TaskHer Reviews 89

Reply from TaskHer

Dec 22, 2023

Hi Louise,

Thank you for taking the time to leave your feedback. We have reviewed our communications with you and wanted to clarify a few points.

Your plumber originally attended on October 9th to assess and repair the tap. At the visit it was noted that further parts were needed and she would need to return with them at a later date. Whilst there she installed a temporary fix so that the tap functioned correctly until she could return. She made clear to you that it was only ever a temporary measure.

Following the visit she sourced the part and created a new booking for her return visit to install it 3-days after the initial appointment. You decided it was too expensive to continue with the work so chose to cancel that follow up visit. You were aware that the fix made initially was temporary and as such we wouldn’t take any liability for your decision not to pay for a proper fix.

Like most trades companies we charge by the hour and our rates are in line with our competitors. The initial visit was £95+VAT plus £5 for the cost of the temporary part. The follow up visit would have been a further £95+VAT plus the cost of any further parts/materials needed. We make our pricing as transparent as possible so customers are aware of the costs ahead of their work being done, rather than having a nasty surprise afterwards.

We received no message or email from you saying you thought the costs were ‘extortionate’. You emailed the evening of November 27th, 7-weeks after the plumbers original visit. We replied the following day, outlining our complaints process and with a promise to follow up within 48-hours, which we did.

We’re pleased you found the plumber to be ‘very sweet’. We would also like to clarify she is extremely experienced with extensive plumbing qualifications, 20+ years of experience, including at firms such as British Gas, and is also a qualified gas engineer.

Reply from TaskHer

Nov 4, 2023

Thanks so much for your review Faith! We really appreciate your support.

Reply from TaskHer

Oct 4, 2023

Thanks so much for the kind words Alex, we hope we can help again in the future!

Reply from TaskHer

Aug 11, 2023

Dear Kelsey,

Having tried hard to resolve this with you we’re disappointed to see this review. Given the numbers of points raised we will address them individually.

1. We sent a trained, qualified and experienced engineer to deal with the blockage and we have their qualifications on file, as we do for all tradeswomen registered on TaskHer. Stating we did not send a plumber and sent a con artist is simply not true.

2. Around 5% of our tradeswomen work with a male colleague, in this case it was the tradeswoman’s husband (also a qualified plumber). Our tradeswomen are briefed that if attending a property with a male that the customer is made aware and given the opportunity for the tradeswoman only to enter or to rebook another tradeswoman. Your plumber called you in advance of the booking and informed you of the situation and you were happy for her husband to attend with her.

3. You informed them that the drain was likely blocked with grout, owing to work you recently had carried out. They therefore decided to use a chemical to dissolve the grout. The chemical is rated as safe to use in all common domestic pipes.

4. Only one type of chemical was used. We have already sent you the manufacturer’s product sheet on this. The plumber discussed another one with you that you could buy and use yourself (without a licence) if you wanted, however this was not used by them.

5. The chemical was poured carefully into the bath only, where the blockage was, and would cause no damage to the bath itself. This is the first time you have mentioned any damage caused to the bath (or the kitchen surface) and no photos or previous complaints have been provided to us.

6. Your kettle was used, with your permission, solely to pour hot water down the drain. The photo you sent appeared to show a significant build up of limescale, however as a gesture of goodwill we offered to pay for a new one.

7. We were unable to ascertain if the stains on your sink were caused by our engineers, however we offered to send a different engineer to assess the damage and provide a replacement sink if needed. You opted not to take us up on this offer.

8. Your complaint was handled empathetically and efficiently by our team. You initially emailed at 00:16 and one of the founding team had replied within 30-minutes outlining the course of action we would undertake to uncover what had happened and how we would remedy it. Over the following 4-days we communicated with you regularly and spoke at length with the engineer, who disagreed with your version of events. In order to bring the matter to a swift conclusion we agreed to your request to waive the cost of the job and refund the cost of a new kettle.

We have reviewed all of our communication with you regarding the work and are satisfied that we did our best to resolve this amicably and fairly.

Anna & Paul
Founders of TaskHer