Private Internet Access Reviews 10,894

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its reliability, high speeds, and excellent user experience, noting its effectiveness in maintaining privacy and security. Many appreciate the intuitive and user-friendly interface, along with features like port forwarding and a wide selection of servers. The pricing is frequently highlighted as affordable, especially for multi-year subscriptions, making it a great value. However, some customers also noted occasional issues with website functionality, experiencing difficulties or finding it less polished than other aspects of the service. A few users also mentioned that while the service generally performs well, there were instances of limited transfer rates on certain distant or even nearby VPN servers, although this was not a consistent experience.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting the ease of use, fast connection speeds, and... See more

Service

Customers consistently note positive experiences with service, often highlighting its reliability and speed.... See more

Technology

Reviewers highlight positive aspects of technology, praising its reliability, high speeds, and broad... See more

Website

Reviewers mention ambiguous feedback about the website. Some customers praise the interface, finding it... See more

Price

People report positive experiences with price, often highlighting its affordability and great value. Many... See more

Based on these reviews

Rated 5 out of 5 stars

Been a customer for years now. PIA provides an ideal privacy solution, proven in court. Plenty of client options for multiple OSs and devices. Port forwarding and split tunnel support work general... See more

Rated 5 out of 5 stars

Their VPN gateways are genuine and legit. They stay strong undetected by any geofencing systems/trackers. This is the utmost essential feature for me and PIA has been making my day, everyday for a fe... See more

Rated 5 out of 5 stars

Excellent product complimented by excellent Customer Service. Instructions are simply explained. When the VPN is enabled I have yet to lose a connection in over 10 Years. I have tried other VPNs' bu... See more

Rated 5 out of 5 stars

I've literally been using PIA vpn for over 10 years. They STILL don't keep logs. They have been subpoena'd by the government, but because they didn't keep logs, they had nothing of substance to turn... See more


Company details

  1. Software Company
  2. Computer Accessories Store

Written by the company

Private Internet Access™ VPN Service encrypts your connection and provides you with an anonymous IP to protect your privacy.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 14% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick help

I accidently typed the Wrong E-mail when i bought the VPN and the Help service where Quick to reply and help me. And the VPN also works Great and there are so Manu diffrent lokations to choose from.

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Completely reliable VPN

Completely reliable VPN, been using PIA for years now. Frequently updated, has an excellent feature set and is easy to set up and use. A very wide range of VPN servers is offered, so there is always a good choice.

November 29, 2025
Unprompted review
Rated 5 out of 5 stars

PIA's is the best

PIA's reliability is great. And I have a dedicated IP and anti-malware. All work great. I have been a customer for years and plan to continue to do so.
Only one draw back is maybe PIA VPN is not as good at blocking streaming platforms from recognizing my location and stopping feeds for outside the USA. Otherwise just excellent. Keep it up.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Good

Great service at a fairly competitive price. I paid $89 for 3 years.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

It simply works

It simply works. Great selection of servers, and you usually get the same port on the same server for at least a few weeks with port forwarding enabled.

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

The best VPN I've used

The best VPN I've used. I have tried and purchased plans for many VPN providers but PIA is but far the best of them all! The price is brilliant I've had a 3 year membership and about to renew, I have never experienced any issues or downtime. It has all the features I need e.g. multihop, VPN kill switch etc + I can use PIA with openvpn with my travel router. It has plenty of locations to connect to and the UI is very simple and easy to use, No unnecessary rubbish just plain secure vpn with unlimited connections. Cannot recommend it enough. 10/10 from me!

November 22, 2025
Unprompted review
Rated 2 out of 5 stars

PIA and Payments - no alerts, no communication, no transparency

For the second time in 2 years, PIA took my payment as an 'auto-renew'; however, I do not allow auto-renews for ANY subscriptions. Once I sign, I immediately turn it off. I compare services before re-signing. PIA does not alert customers to upcoming payments, nor renewal dates, thus capturing their customers' money, rather than being transparent about billing. I gave 2 stars instead of 1 because their customer service was fast and effective when dealing with my complaint.

November 17, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look