Updating my review: Ale resolved the issue by setting up a new account and providing clear steps to move forward and improve security. The initial support experience was accusatory and di... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am overall quite pleased with the service - It is a very nice layout and User Friendly. I was with Nord through a 3rd party (Yahoo) who decided to cancel their service. I had been with Nord for over... See more
It is an excellent VPN. The only issue I have is the kill switch is a separate and and only works on occasion. Should be all in one app and always work. The renewal process is also expensive, over $10... See more
I've used it vanish for a few years now, and have always has great service and product. My only grip is renewal time, where I have to negotiate a better and cheaper deal. Why they can't offer a cheap... See more
Company details
- #12 of 15 best companies in VPN Service
- #37 of 52 best companies in Internet Service Provider
Information provided by various external sources
IPVanish is the only true Top Tier VPN service in the world. This means we deliver the best VPN speeds, the most secure connections and the most competitive pricing anywhere. Our network spans 40,000+ IPs on 1,400+ servers in 75+ locations, giving users the ability to surf anonymously and access blocked websites from every corner of the globe.
IPVanish is your simple solution for online privacy.
Written by the company
- Surf the web without a trace.
- It takes more than a private internet browser to go incognito. IPVanish makes your real IP address disappear at the touch of a button, so that your online activity can’t be tracked.
- Secure any internet connection.
- IPVanish protects you from privacy invasions, no matter where you are. With over 1,300 servers in 75+ cities around the world, you'll always have access to a high-speed, encrypted connection.
Contact info
700 S Flower St., Suite 1500, 90017, Los Angeles, United States
- 18005915241
- support@ipvanish.com
- www.ipvanish.com
4.1
Great
10K reviews
Asks customers to review
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Refused Issued
We found out that an account had been created over a year ago with our email address. Neither my wife or I had any knowledge of doing this so when a charge showed up on our bank statement we reached out to customer service. After explaining what had happened and talking to several people, a refund was issued to our bank account.
April 8, 2026
Unprompted review
Reply from IPVanish
Hello,
Thank you for bringing this to our attention. We sincerely apologize for the frustration and confusion regarding your subscription terms and the charges to your account. This is certainly not the experience we want for our users.
We would like to investigate exactly what happened with your billing cycle and the information provided by our support team to ensure this is resolved correctly. Please reach out to us directly at management@ipvanish.com so we can prioritize your request and further assist you.
We value your feedback and hope to make this right.
Strong VPN
IPVanish has always been good. With each update and newer version of the app, it keeps getting better. The service support is great a well.
April 2, 2026
Unprompted review
Unwanted auto-renewal, refund refused
I was charged €89.99 for an automatic renewal of a subscription from 2020 that I was no longer using and wasn’t even aware was still active.
I cancelled immediately and did not use the service, but my initial refund request was refused.
After further escalation and contacting their management team, I finally received a full refund.
While I appreciate the resolution, it required multiple steps and persistence.
April 2, 2026
Unprompted review
Reply from IPVanish
Thank you for bringing this to our attention. We sincerely apologize for the frustration caused by this automatic renewal and the subsequent difficulty you've experienced with your refund request. We understand how disappointing it is to be charged for a service you no longer intended to use.
We would like to look into your account details and see how we can make this right. Please contact our leadership team directly at management@ipvanish.com from the email address associated with your account. We will prioritize your request and work toward a resolution.
I had IVPVanish for several years
I had IVPVanish for several years. I've found AVG is much better. I tried to cancel my IVPVanish subscription by email. They told me I have to go through the app or website. When I did they told me since I pay yearly, I would have to wait until my renewal comes up. I forgot when my renewal came up. So again o tried to cancel. They could not refund my payment. They offered a discount to stay pr I can cancel and not receive a refund. I chose to cancel anyways. Then they charged me twice. On 2/23/26 charged $109.74, on 3/5/26 charged $98.76. I emailed about double charges on 3/22/26. It is now 4/2/26 still no response and not resolve. I do not recommend IVPVanish ther are much better IVP services.
