Namefully 

I purchased one of your mirror acrylic name necklaces and it broke within a week. Cracked in half

Awful!!
I have not received my order yet since December 2014. The product supposedly shipped from Israel on December 23rd, now we are on February 17th and the product has not arrived yet, actually it has not entered the country yet.
I filed a report and someone is supposed to start an investigation and come back to me, I have not heard from anyone since one week ago.
I am still waiting for my purchase and now I feel no one is listening to me.

I ordered a necklace as a Christmas gift for my girlfriend during the last week in November. It didn't ship for almost 2 weeks. When I got my tracking number it looked weird so i contacted Customer Service and was told that my order was made in Israel and was being shipped from there. FRIGGIN ISRAEL! The excuse was that they make a better product than what can be made in the US. It's now 3 days before Christmas and i have yet to receive anything from them. do yourself a favor and buy locally and not from this site...it's a complete and utter rip off unless you're willing to wait 2-4 months to receive your order!

I ordered a necklace for my girlfriend's Christmas present last NOVEMBER from Namefully because they were the only company that I could find that advertised the kind of necklace that I wanted. About a week before Christmas in DECEMBER, I notified the customer service that I had not yet received the necklace that was set to have arrived the previous week, and they blew it off like it was no big deal and that they were confident that it had arrived soon. While Christmas approached, I contacted customer service a few more times to try and figure out why I still had no gift to give my girlfriend for Christmas. The day AFTER Christmas, I gave up and went and ordered a sweatshirt that arrived two days later.

In the middle of JANUARY, I contacted the customer service again because I had still not received the necklace that I paid nearly $160 for. Of course I was still their "first priority" and they were "working as hard as they can" to make sure I get the product in a "timely manner". They must think that TIMELY means taking as long as absolutely possible. Again, I was disappointed to simply have a promise that they were confident my product would arrive soon.

In early FEBRUARY, I finally received the necklace that I had ordered in NOVEMBER, just in time for Valentine's Day. The quality of this $160 necklace was so bad that I really had wished I had gone down the road to Walmart and picked up a $20 necklace the week before Christmas. I was truly embarrassed to even give this necklace as a gift to my girlfriend. It was paper thin, looked nothing like the pictures on their website, and it is far from polished. The middle of the heart in the necklace has a huge scratch through the center.

It looks good in dim, indirect light while standing more than a few feet away from it...maybe. I would never recommend buying from Namefully to ANYONE. I will never even think of buying from this company again. I am disappointed and embarrassed whenever I see this necklace around my girlfriends neck, and I still feel as angry about it now as I did when I got the product.

Terrible company.

I ordered a name necklace for my 13 year old daughter in May of this year. I did see on the web-site that it could take 3 weeks or more to arrive, and I wasn't too concerned about it taking that long. When I hadn't received it by early July, I went back through the emails to find the tracking information. This is when I discovered that it was shipped from Tel Aviv. The tracking information said that it was "unable to be delivered" because of "insufficient address." Sure enough, it had my name, my company name, city and state, but no street address. I checked the shipping information in my PayPal records and the street address had been provided to Namefully with the order. In other words, it was their fault, not mine. (I had also provided a contact phone #, so I could have been called for the complete address.) The tracking information also stated that it had been returned "abroad." I called the company right away to see if it could be diverted back here. I was told that when items are undeliverable, they are typically returned to their U.S. office and that when the necklace showed up there, they would contact me. I told them that the tracking info said it had been returned abroad. I was told they would look into it and if it did indeed go back to Tel Aviv, they would have it reshipped. I asked for someone to get back to me to let me know what was happening.

I have a pretty busy life, and I forgot about the necklace for a few weeks. I never heard a word back from Namefully, nor did I receive the necklace. What with time zone differences, I didn't actually end up following up with them until November, at which time I was told that their shipping records did not show what happened to the records. I was told that theywould have to call the post office to open an investigation to determine if it had been "lost." Do you think?! Yesterday I received an email saying that yes, indeed it had been lost, and that they would ship me a new one. I emailed back asking that it be expedited, given that it was their fault in the first place and I had already waited so long for the necklace, and that no one had ever followed up on my first complaint of it not being delivered. Today I received an email that said the following:
"The re-make will be set up and begin production today. We can't provide a specific date for shipping.
As we're already re-making it at a loss for ourselves, and will likely not receive the original back, expedited shipping is available for an additional fee. Re-makes are otherwise sent via the same shipping method originally chosen."

You've got to be kidding me. After all this, I should be concerned that they are taking a loss on the necklace, when it was their fault to begin with? This company doesn't know the first thing about customer service. Although the last person I was in touch with at the company (via live chat) was courteous and did get back to me in a timely manner, that was not my experience with the previous representatives. When I was ordering the necklace originally, I actually spoke with someone at the company about a question I had and she was quite rude -- as though she were doing me a favor by having products available for me to purchase. I almost didn't order from them because of that, but couldn't find the style of necklace I wanted elsewhere. I should have taken that as a sign of things to come!

On the website it shows the necklace I ordered suspended on a snake chain. But when I went to order, the available chains did not include a snake chain. That was why I called the company to begin with, to find out if I could get the snake chain. When I pointed out that it was displayed that way on the website, and that they were misrepresenting the product, the person I spoke to was very rude.

