DFS Furniture Reviews 

Great customer service, knew what I wanted and the sale was done quickly answering all the questions I needed.

The lady was patient and explained everything perfectly

i was treated so well by one of your team members at the charlton store. a guy called tom. he was so informative, very educated on sofa sizes and designs and made my experience unique. i have in the past shopped at otber stores such as sofology etc but after the service i recieved i will only use dfs from now on. he was very honest about dates and the processes which made it really relaxed and comfortable for me. this guy is a credit to your company i must say. a great experience and a happy customer!

Quick and efficient

Professional and courteous

Lovely furniture go see them you’ll be surprised at the prices and service
Ask for Dan

Friendly and welcoming environment, staff very helpful and supportive towards our needs.

Staff were very helpful and polite very good service

Very lovely lady very informative and welcoming

Guy in the store was good. After that it was rubbish tbh. Delivery guys didn’t put it together properly so I had to redo it when they left. They also cut the bottom of the sofas open as didn’t have the proper tools needed to install the feet. Customer said they would get someone to fix it but nothing came from that. I then chased them to get it sorted but the wait time was too long and my partner was in labour when they could come over.

Shaun was very helpful in guiding me through all the details of my purchases. He made everything about my order easy to understand what each item would cost after reductions and possible delivery timing also.

Excellent service

Just placed an order at DFS Swindon and wanted to share how great the sales experience was. The sales advisor was absolutely fantastic. He was friendly, informative, and gave me tailored advice without making me feel pressured. Everything regarding pricing and timelines was laid out transparently. Couldn't have asked for a better experience.

The lady that dealt with us was very kind and patient, we didn’t feel rushed and she went over everything twice to make sure it was exactly what we wanted. She was very professional and lovely to deal with

Lovely salesman, helpful knowledgeable and easy to chat too.

The whole experience from start to finish was so relaxed, no pressure my Assistant was very helpful and patient nothing was any problem to her as I looked at many corner sofas, going backwards and forwards before I decided on the one I bought. She listened to what I wanted and gave excellent advice too. Well done! excellent customer service.

Cool person handled politely and no force in selling the product.Explains fully and dealt very well.

Looked online ordered that day

I recently visited the DFS Paisley branch on several occasions to enquire about purchasing two of the Chillwave 3-seater reclining sofas. Unfortunately, each time I visited, I was given different information, and on several occasions the information I received simply didn’t align with what I had been told previously or with my expectations. After today’s visit, I was so disappointed and confused that I had started looking at other reputable furniture retailers, having almost completely lost interest in purchasing the Chillwave sofas.

However, on the off chance, I decided to drive through to the DFS London Road branch to see whether I would receive the same information and, thankfully, I did not.

From the moment I walked into the London Road branch, I was greeted by Hazel, and what a difference that made.

Hazel was open, honest and completely transparent from the very beginning. She immediately gave me the confidence I had been missing and took the time to properly understand what I was looking for. Every question I asked was answered professionally, confidently and, where she didn’t immediately have the answer, she went out of her way to find it for me.

What really stood out was that Hazel genuinely cared about getting things right rather than simply making a sale. She listened to what I wanted, shared her experience and gave me honest advice, including her thoughts on the different colour options that would work particularly well with my new extension.

As a result, I went from being completely disheartened and considering taking my business elsewhere to purchasing two Chillwave 3-seater reclining sofas and two footstools from DFS.

Quite simply, if it wasn’t for Hazel, DFS would have lost my business.

She completely restored my confidence in both the Chillwave product and DFS as a company, and more importantly, she demonstrated exactly what outstanding customer service should look like. She was friendly, knowledgeable, patient, professional and genuinely committed to helping me.

Hazel is an absolute credit to DFS and, in my opinion, deserves recognition for the way she handled my experience. The difference between my experience at Paisley and my experience with Hazel at London Road could not have been greater.

I would strongly encourage DFS management to ensure Hazel sees this review and receives the recognition she deserves. She has not only secured this sale for DFS, but has also potentially secured a repeat customer for the future.

Thank you, Hazel, for turning what had become a very disappointing experience into an extremely positive one. You are a true asset to the London Road branch and to DFS. Outstanding customer service from start to finish.