Hounslow London Borough Council Reviews 120

I got a letter through saying I'd driven down a road I wasn't supposed to - this wasn't clearly signposted and was so obscure that SatNav will take you down there too.
This is a super special road that you can't drive down or else you have to pay a fine, apparently. I expect they're using this sort of scheme to line their pockets.

I rang up to pay the fine. Absolute joke. I could hear circus sounds as I was trying to pay the fine. The person was really unprofessional and told jokes the entire time. At the end of the call when they had my details, they honked their nose and hung up.

Richard Brown is a criminal and Hounslow council has d9ne nothing

We are a small gardening business, we drop off tools and pick up rubbish in our van but Hounslow dont want this. They give on site PCNs, not waiting to see if you are parked or dropping off and obvously give no consession knowing its expensive for a small business to go to court to challenge their decisions. They seem to be very anti small business

Very bad experience, traffic enforcement without any warning after nine years on street giving tickets. Appealed they allowed and others not allowing. Means they themselves don’t know the rules. Same grounds one appeal allowed and other refused. What a shame

Hounslow council are inept…why can I not simply ‘renew’ my residence parking permit from last year? I am being forced to provide all of the same information ( proof of address / proof of ownership / council tax etc etc etc ) it’s extremely tedious and clearly there is no system in place to simply renew. Get a grip Hounslow Council!!!

For two of your workers to come up onto my balcony about 2 weeks ago and start work on a long standing issue with a leak that the lady downstairs was experiencing without any warning at all is a breach of security in my opinion, abit of prior warning would of been appreciated, not being woken on my sofa trying to have a nap, and to hear them working and chatting away it scared the life out of me , I don't lock my balcony door as spiderman is not one of my neighbours so no one can get in and the day this appointment was it was 26 out side so my window was also open, and I live top floor of a masionette so they would of used a set of ladders, shocking beyond words!

If I could give them zero I would like many others! They are a complete failure Hounslow Council! They dont return calls they dont call you back. They expect you to know their policies which they do not follow themselves! They make innocent people look bad pass the buck. They do not support or help you. Worst Council ever! The leader you call he doesn't return calls or emails. The ceo never responds to emails. Hounslow Council is a complete shambles

- Hopelessly corrupt. Staff on the take from The W.E.F. must be booted out and prosecuted.

Received absolutely amazing customer service from Drew today. Very helpful and professional. Thank you Drew.

bad service ever, never witnessed any mediocrity ever . buch of incompetants

Absolutely disgraceful hounslow council they didn’t care about people who struggling to pay council tax they only good at is threatening people to take to court staff are rubbish don't know how to talk to customers properly.

Reason for 1 star

“The council has staff who don’t have a clue about any of there tenants likes to beach data housing officer likes to bend the book”

Note they don’t care about people with mobility issues unless your in a wheelchair

I have been ufortunate enough to deal with Hounslow Business Rate. This is why I am writing this extremely negative review:

1- Their recorded message ( 02085835708) says that if you want to review your online Business Rate account go to Gov UK, I have been trying for 5 years to make our business rate process easier but in vain. The staff in May 2024 that online service for business rate never existed. Why? No one knows and one can answer. Since it’s a council there is no competition so these incompetents who run it will never ever know how bad they are running it without our complaints.

2- responses time is awful. Some of the emails that we sent Hounslow business rate took between six months to 18 months to respond. When they respond, they say
sorry. Apology is accepted if you are stuck intraffic and turned up 15 minutes late on a meeting.

3- no complaint procedures at Hounslow business rate. If you want to complain about (1&2 points above) you send another email which gets answered after a few months or they deny receiving this email or claim to have responded via post.
Why would our respond by post to an email I sent electronically????

Unfortunatel, if you run a businessin in Hounslow, you got no choice but to deal with this useless, inefficient organisation.

I had a job share role at Children services within Social Services (July 2022)
There were staff issues surrounding absenteeism, bullying and harassing, an extremely incompetent Team Manager and reluctance from the Head of Business Support Services to take responsibility for the issues within the team, even with evidence presented. The Head worked from home, only attending office once a month after having been at the Council for many years, she was extremely complacent.
There were far too many Assistant Team Managers and inefficiencies. The team were not managed so there were many issues not addressed which impacted the services to end users. The Managers responsible were not the right people, to say the least, for such a valuable service. Restructure and streamlining to remove the complacent Team Manager and Head of Business Support Services would be the best start. Due to the ongoing staff issues and infighting not being addressed I decided to take another job offer which proved to be the best decision for me.

It's very excellent place for spend weekend and enjoy for cinema in Hounslow it's really enjoyable for me .it's make my day

My experience with Hounslow Council was a masterclass in frustration and disappointment. From convoluted procedures to woeful customer service, every interaction with this local authority left me questioning why I ever chose to reside in this area. If you value your sanity and peace of mind, I would strongly advise looking elsewhere for local governance. Hounslow Council, you have truly outdone yourselves in the art of incompetence.

I need to share this in the interest of general public

Background:

According to the Hounslow Council's website and also confirmed by their staff over the phone at 11 am 16 April 2024, I can dispose household rubbish, using trade waste gate, once a year using a Van through free of Charge if I am a council tax payer, which I am. This is my first time in 20 years that I have disposed waste.

Incident:

(1) But when I reached at Gate No. 3, Spacwaye Recycling Centre, Feltham ( at 10: 15 am, 16/04/2024) the staff charged me £41, and was abusive towards me, when I challenged that I don't have to pay. the person on the reception got aggressive and abusive. He then said " just pay man". I told him not to call me man, he started laughing then he intentionally called me a woman. Then sarcastically asked me "you a woman,". That's when the other staff standing behind receptionist started laughing. The council staff said I am laughable, and stupid and mocked me by using different pronouns of woman and man with an intention to humiliate me. I believe this is violation of my rights under Gender Recognition ACT and also a hate crime. As I am also of Asian origin and ethnic background. They called me names like stupid. Then they gathered at least 4 or 5 people and started shouting at me and telling me to shut up.

(2) when they forced me to pay, staff refused to give me receipt. When I insisted staff gave me a receipt to sign, which had someone else's van number on it , not mine and the amount was half of what I paid. I refused to sign. I brough that fake receipt with me. I believe this is deception and fraud.

This was not just violation of my rights under the Gender Recognition law, harassment, and also deception by fake receipt and fraud but also discrimination against me ( based on gender and/or ethnicity) by making me pay the charges I was not supposed to pay.

3) I called the police and reported the violation of my rights under the Gender Recognition law, harassment, and discrimination, and also deception by fake receipt and fraud, reference No. CAD 2109/16Apr24. The officer who, Shoulder No. 2273WA, attended the seen
I was discriminated against, because of the gender bias, and charged for a service I was entitle to free of charge ( as per Council's own website), forced to pay as a Hounslow Council Resident and tax payer, irrespective of the fact whether me personally have changed gender or not, I was still mocked for my gender, harassed and laughed and discriminated against.

If public Institutions like Hounslow Council are committing these offenses themselves, how can they protect the citizens and residents from it?

I think this story needs to be shared for awareness and in the interest of public and specially to protect people who change their gender.

I WILL NEVER VOTE for this poor service council!!! Using PCN to fund they budget !!!! And when this council send you a letter they don't even bother to check with DVLA where your car is registered so they can take more money from you !!! Scammers!!!

Not worth even 0 stars.

As much help as a Chocolate Teapot 🫖 & that's being kind.

Care in the community staff who are hopeless!!!!!