Booking was easy. Garage itself appeared not to have a lot of staff for reception purposes. Good price. Communication not very good expected call when car ready did not receive rang after 2 hour... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The booking process and price were good and finding a garage was useful. My only comment about the garage was that they indicated my car was dirty, it was dusty but I had cleaned the windows, but I... See more
The Sales executive Gemma Wordley was very pleasant and approachable and so empathetic to our concerns on making the decision to downsize and move. It is still not an easy decision for us to make but... See more
I booked pm from 12 to be before 4. I had to ring 3 times for an eta, as no call. Eventually the mechanic arrived and he was great, he did the work and was polite and professional. Just better commun... See more
Company details
About The AA Smart Care
Written by the company
MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.
AA approved local garages
- Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
- The garage technicians are expertly trained in petrol, diesel and electric vehicles
Fixed & transparent pricing
- You’ll know exactly what you’re going to pay, with no hidden extras
- We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.
Guaranteed quality of work and repairs
- We’re so confident in the work, we guarantee all parts and labour for 12 months
- The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
- All prices, including labour, are checked to make sure they’re accurate
Easy online booking
- You can book online at a garage local to you, on a date of your choice
- Book up to 90 days in advance
- You have access to a UK wide network of local garages.
Contact info
United Kingdom
- theaa.com/car-care/book/start
4.0
Great
19K reviews
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Very professional and polite no
Very professional and polite no nonsense just completed the job in excellent time. Explained any questions I had and I would definitely recommend and use again. Great service Thanks
August 17, 2026
So satisfied with the service
So satisfied with the service,, I recieved,, I booked a service online and they came out at the earliest possible date which was 3 days the service took place on my drive way, recieved an email confirming my booking and what the next steps will be, Then recieved a text message to confirm on the day and recieved a text message to confirm the time they were due to arrive everything was sorted in a couple of hours very happy with the service and also got it at a 10% discount so bonus ☺️
August 14, 2026
May use AI-assist with repliesRead more
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The engineer who arrived to replace the… a hero and amazing attitude and talent and resilience!!!
The engineer who arrived to replace the alternator was talented, capable and had a fantastic attitude!!
The night before I received a message saying I must deliver my car to the garage by 8:30am and that was massively confusing since the service was booked to take place in my driveway and I absolutely needed my car repaired! I called the next morning and was told ‘oh that’s just a standard message’!!! Duhh!!
Then after the repair I received a message ‘please pick up your car at the garage or you will be charged a fee’!!! What the Ffffffff?!?
Stupid unnecessary confusion and when I called to question the situation I was treated with nonchalance and dismissal, without the slightest interest to learn/adapt/improve!
Are you reply THAT stupid?
August 17, 2026
Reply from The AA Smart Care
Hi, thank you for your feedback. We're pleased to hear the engineer provided excellent service. We're sorry for the confusion caused by the automated messages and any frustration this created. We've shared your comments with the relevant team to help improve our communication going forward.
Chris the AA guy was helpful
Had a good chat and each step was explained. Good customer service and service was super.
August 17, 2026
Brake discs and pads by AA smart care
The engineer arrived in time slot and explained what he would be doing and what parts he would be fitting. He also introduced me to his apprentice who would be working along side of him.The brake discs and pads were fitted professionally and the whole area was left clean and tidy.I would definitely use AA smart care again.
August 17, 2026
This was a survey for a company I was…
This was a survey for a company I was doing, to book and price overall was good. But as the vehicle in question had a pre MOT and a pre check for service 3 weeks earlier I was not impressed by the email and text that the car needs extra work for £149. OK the work or decline . Obviously I declined and due to the decline I got a reply stating to remove the vehicle as soon as possible or you may incur extra charges for storage.the reaction when I mentioned this at the garage was “never heard of that before “ And when I was leaving after getting paperwork there was a comment of you have a nice day but sarcastically.. so will NEVER use smart care again.
August 17, 2026
Reply from The AA Smart Care
Hi Richard, we're sorry to hear about your experience. We apologise for any confusion caused by the additional work recommendation and the message you received after declining it. We've shared your feedback with the relevant team to help improve our service and communication. Thank you for taking the time to let us know.
Reply from The AA Smart Care
Pleased to hear everything went smoothly Wayne 💛.
Martyn’s review
Recently (17/08/2026) used the AA home visit car service.
I can honestly say the whole experience was superb.
I was updated every step of the way in relation to the time of my visit and the AAmechanic Martin arrived exactly on time and gave my vehicle a complete and comprehensive service that lasted for approximately two and a half hours.
It is so much easier than visiting a garage and I will be using this method for all my future vehicle services
I would recommend this service to anyone and I was more than pleased with it
August 17, 2026
AA**service. Perfect
AA man rang us before arriving at our campsite. Worked quickly and tidied up after himself.
The work was done to a high standard and he offered professional advice on another fault.
Very convenient and I will definitely use this service again.
August 14, 2026
I am so pleased with the service I…
I am so pleased with the service I received today. AA smart care made everything so easy, I did the booking through the AA app. It was simple even for an old bird like me. my car was collected by A&G garage, manchester and dropped back off. This was so convenient as I dont have any family or friends that could give me lifts sorting my car out. Very pleased with the whole experience.
August 18, 2026
Unprompted review
Mechanical Engineer
It was very easy to book an appointment, needed brakes doing
Price was fantastic, the gentleman that did the job kept me informed about everything, how long he would be and that he checked everything out. Even told me that brake fluid needed sorting. Would definitely recommend and use them again in the future
August 14, 2026
AA = Alternative approach.
Kept informed when he would arrive.
Carried out repair.
Rang me when complete.
Everthing was very good
A great service that i would gladly
us again.
August 17, 2026
Hassel free with no issues
Hassel free with no issues, the engineer was very good and informative
August 17, 2026
The mechanic (Tom W) arrived on time
The mechanic (Tom W) arrived on time, was very professional and thorough.
Planning to book in another car an after I write this review. My only criticism is that the website needs overhauling, perhaps with a dropdown box listing all services and additional things like wiper blades, brake fluid replacement etc.
August 17, 2026
Utter rubbish and incompetent!
Utter rubbish! I received confirmation the day before to arrive at 9am, so I arranged my last day of annual leave, childcare and other plans around the appointment. I turned up at In ‘n’ Out only to be told there was no booking.
I contacted the AA, who said they had sent the booking over. In ‘n’ Out said they hadn’t confirmed the booking, and apparently this happens all the time. Both companies simply blamed each other, with no one taking responsibility.
A complete waste of my time, annual leave and childcare arrangements. Extremely frustrating and very poor communication between the two companies.
August 14, 2026
Reply from The AA Smart Care
Hi Julia, we're sorry to hear about the booking issues and have fed your comments back the relevant team so they can look into what happened here. They may contact you if they need any further info.
Great service and advice
August 14, 2026
Reply from The AA Smart Care
Great to hear everything went smoothly 🙂.
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