Fantastic customer service from Simon who supported me in deciding on my first road bike for my first triathlon. Talked me through the differences in each of the Liv models and found a bike which actu... See more
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See what reviewers are saying
Alex was super helpful with getting the bike set up and explaining how everything worked with suspension adjustment, the motor etc. being my 1st EMTB bike. Would definitely come back here again.
We had two problems. Firstly the staff gave us the wrong information about the Trek pannier fitting. Secondly, the Balfe computer system said that the additional fitting we needed was in stock, and w... See more
I visited Balfe’s Bikes Gatwick showroom today and was looked after by Ruth. She was brilliant and genuinely helpful, patient, and no question was too much trouble. We spent time going through differ... See more
Company details
About Balfe's Bikes
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
Unit 2, Camino Park, James Watt Way, RH10 9TZ, Crawley, United Kingdom
- 020 4506 3856
- support@balfesbikes.co.uk
- www.balfesbikes.co.uk
4.6
Excellent
24K reviews
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AN unintended mistake during my last…
AN unintended mistake during my last service was rectified and full responsibility taken, which you don't always see. I was impressed how it was handled.
August 15, 2026
Bike never shown up and they never…
Bike never shown up and they never helped make the situation right. Didn’t know it wasn’t coming till my son’s birthday day. Poor customer service
August 11, 2026
Very quick and friendly service.Always…
Very quick and friendly service.Always a pleasure to go to Balfe's.
all the best
Ferdinand
August 15, 2026
Great customer service in store and got…
Great customer service in store and got the bike I wanted really quickly. Sent some confusing emails about when to pick up the bike but otherwise no complaints
August 7, 2026
I purchased a Trek procaliber 9.5…
I purchased a Trek procaliber 9.5 online and collected it from the Gatwick showroom. The skilled staff were extremely helpful and friendly. The bike had been prepared for me and looked amazing. I was advised about registering on the Trek site to obtain my frame guarantee. Plus the free 30 day bike insurance through Sunday insurance. Balfes were the only site that offered this bike in the colour and size needed. The price beat all others by £150. This was not a short journey for me. M20/M26/M25/M3 But the onsite parking and beautifully stocked showroom were well worth the extra miles. In six weeks, I have the first free service. The over-all package with the bike is very good. From the Insurance to the money off next purchase. Highly recommended.
August 14, 2026
The bike we bought represents fantastic…
The bike we bought represents fantastic value and the process of buying online was made very straightforward by great communication and customer service and speedy delivery.
August 14, 2026
Helpful
Helpful, knowledgeable staff. The shop also had what i required on display so no need to shop online.
August 11, 2026
good service and prompt delivery
August 14, 2026
Excellent Service
Online ordering was easy and the order arrived on time. Very good service. I will be using them again.
August 11, 2026
Awful experience from this so called…
Awful experience from this so called bike company. The bikes weren't the right size for my partner or myself despite following their size guide. One bike was faulty and both not as described yet they dug their heels in and made us pay one of the carriage charges to get it returned. Please be aware the bikes are too high even at their lowest point. So disappointed with the service I received and would not recommend using them as their customer service isn't good at all. We are now £50 out of pocket and they are still insisting the bikes were the correct size. We've now ordered some bikes from Amazon. At least I know I will get treated far better there!! Thanks for wasting our time Balfes.
July 22, 2026
Unprompted review
Excellent price and excellent service
August 14, 2026
Great experience buying my 1st EMTB
Alex was super helpful with getting the bike set up and explaining how everything worked with suspension adjustment, the motor etc. being my 1st EMTB bike. Would definitely come back here again.
August 14, 2026
All good.
All good.
Bike was delivered very quickly, updates and specific time slot for delivery were regulary communicated.
Thanks
August 14, 2026
Bike service
Put bike in for full service. Staff were extremely helpful. Bike has come back like new!
August 14, 2026
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