I ordered garden loungers on the web site in stock then told they were not! Agreed to wait, when they arrived parts had been thrown in the top of the box and were scratched. Rang garden xl no... See more
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I placed an order on line on the 19th October - heard nothing and called the customer services where I was totally unsatisified by the response - they need to be able to be in contact with the interne... See more
Website shows complete fiction as to stock levels thereby wasting customers' time who purchase and have to be refunded. Advised gardenxl to update the stock on their site but they have made no change... See more
Ordered on 25th May and called to confirm delivery date due to poor reviews. Was told 7-10 days. Then told that BBQ was out of stock on 29th May so agreed to a replacement and told that it would arriv... See more
Company details
Information provided by various external sources
We're delighted to offer a huge range of barbecues, garden furniture and wellies. Garden XL's 30,000 square-foot Distribution Centre, we are able to keep most items in stock for speedy delivery.
Contact info
200 Brrok Drive, RG2 6UB, Reading
- 0118 923 0501
- sales@gardenxl.com
- www.gardenxl.com
Hasn’t replied to negative reviews
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Outstanding excellent service
Unfortunately I couldn't get the website to accept my order, so I telephoned. The person was extremely helpful. I had free next day delivery for my trouble.
They went above and beyond. A service which these days I am not used to receiving - well done!
Not too badly damaged!
I was fortunate that my holly trees were not too badly damaged as the carrier didn't come to my front door but dropped the box over a 6' back gate, which is on a different road from my front entrance and was locked. I had instructed trees to be left at my back door (NOT GATE) if I was not in, but I was at home. One branch was damaged but it could have been worse.
Also I was rather surprised that there were no labels on the trees and no care instructions included. (Although there was other advertising material)
However , hopefully all will be well.
Bloody Brilliant!!!
1. Excellent customer contact and service.
2. Next day delivery, Spot On.
3. Xmas Tree exactly as shown on website.
4. Excellent Quality.
Love this tree, Lights are so vibrant in colour, size is perfect as we are limited in space in the bungalow, fits in he corner of the hall perfectly.
I'm happy to recommend GardenXL to anyone.
Good luck and prosper.
A really good place to shop!!!!
I bought a Christmas tree and I love it as it is very realistic. I always had real trees for Christmas but I decided that it was time to change .I will shop again as it is a very good shop, good realistic pictures which give you a very clear idea of the item you want to buy, easy ordering system, quick despatch and excellent packaging. All in all a really good place to shop.
Spotty dotty wellies
Looking for a quirky yet practical Christmas gift. Perfect - thank you.
great customer service
great customer service, brilliant product, great price, would defiantly recommend
Great deal and great service.
A great shopping experience all round, good price and quick delivery, very happy and would us again.
Would happily buy from this supplier again.
Lovely tree nice and bushy and the colour is very realistic. I was amazed how quickly it arrived. Just two days. Can't wait to decorate it.
Wow warm wellies
Never thought I would find a wellie to keep my feet warm. But these really do. Ok so they are wide in the foot area and a little heavier, but overall I'm happy with my purchase. They were also delivered within two days. Would defo recomend
funky christmas tree
This tree is just right for us as we have limited spaceand it suits us and my grandaugther loves it
quality
really quick efficient service, would recommend and use again.
Great service all round, I would definitely recommend and use again
Communication was essential in letting me know the lights would be delayed in arriving, which gave me the opportunity to arrange appropriate time for the fitting with my builder.
Now almost done they look magnificent
Thanks guys
Bright sparkly Xmas tree
Great ordering service, prompt and safe delivery. Good value xmas tree. Saw a similar one in the local shopping centre that was twice the price, so all round very pleased with my purchase.
Excellent, fast delivery, would purchase again
Found to be a very good seller, excellent product and very fast delivery
WHAT A GREAT TRADER - A1
A REAL ROLE MODEL FOR OTHER UK TRADERS; GOOD SERVICE; QUALITY & COMMUNICATION.
THANK YOU ONCE AGAIN FOR YOUR EXCELLENT SERVICE.
Lovely product, watertight, lightweight and very, very warm.
My new Muck Boots are fabulous. I had certain reservations about spending nearly £80 on a new pair of wellies but once they arrived I loved them. After a few long dog walks through very muddy fields and a very sand beach I can confirm they are incredibly waterproof, warm and comfortable and look really stylish to boot!
Buying trees with ease!
Not only was it easy to browse your website emails sent after ordering and despatch made it easier to keep track thank you.
On opening the box however, the instructions seem to be fairly basic as I have no idea where what goes!! If there had been illustrations along with the directions wooly have helped, however I will persevere!!
Wellie done
Purchased items through amazon Muck boots size 8 delighted with service and product got free bag as well bonus
Fast efficient service
Ordered Christmas tree and received it very quickly and were extremely happy with it would recommend company
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