I went into the store deliberately, when not a lot of people were in…I have a brain injury and real staff at a sales venue really helps. I buy DVD’s regularly. Particularly queer ones. The staff alway... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Whomever packed my online order, I hope your pillow is always cool, public transport is always on time, or if you drive, you are never in traffic for long... I ordered 4 x digi-pack which had 4 option... See more
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The staff are really amazing people they help u when u need them to look for something that u want or will get . They understand special needs hmv is a great shop to feel relaxed I love it at this... See more
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It is always a first class shopping experience when ordering a cd from HMV online. The cd is very rarely late in arriving following the release date and is always packaged securely. Keep up the grea... See more
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Company details
About hmv (UK)
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
United Kingdom
- www.hmv.com
4.6
Excellent
152K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Range of music and pricing is…
Range of music and pricing is good,delivery is swift.I can nearly always find what I want.
July 3, 2026
Reply from hmv (UK)
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Have found HMV to be reliable in…
Have found HMV to be reliable in supplying and delivering some lesser known titles.
July 6, 2026
Reply from hmv (UK)
Hi graham
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK)
Hi Ethang
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very proficient
After an initial mess up by Royal Mail, my records were delivered only 2 days late. No fault of HMV who were very proficient
Would definitely recommend
July 3, 2026
Reply from hmv (UK)
Hi Mal
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The website was easy to use
The website was easy to use. My order was delivered well packaged and on time
July 6, 2026
Reply from hmv (UK)
Hi Maureen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great packaging for click and collect
Great packaging for click and collect. Positive employees
Great prices 3 for 66
July 3, 2026
Reply from hmv (UK)
Hi Olafur
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK)
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK)
Hello Andy
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Very helpful and extremely friendly and…
Very helpful and extremely friendly and helped me with ordering what I couldn't get in the store she was able to order online for me I got the order a few days later
July 6, 2026
Reply from hmv (UK)
Hi Mrs Millar
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK)
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Arrived in perfect condition and very…
Arrived in perfect condition and very quick delivery...All excellent
July 3, 2026
Reply from hmv (UK)
Hi Mr.Lorne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK)
Hello Andy
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great prices and quick delivery.
July 3, 2026
Reply from hmv (UK)
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy to order via the website and…
Easy to order via the website and delivered well packaged and within the timeframes.
June 30, 2026
Reply from hmv (UK)
Hi Jayne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK)
Hi R.
Thanks so much for leaving us a 5-star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good service & product…
It's been delivered on time in good condition, no flaws with the Vinyl record product, good service.
July 3, 2026
Reply from hmv (UK)
Hi Stuart
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
The items came promptly and the three…
The items came promptly and the three records were £66 including carriage which was an OK price.
July 3, 2026
Reply from hmv (UK)
Hello Customer
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Luv a movie night
Connie has been very helpful quite a few time's now I luv vampire and horror movies 🎬 Connie tells me what's out or coming out also l really wanted to see the movie Bullitt with Steve McQueen ordered and received quite quickly I will be in again in the near future happy day's
July 3, 2026
Reply from hmv (UK)
Hello Susan,
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store, and the colleague you mentioned will be delighted to read this too. We’ll pass this on to the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
ITS GAY AND IM GAY SO I LOVE IT
July 3, 2026
Reply from hmv (UK)
Hi Alex
Thanks so much for leaving us a 5-star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy to follow website
Easy to follow website . Good price . Informative information. Delivered when they said they would .
July 6, 2026
Reply from hmv (UK)
Hi Michelle
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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