I ordered 3 small men’s tees and got 2 small and one medium. I’ve emailed them 4 times, filled in the online form and even tried to contact them on Facebook. It’s now 9 days But they are just ignoring... See more
Company replied
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I recently ordered a pair of water shoes for paddleboarding, and on first inspection, they looked like the best pair I’ve had yet. Unfortunately, after just one wear, the glue around the front edgi... See more
Company replied
Great service! Absolutely on point - communication was on point, product was on sale I believe it was good value for money, delivery was timely too. They were just on the ball from order to delivery... See more
Company replied
Had some initial concerns that when we purchased this it was a scam due to the fact that we recieved no order confirmation just a very basic email saying thank you (literally just a sentance). However... See more
Company details
Written by the company
We are a UK based company with a passion for watersports. We encourage everyone to have a go at getting on the water by providing quality equipment at great prices. Find great SUP, paddle board and kayak deals at SUP Warehouse.
Contact info
United Kingdom
- support@sup-warehouse.com
- sup-warehouse.com
3.6
Average
219 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Great product, poor customer service
Delighted with my paddleboard. The only reason I am giving 3 stars is because I didn’t receive any instructions in the packaging, I emailed customer service 3 separate times and got 3 responses asking for my order number and saying someone would be in touch. Still never received any further information.
August 10, 2021
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Sup arrived within 24 hours of ordering
Sup arrived within 24 hours of ordering
Excellent service
August 9, 2021
overall good experience
Sup warehouse delivered quickly and I am happy with the product. (The paddle included was weak and is bending slightly already, but I did get the cheapest SUP set available, so that's to be expected)
August 9, 2021
Excellent service
Excellent service, shipped super quick as I didn't have much time until our hols. Great paddleboards and a really good price! Thank you...
August 6, 2021
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The whole board popped- waiting for the…
The whole board popped- waiting for the customer service team to get back to me having given them all relevant details
August 6, 2021
Great service and quick delivery
Can highly recommend. Good service and speedy delivery.
August 6, 2021
Fast delivery and very happy with the…
Fast delivery and very happy with the purchase. Board seems great quality and we can't wait to use it over the Lake District next week. Customer service were quick to reply to query over delivery times. Arrived within a few days of ordering.
August 5, 2021
Unprompted review
Very good service
Very good service. Very helpful and very quick with emails back. Very well packed.
August 5, 2021
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After thinking about getting a paddle…
After thinking about getting a paddle board for awhile we decided to get it from SUP Warehouse after reading a few online reviews and boy, were we not disappointed. We ordered it on a Saturday afternoon and it arrived early Tuesday morning. The board itself is good quality and ideal for our usage. It even comes in a handy backpack, which you can store everything in. And yes, it does all go back in after use, which is ideal
August 3, 2021
Ordered online. A1 service
Ordered online.
Very fast delivery and tracking details. A1 service.
August 2, 2021
Great quality and fantastic quick service
Great quality and fantastic quick service.
Managed to get out on paddle boards within 3 days of ordering.
August 2, 2021
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Board blew up
Board blew up. Customer service don't listen. Tried to replace cheaper smaller board. Compensation bonus point only to be used them. Not much good when never using them again
August 2, 2021
The service was excellent
The service was excellent. It SUP was delivered at a reasonable time and in brilliant condition.
I had no problems with with my product.
August 2, 2021
Great product at an excellent price and…
Great product at an excellent price and fast delivery
July 31, 2021
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Excellent
Really pleased with the 2 paddle boards we ordered. These arrived separately but promptly well within the time advised. Communication and after sale support was excellent
July 30, 2021
On a whole from start to finish SUP…
On a whole from start to finish SUP warehouse was outstanding. Great offers for all skill levels I bought my partner the cool surf 10’4. Fast delivery with updates to tell you there progress.
July 29, 2021
Good price great product really good…
Good price great product really good quality fast delivery had a question for customer services and they were really helpful and quick to respond would definitely be my 1st place to check when I buy another board as the wife and son seem to have claimed mine
July 27, 2021
Unprompted review
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