Dreams - Warrington Reviews 

I am a laid back, understanding person when it comes to goods and services. So please understand when I say I have never dealt with a more incompetent, greedy and nefarious company than Dreams Warrington, I don’t say so lightly.

I purchased a king size mattress from Dreams in November 2025, and it was the worst purchase decision I have ever made. Dreams sent me and my partner a faulty mattress. The Mattress they sent sagged heavily in the middle and caused me back pain every night as I struggled to sleep.

When I told my local store this was the case, they said the only thing they could do was a comfort exchange. This is effectively Dreams’ way of dodging responsibility and a refund.

They will try and trip their own loyal customers by convincing them to pay to swap a mattress, rather than follow the consumer rights act, and insist this is final, and all they can do. After voicing our mattress was faulty and their own staff on delivery telling us our mattress was faulty; and that they would report this to their store manager, they of course never did. And our second mattress was also faulty!

After voicing our complaints, Dreams have ignored me and my partners calls, took 2 weeks to reply to our emails after promising to get back to us in 2 days, and ultimately tried to sweep this situation under the rug. After the citizen advice bureau also told us were are entitled to a full refund, they have still yet to do so. I even had a Dreams member of staff who works in customer complaints admit to me over the phone that they don’t even know what the consumer rights act is.

Dreams will most likely reply to this review with a robot that will claim they will try and resolve the situation. They won’t. I will never see that money again, and if you’ve got to this part of the review, count yourself lucky as you now know for certainty to never, ever purchase from Dreams: A misleading, poor and lying excuse for a retailer, who would rather dodge their own customers in pain, without a good place to sleep for months than take responsibility.

0/10.

Happy with bed really comfortable. Faye from customer service was brilliant. She resolved the issue with recycling mums old mattress. We are happy customer will recommend to friends and family

Great service and price at Dreams staff really went out of there way to make it a great expierence

very helpful and professional colleagues. No pressure at all to buy, and down to earth honest advice. Loved the bed that calculated the right mattress for us! Everything explained well. Spotless showroom..

From the moment we entered the Dreams Shop in Warrington we experienced the warmest of welcomes from the staff. While there was no hard sell for any particular product, all of our questions were answered and lots of suggestions made to ensure we found the best mattress for us.

100% service from advice in selecting, ordering to delivery. Excellent quality bed.
A few to many email and SMS txt reminders for my liking. But nevertheless excellent!!!

I had a great experience at the Dreams store. The lady who helped me was extremely helpful and patient.

Cosy nights. Lovely new mattress. Very efficient delivery men.

Superb service from start to finish … Thankyou

Very friendly, helpful staff. Great range of beds and mattresses. Staff very knowledgeable.
I would definitely recommend

The sales agent was great very helpful and patient as I have disabilities and use a crutch made me feel at ease and helped me purchase the best bed! When the delivery took place Cameron was very good, polite friendly and quick all three lads wore covers of the shoes and made the bed and side table so fast.

Experienced polite patient staff.
Good price

Excellent experience from start to finish abd thd mattress is amazing

Absolutely amazing very knowledgeable staff explaining everything along the way

The Salesman Sean was very helpful, never put us under any pressure to buy a bed when we only went in for a mattress, he explained everything to us in great detail, we could not fault him at all.

Went above and beyond making sure we purchased correct bed nothing was too much trouble

Excellent service rom Kieran very knowledgeable about the mattresses and pillows which I also bought
Mattress is amazing as are the pillows
Thanks

Your staff at Warrington were excellent. We purchased a new mattress, your sales rep was knowledgeable, helpful and answered all our questions regarding delivery dates, collecting our existing mattress and arranging for the new mattress to be taken upstairs (we both have mobility conditions). The new mattress is comfy and we are both sleeping well. Thank you.

Great service from start to finish. Expert in store advice. Pleasant, helpful and made me fully aware of all deals. Genuine focused customer service. Kept informed of delivery time and what to expect. Men who collected old mattress and delivered the new one were excellent. Very respectful of the property, no fuss, pleasant and polite.
Would highly recommend.