The Cool Cat Club Reviews 

982
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 175 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the products are crafted with exceptional quality ingredients, ensuring their cats eagerly finish every single meal without any issues. People consistently praise the exceptionally fast delivery service and find the online ordering platform extremely smooth and easy to navigate. Though some noted it occasionally took a few weeks to discover their pet's favorite recipes, consumers genuinely appreciated the incredibly responsive customer support team. Reviewers also mentioned that the generous trial packs provided a wonderful opportunity to test different options before committing to a full monthly subscription.

What people talk about most

Product

Reviewers mention positive feedback about product, noting that even very fussy cats and older pets thoroughly... See more

Quality

Consumers find quality to be positive, highlighting competitive pricing and beautifully presented trial boxes... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages arrive promptly and straight... See more

Order

People report positive experiences with order processes that are smooth, straightforward, and highly... See more

Customer service

Customers had positive experiences with customer service, consistently praising the friendly, responsive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic company with cute little touches like hand written notes and samples, brought for my fussy little girl and so far it’s a hit, tried my boy he loves all flavours so far and my dustbin cat wou... See more

Rated 5 out of 5 stars

So far so very good! The introduction box of cat food arrived very quickly, complete with a lovely personal note from Sandra - and some samples. The ordering process is straightforward, and the f... See more

Rated 5 out of 5 stars

Im totally blown away with the products and the service... im a servant to an 18 year old housecat, and spent vast amounts trying to find the right diet for her majesty. She absolutely loves all the r... See more

Rated 5 out of 5 stars

The taster pack is a great way to start you cats improved diet. Once Tony had cleaned certain bowls I knew what to order and each month he gets his favourite food and even a personal note which is ver... See more


Company details

  1. Pet Supply Store
  2. also in
  3. Pet Store

Written by the company

Premium, healthy cat food. Delivered monthly.


Contact info

4.9

Excellent

TrustScore 5 out of 5

982 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(982)

158 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy with this food

Ordered a few trial packs from different high brand kitten foods.
After trying them all (which Teddy really loved)!
I decided on the Cool Cat Club,
Simply because I found that his litter tray didn’t smell so bad with this food.
Easy to change order and stop Subscribing if required ..

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

100% recommend

Absolutely loved the hand written note ❤️ our cats go crazy for this food. They're both healthier and happier. Thank you!!

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Sparkles has her Sparkle back.

My cat has been really fussy since her sister passed in January.So I thought id give it a go as I was throwing out more then Sparkles was eating.She loves it and has got her Sparkle back.Thank you.

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely recommend

Absolutely recommend. Our cat loves the food, it’s great value and we always get a little hand written note with it which makes it more personal. We love it!

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic, don't hesitate to buy.

I was a bit hesitant to try, especially after previous pet food subscriptions were met with total distaste from my cats. However, they absolutely adore this food and wait for it by their bowls...even returning from adventures in the fields in time for dinner so they don't miss out. Plus one of my cats hasn't been sick since we started her on this food, which is a huge win. I have been very impressed with this company. It is more financially beneficial to order more pouches per month than the smaller amount. Absolutely adore the donation of 5 pouches a month to a cat shelter with each monthly subscription. Great ethos.

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

Our favourite cat food!

Quick responses, lovely emails, great selection of flavours for your cat. The quality is amazing and fast delivery. Comes packaged beautifully with a handwritten note! My cat loves their food, the only one they will finish the whole bowl! I've been raving all on tiktok about the cool cat club too!

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

I wasn't expecting much but...

I wasn't expecting much, normally when I change my cats food I end up with lots of vomit, very smelly Pooh's and refusal to eat the food. When the trial box arrived my cats have embraced the new foods, not all flavours, but the beauty of the subscription service is that I can tailor it to my cats tastes. Food arrives within 2 days and even after 3 weeks, the cats seem more contented and even my hissy missy is more social.

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

Happy Customer and Cat!

Helpful communication from the Club before I made my first purchase. Fantastic range of foods to choose from, well-packaged and sent promptly. No complaints from myself or Clover!

July 12, 2026
Unprompted review
Rated 5 out of 5 stars

I love your company

I love your company! Customer service is very good, helpful and so friendly! My kittens seem to like your food and so does my mummy cat so I will be ordering more and recommending you to anyone who buys my kittens or already has a cat from me

July 6, 2026
Unprompted review

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