Never once in my dealing with this company has anyone had the grace to say, "Oh, I'm so sorry you didn't get your necklace. Let's see what we can do about this." The person I most recently spoke with (via chat) was at least polite and followed up with me, but he was clearly just repeating company policy; he seemed to have no authority on his own. Company policy seems to be oriented around protecting their bottom line, not serving customers.

I ordered my name in 14K rose gold. Not only did the name not even closely resemble the picture on the website but the quality was poor and it looked like plastic. The website allows you to type in the name you are requesting and it will show you the finished product. The item I received did not even remotely resemble the website image. I emailed customer service with pictures of my item and was told that it did not meet the qualifications for a full refund. I returned it anyway and disputed it with my credit card company. I also filed a formal complaint with the BBB.

Very nice product for me. Highly recommended!

Bought a Hebrew dog tag. Very nice necklace and shipped quickly. The website is very well laid out and the customer service is excellent. Highly recommended, especially for a name necklace Christmas gift which I will get for my daughter.

Ordered the Sue Ellen for my daughters birthday. It arrived within just over 2 weeks and was packaged very nicely. The double thickness made it feel very sturdy.

Customer service was very prompt and my emails were all answered within 24 hours.

Seems like a very reliable amd professional company. Well done!!!

Namefully had the exact name necklace that my girlfriend wanted for her birthday. It was a "Carrie" style name necklace in 14K white gold. The necklace arrived in a timely manner and my girlfriend was ecstatic when she first tried on her beautiful new necklace! Thank you Namefully!

I w as looking for a gift as my anniversary approached. I'm usually terrible at selecting gifts, but my mother-in-law suggested a name necklace. I found Namefully and was able to get my wife a Carrie style name necklace. She always watched Sex and the City so I figured that was a safe style.

Placing the order was easy and the necklace I received was exactly what I was looking for. Most importantly, my wife loved it. She quite literally wears it all the time.

Had a great experience with namefully from start to finsh. was debating on the initial necklaces and styles - started an order online and finished it with a rep on the phone. so friendly and helpful. they were upfront with me about longer processing time since what i ordered was semi-custom. love my necklace - exactly what i had in mind. If i had to do it again i'd probably go with a different chain and pay a little extra. have already recommended to all my family and friends - so happy with my purchase and looking forward to coming back for holiday shopping! thank you namefully!

We ordered a Carrie necklace from Namefully, for our daughters 12th birthday on 22nd July 2014 and it did not arrive until 18th of August 2014. Three whole weeks after her birthday and four weeks after the order date. We received confirmation of our order which listed delivery within 3 to 6 working days. I never again, want to experience the look of disappointment on our daughters face when she did not receive the one item she had specifically asked for on her birthday

We contacted Namefully customer service on numerous occassions to enquire as to where the necklace was and whether it had been dispatched as we had not received a tracking number. Initially, We received a very generic email days later, which is clearly sent to all customer querying their order. on further occasions, we were told the necklace had been dispatched however, a week later we were still awaiting the gift. Each and every time we contacted the customer service for information, there was no personalised reply as if they are so used to receiving complaints, they send mass replies. Copy and paste galore!

Apparently, it takes one to two weeks for the order to be created and then a further one to two weeks for delivery. This is not mentioned whatsoever on the website otherwise, we would not have bothered ordering at all.

We were told our order was on highest priority by email, yet two weeks later, we still were waiting for its delivery. When we eventually received a tracking number, it didn't work.

Once it arrived, it had been sent from somewhere international. There is no mention on the website that orders will take over 4 weeks to arrive and also that they are sent from another part of the world. I now find myself looking at the gift and actually wondering what on earth took so long to produce the item

I would not recommend Ordering from Namefully at all. They should realise that the product they offer, are ideally bought as gifts. I cannot begin to imagine the amount of people they have messed around with birthday, Christmas, anniversary presents not arriving on time. Their idea of customer service is non-existent and they seem to fail to have any business ethics. Please take my advice....steer clear.

While there are several name necklace/jewelry websites out there I'm glad I found and purchased from Namefully as not only did the quality of the jewelry exceed my expectations (as well as my girlfriend's) but was also very impressed with their Customer Service. Every time I contacted Namefully over their live chat (which is 24/7 BTW) the representatives always provided me with the latest update and even said I'd be getting a confirmation email with the tracking# once my order ships out. Suffice to say this was a pleasant purchasing experience all the way and Namefully definitely earned a "repeat" customer with me :) Thank you Namefully!

Still waiting on my order to even be shipped, and according to them it was filled 10 days ago, now they say should be mailed today (Friday) or Monday, I need the in 5 days! Will not be ordering again.

Well it finally arrived, I paid 49.00 for a necklace that is worth maybe 15.00

Will not shop here again

Over one month and still waiting for delivery of the Christmas gift I bought for my wife...It is now December 26th!
Customer support has been useless. I called them several times to ask where my order is and all they could tell me was "It's delayed" When I expressed my frustration, I was treated like an enemy, instead of a customer.
Turned out that the necklace is made in Israel.
Nowhere on their website did I see any mention of fabrication being done offshore.
Please understand that this company does not act in a manner consistant with the friendly image conveyed by their website.

I bought my bff and I necklaces with her name and my name in the same style. We looooove them so much!! I’m gonna buy a ring next.