Pandaize Reviews 94

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the quality of the products, often describing them as well-made and durable, with some even calling them the "best caps ever." The pricing is frequently mentioned as reasonable, offering good value for the quality received, and the selection of items is appreciated. Reviewers also praise the service, noting that products arrived quickly and were well-packaged, exceeding expectations for many. However, some customers also noted issues with delivery times, with orders taking longer than expected to arrive, and a few experienced problems with tracking information. A small portion of people were dissatisfied with the product quality, specifically mentioning that motifs were stamped rather than embroidered, leading to concerns about durability. There were also instances where customers received items that did not match the advertised color or size, or were poorly sewn.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many customers expressing satisfaction with the... See more

Quality

Reviewers highlight positive aspects of quality, often praising the hats for being well-made, having vibrant... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reviewers reporting that their orders... See more

Order

Users describe ambiguous interactions with order, with some customers expressing satisfaction and stating... See more

Price

Consumers find price to be ambiguous, with some reviewers pleased with the competitive and reasonable pricing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Some good different caps ie. “born in …..”. Good quality. Need more ‘different’ ones for Australia - eg. Coat of Arms, Australia flag, ANZAC etc.

Rated 4 out of 5 stars

The crest is lovely in its design… My only disappointment was that it was stamped on and not embroidered

Rated 4 out of 5 stars

12 days since they emailed to say my order is being prepared for shipping. It has now arrived. Despite the wait, I am very happy with the cap.

Rated 4 out of 5 stars

A little slow on delivery, but price value & product quality excellent.

Company replied


Company details

  1. Fashion Accessories Store
  2. Handbags Shop

Written by the company

We are Pandaize, a dynamic and innovative brand specializing in high-quality hats, apparel, accessories, and a diverse range of gift products. With over five years of expertise in the gift industry, we have established ourselves as a trusted name in crafting personalized and meaningful items for every occasion. Our state-of-the-art production facilities, combined with a dedicated team of professionals, enable us to deliver exceptional products that blend style, functionality, and creativity. At Pandaize, we go beyond just selling products—we create experiences. Whether it's customizing gifts for sports teams, corporate events, or special celebrations, we are committed to providing tailored solutions that reflect your unique vision. Our mission is to make every moment memorable by offering thoughtfully designed, high-quality items that resonate with your loved ones. Driven by passion and a commitment to excellence, Pandaize is your reliable partner for all your gifting and lifestyle needs. Explore our curated collection and discover the perfect way to express love, gratitude, and thoughtfulness.


Contact info

4.0

Great

TrustScore 4 out of 5

94 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 77% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Extremely quirky caps

Extremely quirky caps. Perfect for old men !

January 31, 2026
Unprompted review
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Reply from Pandaize

We’re glad you love them! Perfect for stylish old men everywhere 😄 Thanks for your awesome feedback!

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Rated 4 out of 5 stars

A little slow on delivery

A little slow on delivery, but price value & product quality excellent.

November 10, 2025
Unprompted review
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Reply from Pandaize

Sorry about that, If you're in a hurry next time, you can contact our customer service after placing the order to upgrade to expedited shipping for faster delivery.

Rated 5 out of 5 stars

Worth buying.

The caps are great and they are about a time in history. We will wear them to events aswell as general day wear when the weather gets warmer.

December 18, 2025
Unprompted review
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Reply from Pandaize

Thank you! We’re so glad you love the caps. It’s wonderful to hear you’ll be wearing them both to events and for everyday fun when the weather warms up! 😄

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Rated 1 out of 5 stars

Cheap fakes

Absolutely fake, cheap as Hell Chinese crap. They make their hats look embroidered when they're cheap fake prints. Don't be fooled like I was.

November 15, 2025
Unprompted review
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Reply from Pandaize

Hi W. Jefferson, thank you for your feedback — we’re truly sorry to hear you feel this way.

We understand your frustration, especially if the hat you received didn’t match your expectations. We take product quality and accuracy of our listings seriously, and we’d like the chance to review your order and make this right.

Please contact us at help-desk@pandaize.com
with your order number and a few photos of the item you received, and our team will investigate and support you as soon as possible.

Rated 1 out of 5 stars

What utter crap…

What utter crap! Fabric is poor, not even a beanie but stitched together poorly. Don’t buy this crap. You’ll regret it. Customer service will issue a refund after i reminded them it’s the law here in the UK, but then ask you to send back to China. Gone in the bin as not worth the effort on this rag.

