 'risk,' leading to our account being blocked. The account and funds remain blocked to this day and they refuse to provide any explanation or guidance on resolving the issue.
April 22, 2026
Unprompted review
Reply from Mollie
Dear Jana,
Thank you for submitting your review. We are sorry to hear of your experience.
To fully understand the scope of this, we require additional information, that is why we requested your contact details via Trustpilot to discuss this further.
Kind regards,
Marie
Great PSP to work with
Been working with Mollie in the e-commerce for over 10 years, within a multi-PSP strategy where I’ve collaborated with at least 10 different payment providers and methods over the years. Mollie has consistently been in my top three favorite payment providers!
April 21, 2026
Unprompted review
Reply from Mollie
Good morning,
Thank you for your message and for your long-term trust. We’re glad to hear that Mollie continues to be among your top payment providers after all these years.
We truly appreciate your feedback.
Wishing you a pleasant week,
Marie
Always a pleasure working with Mollie
Always a pleasure working with Mollie! In particular CSM team, keep on pushing Fiona;)
April 21, 2026
Unprompted review
Reply from Mollie
Good morning Stein,
Thank you for your message! We’re glad to hear it’s always a pleasure working together and that our CSM team, especially Fiona, has made a positive impact. We’ll be sure to share your feedback with her.
Wishing you a pleasant day!
Marie
Reply from Mollie
Good morning Becky,
Thank you for your message! We’re glad to hear that Sofia made the setup quick and easy for you. We’ll be sure to pass along your thanks.
Wishing you a pleasant day!
Marie
Mollie is as always great support
Mollie is as always great support. Good customer service, when needed
March 19, 2026
Unprompted review
Reply from Mollie
Good afternoon Tim,
Thank you for the great feedback! Great to hear that our support team is able to help you out effectively every time you reach out.
Have a wonderful rest of your day!
Kind regards,
Jim
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