Updating my review: Ale resolved the issue by setting up a new account and providing clear steps to move forward and improve security. The initial support experience was accusatory and di... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am overall quite pleased with the service - It is a very nice layout and User Friendly. I was with Nord through a 3rd party (Yahoo) who decided to cancel their service. I had been with Nord for over... See more
It is an excellent VPN. The only issue I have is the kill switch is a separate and and only works on occasion. Should be all in one app and always work. The renewal process is also expensive, over $10... See more
I've used it vanish for a few years now, and have always has great service and product. My only grip is renewal time, where I have to negotiate a better and cheaper deal. Why they can't offer a cheap... See more
Company details
- #11 of 15 best companies in VPN Service
- #37 of 52 best companies in Internet Service Provider
Information provided by various external sources
IPVanish is the only true Top Tier VPN service in the world. This means we deliver the best VPN speeds, the most secure connections and the most competitive pricing anywhere. Our network spans 40,000+ IPs on 1,400+ servers in 75+ locations, giving users the ability to surf anonymously and access blocked websites from every corner of the globe.
IPVanish is your simple solution for online privacy.
Written by the company
- Surf the web without a trace.
- It takes more than a private internet browser to go incognito. IPVanish makes your real IP address disappear at the touch of a button, so that your online activity can’t be tracked.
- Secure any internet connection.
- IPVanish protects you from privacy invasions, no matter where you are. With over 1,300 servers in 75+ cities around the world, you'll always have access to a high-speed, encrypted connection.
Contact info
700 S Flower St., Suite 1500, 90017, Los Angeles, United States
- 18005915241
- support@ipvanish.com
- www.ipvanish.com
4.1
Great
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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brilliant bit of kit keeps everything…
brilliant bit of kit keeps everything safe from hackers
March 25, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Support has been non exisentent.
Support has been non exisentent I've opened multiple tickets. No response.
My account was "suspended" for failure of payment yet payment successfully taken. IPvanish doesnt work on my desktop, i've attemped to reinstall it. Still doesnt work.
Support don't help.
Prices are too high, go with nordvpn
March 26, 2026
Unprompted review
Reply from IPVanish
Thank you for sharing your feedback. We are truly sorry to hear about the frustration you’ve experienced with our support response times and the technical issues regarding your account status and desktop application. This is certainly not the level of service we strive to provide.
We would like to investigate your billing discrepancy and technical setup immediately. Please reach out to us directly at management@ipvanish.com from the email address associated with your account. We will prioritize your case to ensure these matters are resolved as quickly as possible.
Cannot get help to fix the issue I'm having with ipvanish. I can't sign in to my account, when I tried it says the password is incorrect so I tried changing the password and now I'm blocked from doing
I've been trying to change my password because I was asked to log in but it says it's not correct. I tried changing the password then it sent me to the page but it's blocked. Please help me rectify this situation. Courtney Mcintosh.
February 14, 2026
Reply from IPVanish
Hello,
Thank you for bringing this to our attention. We sincerely apologize for the frustration caused by the account lockout and the difficulties you've encountered while trying to reset your password. We understand how important it is to have seamless access to your privacy tools.
To ensure this is resolved immediately, please contact our leadership team directly at management@ipvanish.com. We will prioritize your request and work with you one-on-one to restore your account access.
We look forward to getting this fixed for you.
I am very satisfied with the app
I am very satisfied with the app. It operates reliably, is reasonably priced, and fully meets my needs
March 25, 2025
Unprompted review
Great service
March 17, 2026
IP Vanish was very easy to download
IP Vanish was very easy to download. I'm able to protect my PC and televisions all in one application. The service team is quick to respond to questions/assistance.
March 19, 2026
I've used it vanish for a few years…
I've used it vanish for a few years now, and have always has great service and product.
My only grip is renewal time, where I have to negotiate a better and cheaper deal. Why they can't offer a cheaper deal is beyond me!
March 13, 2026
Unprompted review
I've been using this for years
I've been using this for years, and it has worked great! They also give me a good deal, and great service.
March 18, 2026
Works useful
March 18, 2026
The process was easy to install
The process was easy to install, works great, great customer service
March 20, 2026
I have used other VPNs in the past but…
I have used other VPNs in the past but best yet is IPVANISH. I like the fact being able to change protocols and destinations. I find certain internet providers will catch on then blacklist ip addresses then I just change the protocols or go to another location which changes the ip address. Great feature.
March 20, 2026
Unprompted review
Very effective VPN
Very effective VPN, impressive features and excellent value for money.
March 18, 2026
Great job …..
March 18, 2026
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