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Wise  Reviews 287,913

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TrustScore 4.5 out of 5

4.3

Financial Institution
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its ease of use, speed of transfers, and excellent exchange rates, often noting that it's much more affordable than traditional banks. Many consumers appreciate the clear communication and efficient process, making it simple to send and convert money internationally. People also highlight the attentive customer service and the continuous improvements to their services. However, some people mentioned issues with payments, particularly regarding transfers being put on hold or experiencing delays. A few customers also expressed dissatisfaction with customer service, citing unhelpful responses or difficulties in resolving specific problems, such as account access issues or discrepancies in transactions.

What people talk about most

Payment

Customers consistently note ambiguous experiences with payment. Many praise the ease and convenience of... See more

User experience

Users describe positive interactions with the user experience, often highlighting its ease of use,... See more

Service

Consumers find service to be positive, highlighting its efficiency, speed, and reasonable fees for transfers,... See more

Price

Reviewers highlight positive aspects of price, with many praising the excellent exchange rates and reasonable... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers express significant frustration, citing... See more

Based on these reviews

Rated 4 out of 5 stars

AMAZING service with VERY reasonable fees for wire transfers! No more worries about having to go to the bank and get charged an arm and a leg. Service is not always as fast as bank wires but if same d... See more

Rated 4 out of 5 stars

In the end the transfer went easy and fast. However, when it came to choosing the bank from the list you offer, my favorite bank - the German GLS Bank - was not among them. Though it is one of the... See more

Rated 4 out of 5 stars

As a newcomer lot to read. Searched to transfer Euros, suddenly I had an account in Belgium. Anyway - safeguard is understandable and its transaction had been quick and reliable

Company replied

Rated 5 out of 5 stars

Wise are consistently great in my experience. They have great prices. Really easy interfaces and just excellent clear communications. There are lots of crooks or quasi crooks in finance and lots of... See more

Company details

  1. Financial Institution
  2. Money Transfer Service

About Wise

Written by the company

160+ countries. 40+ currencies. Money without borders.

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Contact Us

Contact info

  • 1st Floor Worship Square 65 Clifton Street London , EC2A 4JE, London, United Kingdom

  • wise.com

4.3

Excellent

TrustScore 4.5 out of 5

288K reviews

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Rated 5 out of 5 stars

Accountable for Life

Wise is my premium bank, very detailed, low commissions, lightning transfers, easy VISA daily use ! It knows exactly what I need and I feeling protected all the time !!

April 19, 2026
Rated 5 out of 5 stars

Super simple

Super simple, super effective, never any problems.

I especially appreciate the detailed timeline with transactions, I have yet to see a bank provide similar transparency with international transactions.

April 19, 2026
Rated 5 out of 5 stars

Great platform for currency conversion

Wise is one of the best ways to transfer dollars to other currencies (at great rates) and hold it so it's available for travel and when I need it. I also had a great experience recently when I used my Wise debit card to withdraw cash from a bank in Mexico City, but didn't get the cash. I reached out to Wise, gave them the details, they researched it, and within a short period of time, the money was redeposited back into my account.

November 24, 2025
Unprompted review
Rated 1 out of 5 stars

You no good someoane used my card i…

You no good someoane used my card i speack with your team but still unhappy the things is to be safety money but all the time disapare my money from account I M NOT RECOMDED FOR NO ONE

April 19, 2026
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Reply from Wise

Hi Mihaela,

We take reports of unauthorized activity very seriously. We understand your frustration. We're here to help. In your Wise app, go to the 'Card' tab and select 'Freeze card' immediately to prevent further issues.

For any transaction you did not authorize, you must file a formal dispute. Find the specific transaction in your Activity list, tap the '?' icon (or 'Report an issue'), and select 'I don't recognize this.' This starts the legal process with the card network (Visa/Mastercard) to recover your money.

Rest assured, if you've alerted support, your case is being investigated thoroughly and all the necessary measures are being taken. Please don't hesitate to reach back out to us here: https://wi.se/help or DM us on Facebook, Instagram, or X.

Wise

Rated 5 out of 5 stars

Wise is Super Helpful for Sending Money Abroad

I think Wise is really helpful, especially if you need to send or receive money from other countries. It’s fast and doesn’t feel complicated like other apps. You can see the fees clearly, so there are no surprises, which I like a lot.

The app is also simple to use and everything is organized well. It feels safe and trustworthy, and the transfers usually don’t take too long. I also like how you can hold different currencies in one place.

Overall, I had a really good experience using Wise. It’s convenient and reliable, so I would recommend it to anyone who needs to deal with international money.

April 17, 2026
Unprompted review

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