The Cool Cat Club Reviews 

982
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 175 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the products are crafted with exceptional quality ingredients, ensuring their cats eagerly finish every single meal without any issues. People consistently praise the exceptionally fast delivery service and find the online ordering platform extremely smooth and easy to navigate. Though some noted it occasionally took a few weeks to discover their pet's favorite recipes, consumers genuinely appreciated the incredibly responsive customer support team. Reviewers also mentioned that the generous trial packs provided a wonderful opportunity to test different options before committing to a full monthly subscription.

What people talk about most

Product

Reviewers mention positive feedback about product, noting that even very fussy cats and older pets thoroughly... See more

Quality

Consumers find quality to be positive, highlighting competitive pricing and beautifully presented trial boxes... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages arrive promptly and straight... See more

Order

People report positive experiences with order processes that are smooth, straightforward, and highly... See more

Customer service

Customers had positive experiences with customer service, consistently praising the friendly, responsive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic company with cute little touches like hand written notes and samples, brought for my fussy little girl and so far it’s a hit, tried my boy he loves all flavours so far and my dustbin cat wou... See more

Rated 5 out of 5 stars

So far so very good! The introduction box of cat food arrived very quickly, complete with a lovely personal note from Sandra - and some samples. The ordering process is straightforward, and the f... See more

Rated 5 out of 5 stars

Im totally blown away with the products and the service... im a servant to an 18 year old housecat, and spent vast amounts trying to find the right diet for her majesty. She absolutely loves all the r... See more

Rated 5 out of 5 stars

The taster pack is a great way to start you cats improved diet. Once Tony had cleaned certain bowls I knew what to order and each month he gets his favourite food and even a personal note which is ver... See more


Company details

  1. Pet Supply Store
  2. also in
  3. Pet Store

Written by the company

Premium, healthy cat food. Delivered monthly.


Contact info

4.9

Excellent

TrustScore 5 out of 5

982 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(982)

158 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My 4wk old kittens refused…

My 4wk old kittens refused everything.when I heat it up they couldnt stop going for more.im so happy..even my fussy scarlett ...the mum..eats it all. They luv the goats milk. Well done team excellent foods excellent service. So glad I found you.

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

This is the first food that my…

This is the first food that my cat,Dolly, took to straight away. It has taken a few weeks to discover her favourite flavour/s. It is easy to order, there is a good selection of flavours, easy to skip/amend orders. I hope Dolly continues to like The Cool Cat Club.

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

Love the brand

Love the brand! My kitten absolutely loves the food. They’ve been so helpful, can’t fault them. Great quality food and so much to choose from. Thank you The Cool Cat Club!

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

First Impressions, great!

Firstly, I tried the sample box as I have an extremely fussy eater! She seemed to love all of the different things that were sent so I decided to go for a subscription. Price-wise, I am rather impressed and I love the amount of variety the brand offers. Also, I contacted customer service who were amazingly quick to respond and very helpful. Thank you! The only criticism I have is I found the gravy varieties not to be so much in a gravy as opposed to a runny soupy consistency. I just think if the gravy were thicker, it would be more appealing for the cats. However, Me and my cats are looking forward to a new and exciting culinary adventure!

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Im totally blown away with the products…

Im totally blown away with the products and the service... im a servant to an 18 year old housecat, and spent vast amounts trying to find the right diet for her majesty. She absolutely loves all the recipes I've chosen, with no tummy reactions whatsoever. Normally she's sick or has allergic sneezing. Thank you so much for quality products at a very competitive price 🙏

June 21, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you

I only had the trial box, which is beautifully presented and all seems really good quality. As it turns out my cat wasn’t being fussy but is actually quite poorly I had to cancel before the subscription started and they made it incredibly easy to do, so thank you for making a difficult time that bit easier!

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

I had problems with the delivery

I had problems with the delivery. The Cool Cat club were so helpful. Really quick to respond and sort out the issues I could not have had a better response from them. Thank you so much guys!

June 13, 2026
Unprompted review
Rated 5 out of 5 stars

Really lovely customer service and my…

Really lovely customer service and my kittens, one who has gingivitis and stopped eating, can’t get enough of these. They’re rescue kitties so came with all sorts of issues, but they’re thriving on this.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

I am really pleased!

I am really pleased!! The Cool Cat Club is a genuine and trustworthy company. I placed an order and put the wrong amount (completely my fault). They were really quick to sort it out, refunded me the overpayment and sent me the revised order with no problems. I would highly recommend them and give them 5 stars!!

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

All round excellence

I've just cancelled my subscription today because I need to put my cat on a special diet, but I've been using the Cool Cat Club for a few years and they've been excellent. My cat is fussy but she liked the food and the flexibility of being able to change when she decided she didn't like something was really useful. You can delay your order for a long time, which is great if your cat has a small diet, like ours. It's easy to delay, easy to change selection and today cancelling was extraordinarily simple! I find the prices are good too, probably better than supermarket rubbish. Definitely recommend

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

My cats are my babies and the youngest…

My cats are my babies and the youngest one has vomited once or twice a week after food since she chose to come live with us as my other cat has never vomited or struggled with hair balls we thought this was normal and something we just had to get used too. We had tried a few different high street brands and nothing changed. Since your trial we are now on week two of no vomit. Little cat (Vada) is so much happier and my big girl (India) is over the moon she's not getting left out.
Thank you cool cat club for cheering up my cats and saving my carpets 😊

May 30, 2026
Unprompted review

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