Updating my review: Ale resolved the issue by setting up a new account and providing clear steps to move forward and improve security. The initial support experience was accusatory and di... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am overall quite pleased with the service - It is a very nice layout and User Friendly. I was with Nord through a 3rd party (Yahoo) who decided to cancel their service. I had been with Nord for over... See more
It is an excellent VPN. The only issue I have is the kill switch is a separate and and only works on occasion. Should be all in one app and always work. The renewal process is also expensive, over $10... See more
I've used it vanish for a few years now, and have always has great service and product. My only grip is renewal time, where I have to negotiate a better and cheaper deal. Why they can't offer a cheap... See more
Company details
- #12 of 15 best companies in VPN Service
- #37 of 52 best companies in Internet Service Provider
Information provided by various external sources
IPVanish is the only true Top Tier VPN service in the world. This means we deliver the best VPN speeds, the most secure connections and the most competitive pricing anywhere. Our network spans 40,000+ IPs on 1,400+ servers in 75+ locations, giving users the ability to surf anonymously and access blocked websites from every corner of the globe.
IPVanish is your simple solution for online privacy.
Written by the company
- Surf the web without a trace.
- It takes more than a private internet browser to go incognito. IPVanish makes your real IP address disappear at the touch of a button, so that your online activity can’t be tracked.
- Secure any internet connection.
- IPVanish protects you from privacy invasions, no matter where you are. With over 1,300 servers in 75+ cities around the world, you'll always have access to a high-speed, encrypted connection.
Contact info
700 S Flower St., Suite 1500, 90017, Los Angeles, United States
- 18005915241
- support@ipvanish.com
- www.ipvanish.com
4.1
Great
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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No problem for renewal.
March 11, 2026
Contacted via chat
Contacted via chat with a question. Received an answer with in minutes
March 11, 2026
Works well everything is working as it…
Works well everything is working as it should no problems
March 11, 2026
My experience great
My experience with great it was so easy to set up and I had a great deal with the price that I was unable to refuse
March 11, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Beware of auto-renewal
I haven’t used IPVanish for a long time. My subscription was auto-renewed without receiving the reminder email that their FAQ says should be sent. After contacting support, a refund was promised, but a discounted new annual plan was applied to my account without my consent, even though I had clearly stated I wasn’t interested. The issue was only resolved after multiple messages.
March 10, 2026
Unprompted review
Reply from IPVanish
Thank you for sharing your experience. We are truly sorry for the frustration caused by the renewal process and the subsequent confusion regarding your refund and account plan. This certainly does not reflect the seamless experience we strive to provide our customers.
While we are happy to hear the issue has been resolved, we would like to look into the breakdown in communication regarding your reminder email and the unauthorized plan change to ensure this doesn't happen again.
Please reach out to us at management@ipvanish.com so we can prioritize a review of your case and ensure everything is right with your account.
Most reliable vpn ever
Most reliable vpn ever - started using over 9 years ago to date. Strongly recommended to all.
March 10, 2026
Does the job
Excellent. Works great I find it very useful. And easy to set up.
I can be anywhere in the world.
It's handy to Access UK TV stations from Ireland which are Geo blocked It works for me. And at a reasonable price point.
December 11, 2025
So far great product
So far, I have no complaints with IPVanish. The first one I had was my fault and customer service responded to me immediately I have no complaints great product.
March 5, 2026
Unprompted review
I called to cancel my service
I called to cancel my service, due to not using it, THAT being because if ignorance to the program. I was not "schooled" on the benefits of the program when I signed up several years ago, therefore never made good use of what I was paying for. Luis M. however, took time with me to explain the program and actually saved your company an account. He is a very patient, kind young man, very knowledgeable of his job and the program's benefits. I would like to commend him for an excellent job, and hope he receives due recognition.
March 9, 2026
Unprompted review
3rd yers with them everything OK
March 5, 2026
Basically your service is the best
Basically your service is the best! No hassles or worries!
March 5, 2026
I've had this for years.It works very…
I've had this for years.It works very well has a lot of different servers.I'm very happy with it
March 5, 2026
I did think ipvanish worked really well…but beware
I did think ipvanish worked really well I did actually like it very much. But I had a problem when I came to cancel my subscription. I don't like dealing with company that make it very difficult to end a subscription and decide to trap people when they want to cancel.
March 3, 2026
Unprompted review
Reply from IPVanish
Hello, thank you for sharing your feedback. We are genuinely sorry to hear that your experience with our cancellation process left you feeling frustrated.
It is never our intention to make ending a subscription difficult or to make our customers feel trapped. We aim for transparency and ease of use throughout the entire customer journey, including when you decide to leave us.
We would like the opportunity to look into your account and ensure this is resolved for you immediately. Please reach out to us at management@ipvanish.com so we can prioritize your request and provide further assistance.
Didn't work with firestick I have
I've heard it's a good vpn. I don't know that for a fact because it didn't work with the firestick that I have. I cancelled my monthly subscription.
March 4, 2026
Reply from IPVanish
Thank you for sharing your feedback. We’re sorry to hear that you experienced difficulties getting IPVanish to work with your Firestick and that it led you to cancel your subscription.
While our service is compatible with most 2nd generation and newer Fire TV devices, technical hurdles can sometimes arise. We would love the opportunity to investigate this for you and ensure you are properly taken care of regarding your recent monthly plan.
Please contact our team directly at management@ipvanish.com. We will prioritize your request to see how we can best assist you.
Than you providing competitive pricing…
Than you providing competitive pricing for loyal customers
March 4, 2026
It was easy to install
It was easy to install, signup. Don’t know enough about it yet to say much more than this.
March 5, 2026
IPVanish is a very good program to have…
IPVanish is a very good program to have if you stream a lot. Happy I was introduced to the app. Thank you
March 4, 2026
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