Garden XL Reviews 7,609

TrustScore 1.5 out of 5

1.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

I ordered garden loungers on the web site in stock then told they were not! Agreed to wait, when they arrived parts had been thrown in the top of the box and were scratched. Rang garden xl no... See more

Rated 2 out of 5 stars

I placed an order on line on the 19th October - heard nothing and called the customer services where I was totally unsatisified by the response - they need to be able to be in contact with the interne... See more

Rated 1 out of 5 stars

Website shows complete fiction as to stock levels thereby wasting customers' time who purchase and have to be refunded. Advised gardenxl to update the stock on their site but they have made no change... See more

Rated 1 out of 5 stars

Ordered on 25th May and called to confirm delivery date due to poor reviews. Was told 7-10 days. Then told that BBQ was out of stock on 29th May so agreed to a replacement and told that it would arriv... See more

Company details

  1. Garden Center

Information provided by various external sources

We're delighted to offer a huge range of barbecues, garden furniture and wellies. Garden XL's 30,000 square-foot Distribution Centre, we are able to keep most items in stock for speedy delivery.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding excellent service

Unfortunately I couldn't get the website to accept my order, so I telephoned. The person was extremely helpful. I had free next day delivery for my trouble.
They went above and beyond. A service which these days I am not used to receiving - well done!

December 3, 2013
Unprompted review
Advertisement
Rated 3 out of 5 stars

Not too badly damaged!

I was fortunate that my holly trees were not too badly damaged as the carrier didn't come to my front door but dropped the box over a 6' back gate, which is on a different road from my front entrance and was locked. I had instructed trees to be left at my back door (NOT GATE) if I was not in, but I was at home. One branch was damaged but it could have been worse.

Also I was rather surprised that there were no labels on the trees and no care instructions included. (Although there was other advertising material)

However , hopefully all will be well.

December 2, 2013
Unprompted review
Rated 5 out of 5 stars

Bloody Brilliant!!!

1. Excellent customer contact and service.
2. Next day delivery, Spot On.
3. Xmas Tree exactly as shown on website.
4. Excellent Quality.
Love this tree, Lights are so vibrant in colour, size is perfect as we are limited in space in the bungalow, fits in he corner of the hall perfectly.
I'm happy to recommend GardenXL to anyone.
Good luck and prosper.

November 27, 2013
Unprompted review
Rated 5 out of 5 stars

A really good place to shop!!!!

I bought a Christmas tree and I love it as it is very realistic. I always had real trees for Christmas but I decided that it was time to change .I will shop again as it is a very good shop, good realistic pictures which give you a very clear idea of the item you want to buy, easy ordering system, quick despatch and excellent packaging. All in all a really good place to shop.

November 26, 2013
Unprompted review
Advertisement
Rated 5 out of 5 stars

Wow warm wellies

Never thought I would find a wellie to keep my feet warm. But these really do. Ok so they are wide in the foot area and a little heavier, but overall I'm happy with my purchase. They were also delivered within two days. Would defo recomend

November 19, 2013
Unprompted review
Advertisement
Advertisement
Rated 5 out of 5 stars

Bright sparkly Xmas tree

Great ordering service, prompt and safe delivery. Good value xmas tree. Saw a similar one in the local shopping centre that was twice the price, so all round very pleased with my purchase.

November 19, 2013
Unprompted review
Rated 5 out of 5 stars

Lovely product, watertight, lightweight and very, very warm.

My new Muck Boots are fabulous. I had certain reservations about spending nearly £80 on a new pair of wellies but once they arrived I loved them. After a few long dog walks through very muddy fields and a very sand beach I can confirm they are incredibly waterproof, warm and comfortable and look really stylish to boot!

November 18, 2013
Unprompted review
Advertisement
Rated 5 out of 5 stars

Buying trees with ease!

Not only was it easy to browse your website emails sent after ordering and despatch made it easier to keep track thank you.

On opening the box however, the instructions seem to be fairly basic as I have no idea where what goes!! If there had been illustrations along with the directions wooly have helped, however I will persevere!!

November 18, 2013
Unprompted review
Rated 5 out of 5 stars

Wellie done

Purchased items through amazon Muck boots size 8 delighted with service and product got free bag as well bonus

November 18, 2013
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look