March 22, 2026
Unprompted review
Reply from IPVanish
Hello,
Thank you for bringing this to our attention. We take reports of double charges very seriously and want to rectify this immediately. To ensure your case is handled with the highest priority, please forward your details directly to our leadership team at management@ipvanish.com.
We look forward to hearing from you.
Not my first time with you and I feel…
Not my first time with you and I feel confident that you will give me the same service as you did before
March 18, 2026
Customer service/ refund
I have cancelled subscription, emailed them several times asking them not to take a payment. They took payment of £95 which I emailed them again asking them why they have took payment when I’ve asked them not to. They emailed me back to say they are looking into it. I rang my bank to ask for a refund. They sent me a refund to which IPVanish took it straight back out of my bank again. I would not recommend this company. Their customer service is extremely appalling. Not helpful at all. I’m out of pocket of £95 for a product I do not want or use
April 2, 2026
Unprompted review
Reply from IPVanish
Thank you for sharing your feedback, and please accept our sincere apologies for the frustration and financial inconvenience this has caused. This is certainly not the experience we want for our users.
Our management team has been notified of your situation, and we have just sent a follow-up email to you to ensure this is resolved immediately.
Avoid This Company
I have used IP Vanish for a couple of years and to be completely fair, I should start by saying that from a technical perspective, the service I have received has been good. Sadly, the same cannot be said for the customer service…
I signed up for the service around two years ago and paid up front for two years. When you join, it seems that flag on your account is automatically set to auto renew at the end of the pre-paid period at a price to be determined at the time. I did not want this so having signed up, I immediately switched off the auto renewal on my account.
Fast forward two years and bang £95.99 has been taken from my bank by IP Vanish. Surprised at this, I logged on the my account which still CLEARLY shows my account auto renew set to off. It seems that this is irrelevant – they simply take money from your bank account regardless of this.
I immediately wrote to customer services at IP Vanish to query the point. Their response? Absolutely nothing – they simply ignore you.
Based on my experience – my advice is to avoid this company.
March 21, 2026
Unprompted review
Reply from IPVanish
Thank you for bringing this to our attention. First, we are pleased to hear that you’ve found our technical service reliable over the past two years, but we are sincerely sorry for the frustration caused by this billing discrepancy and the lack of response from our support team.
What you’ve described regarding the auto-renewal status does not align with our intended customer experience. We want to investigate why your account was charged despite the setting being turned off and ensure this is rectified immediately.
Please contact us directly at management@ipvanish.com. By reaching out to this address, your case will be prioritized by our team so we can provide a swift resolution regarding your refund and account status.
We value your long-term loyalty and hope to regain your trust.
Quality Vpn IP Vanish.
Have been using IPvanish now for 7 years without any problems with this quality VPN. I personally would recommend . Well done IPVANISH.
March 30, 2026
Unprompted review
I love the app shortcuts you have now
I love the app shortcuts you have now. That way I can be sure that my VPN is on when using certain apps. Quick and easy to use.
March 26, 2026
Great vpn at the right price
March 19, 2026
It is an excellent VPN (But!)
It is an excellent VPN. The only issue I have is the kill switch is a separate and and only works on occasion. Should be all in one app and always work. The renewal process is also expensive, over $100 for one year and only offer a discount when you start to cancel.
March 25, 2026
brilliant bit of kit keeps everything…
brilliant bit of kit keeps everything safe from hackers
March 25, 2026
Support has been non exisentent.
Support has been non exisentent I've opened multiple tickets. No response.
My account was "suspended" for failure of payment yet payment successfully taken. IPvanish doesnt work on my desktop, i've attemped to reinstall it. Still doesnt work.
Support don't help.
Prices are too high, go with nordvpn
March 26, 2026
Unprompted review
Reply from IPVanish
Thank you for sharing your feedback. We are truly sorry to hear about the frustration you’ve experienced with our support response times and the technical issues regarding your account status and desktop application. This is certainly not the level of service we strive to provide.
We would like to investigate your billing discrepancy and technical setup immediately. Please reach out to us directly at management@ipvanish.com from the email address associated with your account. We will prioritize your case to ensure these matters are resolved as quickly as possible.
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