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service
I entered wrong zip code and cap lost in USPS. Contacted Pamdaize and Stephon responded twice in two days.

December 6, 2025
Unprompted review
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Reply from Pandaize

Thank you for your kind words! We’re glad we could help and get things sorted quickly. We always strive to make sure your orders reach you smoothly! 😊

Rated 1 out of 5 stars

BE WARNED

Be WARNED
Ordered a linen blend fish print shirt,size 5xl which was based on there measurements tool.
100% POLYESTER
SIZE EXTRA SMALL
My wife is a size 12 and it won’t fit her.
ABSOLUTELY $35 WORTH OF GARBAGE AND EXACTLY WHERE I PUT IT. 🗑️🗑️🗑️🗑️🗑️

November 20, 2025
Unprompted review
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Reply from Pandaize

We apologize for the disappointing experience. We recommend consulting our customer service about product sizing before making a purchase, or checking the detailed size information provided in the product listing.

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Rated 2 out of 5 stars

Iron on artwork patches.

The ball cap was fine, I liked the emblem on the cap but it was an iron on patch of my college sports team. It won't last long.I was expecting a stitched pattern. Won't buy from them any more.

November 1, 2025
Unprompted review
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Reply from Pandaize

We apologize for the disappointing experience. The design you purchased is a printed pattern style. If you prefer an embroidered version, our factory also produces corresponding embroidered styles. You can contact our customer service, who will be happy to provide you with the relevant product links. We sincerely regret any inconvenience caused.

Rated 1 out of 5 stars

I would give 0 stars if I could.

I would give 0 stars if I could.

My Sweatshirt took an absurdly long time to ship and to arrive at my home.

Additionally, the quality of the sweatshirt was so poor: the sweatshirt fell apart and almost disintegrated when I put it on.

Do not buy form this company.

November 1, 2025
Unprompted review
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Reply from Pandaize

We sincerely apologize for any inconvenience caused. Our website provides detailed delivery time estimates. If you need your order urgently, we recommend selecting our expedited shipping option instead of standard shipping. You may also contact our customer service, and we can arrange a complimentary upgrade to expedited shipping for you.

Additionally, please note that all our garments are made from 100% cotton. Should you encounter any quality issues with the product, please feel free to reach out to our customer service team, and they will assist you in resolving the matter promptly.

Rated 5 out of 5 stars

Great quality

My hat was a few days late but it was worth the wait. The quality, fabric and workmanship is very fine. Red baseball cap with my home country, Denmark, logo on it. Happy customer!

October 17, 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy from this company. Updated resolution

Do not buy from this company. They ship from China and are refusing to either refund or replace the two orders that have got lost in transit unless I pay postage from China to the UK. Under UK law they are responsible to ensure safe delivery and they are not abiding by that law. Disingenuous advertising that does not state shipped from China. Appalling customer service

As a further update the company have now agreed to refund most of the money

October 12, 2025
Unprompted review
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Reply from Pandaize

What's your order number? Please contact our customer service team, and they will assist you at help-desk@pandaize.com.

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Rated 1 out of 5 stars

Emblem was crooked

Sent from China. Tool over a month. Very cheaply made. On the picture of hat the emblem looks embroidered. It is a cheap stick on. Worst than that, it is ironed on crooked! Very disappointed.

October 7, 2025
Unprompted review
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Reply from Pandaize

Thank you for reaching out, and we sincerely apologize for the inconvenience you've experienced regarding shipping and product quality.

To clarify, we do not offer any shipping methods with a standard delivery time of one month. If your shipment appears to be delayed or encounters any issues, please don’t hesitate to contact our customer service team immediately. We are here to investigate and assist you promptly.

Regarding your concern about the hat's quality, we assure you that all hats from our factory are made of 100% cotton. If you have any specific issues with the product, please feel free to contact our customer service as well. We are committed to resolving any problems for you quickly and satisfactorily.

We value your feedback and are dedicated to improving your experience with us. Please let us know how we can further assist you.

Rated 1 out of 5 stars

Very expensive cheap hat

Very expensive cheap hat. I was expecting an embroidered motif of an husky on the hat but it's just a cheap iron on transfer which will come off after time and it then becomes a run of the mill peak hat which can be picked up for peanuts. Save your money and don't bother with the cheap tat.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Great Buy

I have never used this company before and i was truly impressed, yes slow boat from China but not something they can control, very good price very good product and the packing was exceptional 10/10

September 25, 2025
Unprompted review

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