Dear all, The tracking of the delivery didn't work, so I was unable to see the hour of the delivery, it's still signed as undelivered. The language of the note consists of Š,Č, Ž, and instead of pri... See more
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Review summary
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Reviews shaping this summary
I've used Jolly Florist's services twice, well, actually three times. The second order was for a bouquet of flowers to be delivered on Valentine's Day. Due to a technical issue, the bouquet wasn't del... See more
Company replied
My order arrived in exact time. The only, simple, problem I had was that sending to Jolly Florist a request of delivery proof I didn’t get any reply. Apart from this little problem everything was fine... See more
Company replied
Flowers looked just like in the photo and delivery was on time. The only thing I can fault is the tracking. It showed order received and then stopped. Was stressed that it's a scam. Nobody replied to... See more
Company replied
Company details
Written by the company
At Jollyflorist, we're proud to have been connecting customers with the world's best florists for more than 12 years. Headquartered in London, Jollyflorist has over 200,000 partners throughout the worldwide.. This extensive network, coupled with our commitment to exceptional customer service, means that when you send flowers from Jollyflorist, you can be confident that you're sending the best.
Contact info
London, United Kingdom
- info@jollyflorist.com
- www.jollyflorist.com
3.4
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Tracking and language
Dear all,
The tracking of the delivery didn't work, so I was unable to see the hour of the delivery, it's still signed as undelivered.
The language of the note consists of Š,Č, Ž, and instead of printing it, it camo out as sign of ?!
August 1, 2026
Reply from Jollyflorist
Hello,
Thank you for letting us know about this. Your feedback helps us do better. We look into this issue and hope to resolve it promptly and accurately.
Regards
Jollyflorist
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Undelivered Flowers
I placed my order, which was to my sister who has had open heart surgery in the UK, from Australia. Only to be advised that there was no place for them to park which is untrue. I am now trying to get a refund and have had little communication from them. If you are ordering overseas be cautious as their communication and customer service is unreliable. At present I have paid for flowers that have not been received and have not heard back from them regarding a refund, at all time which is highly stressful for our family.
August 1, 2026
Reply from Jollyflorist
Hello,
Thank you for posting a review. We’re sorry to hear that your experience was substandard. We want to discuss your feedback with you and investigate it further.
Best regards
Jollyflorist
Reply from Jollyflorist
Hello,
Thank you for posting a review. We’re sorry to hear that your experience was substandard. We want to discuss your feedback with you and investigate it further.
Best regards
Jollyflorist
Thankful and grateful.
Thankful and grateful.
It was highly appreciated the flowers was nicely arranged.
Keep up the good work.
August 1, 2026
Reply from Jollyflorist
Hello,
It’s always amazing to hear that we’ve succeeded in providing our customers with the best possible experience. Thank you for the opportunity to serve you.
Best regards
Jollyflorist
The bear is out of shape and so small…
The bear is out of shape and so small ;( but the flowers is nice
August 1, 2026
Reply from Jollyflorist
Hello,
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.
Best regards
Jollyflorist
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Everything went well the flowers was…
Everything went well the flowers was delivered as promised. My Cousin was very pleased
August 1, 2026
Reply from Jollyflorist
Hello,
Thank you for the fantastic review. We are grateful for your kind words and are pleased that our service has exceeded your expectations. Thank you for choosing us.
Best regards
Jollyflorist
They don’t deliver on time
They don’t deliver on time. It was for a funeral, and they delivered the day after.
Also, the bouquet that was sent was NOTHING compared to what the photo was online. It was an embarrassment. I paid so much money for those flowers. And then they send a bouquet with 3 roses and some greens and some white other flowers. Also, I sent over 4 emails to the company and they never got back to me. Also, my sympathy message was half printed only. They cut off my message at the bottom. It didn’t even show my name as a signature. I’m beyond confused about this company’s service. I have all photos to prove everything.
It was such a horrible experience on all levels. Never ever again. I already disputed the charge with my credit card company.
July 30, 2026
Reply from Jollyflorist
Hello,
Thank you for posting a review. We’re sorry to hear that your experience was substandard. We want to discuss your feedback with you and investigate it further.
Best regards
Jollyflorist
Undelivered Funeral Arrangement
Undelivered Funeral Arrangement
June 12th 2026
I ordered an international funeral floral arrangement from Jolly Floral International with clear delivery instructions, including the funeral home’s full address, phone number, and the exact local delivery deadline in Geneva before the funeral service.Jolly Floral confirmed my order by email and provided a tracking number, giving me every reason to believe the arrangement would be delivered.
Unfortunately, the flowers were never delivered. I confirmed this directly with family members who attended the funeral service.
Despite failing to provide the service I paid for
the amount of $ 192.06 JollyFloral charged my credit card. I have disputed the charge and am awaiting a refund.
A missed funeral delivery is more than an inconvenience—it causes unnecessary distress during an already difficult time. I am sharing this experience to warn others to exercise caution before placing an order with this company.
June 12, 2026
Unprompted review
Reply from Jollyflorist
Hello,
Thank you for posting a review. We’re sorry to hear that your experience was substandard. We want to discuss your feedback with you and investigate it further.
Best regards
Jollyflorist
Communication after placing an order is…
Communication after placing an order is unclear. It is not possible to track the order or find out when the bouquet was delivered.
We haven’t had any problems up to the point of placing the order, and the delivery has probably always gone smoothly.
July 3, 2026
Reply from Jollyflorist
Hello,
Thank you so much for this review. We apologise for the delivery notification not being sent to you on time.
We will look into the issue immediately. Thank you for your custom with Jollyflorist.
Regards
Jollyflorist
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I don’t know what funeral flowers were…
I don’t know what funeral flowers were like as we were not in South Africa
July 3, 2026
Reply from Jollyflorist
Hello,
Thank you so much for taking the time to leave us a review.Thank you for using our service.
Best regards
Jollyflorist
My order was delivered on time
My order was delivered on time, to the right person, and at the correct address.
It was a great experience for me, and Jolly Florist will be my preference if I want to send flowers to the friends.
Thank you for the good experience
July 4, 2026
Reply from Jollyflorist
Hello,
It’s always amazing to hear that we’ve succeeded in providing our customers with the best possible experience. Thank you for the opportunity to serve you.
Best regards
Jollyflorist
The flowers were beautiful and…
The flowers were beautiful and delivered on time I will definitely use them again
July 3, 2026
Reply from Jollyflorist
Hello,
Thank you for the fantastic review. We are grateful for your kind words and are pleased that our service has exceeded your expectations. Thank you for choosing us.
Best regards
Jollyflorist
Reply from Jollyflorist
Hello,
Thank you for sharing a review of your recent experience. Our team here at Jollyflorist is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll revisit us soon.
Best regards
Jollyflorist
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Beautiful flowers delivered on time…
Beautiful flowers delivered on time despite a remote location. Very impressive!
July 3, 2026
Reply from Jollyflorist
Hello,
Thank you for posting your positive review. At Jollyflorist, we value your time and always strive to provide fast and efficient service. We are so pleased to hear our service was provided promptly.
We look forward to welcoming you back soon.
Best regards
Jollyflorist
Fantastic
Outstanding service and completely impressed customer on both sides of the globe. Thankyou very much.💯🥰
July 2, 2026
Reply from Jollyflorist
Hello,
It’s always amazing to hear that we’ve succeeded in providing our customers with the best possible experience. Thank you for the opportunity to serve you.
Best regards
Jollyflorist
Great web site and so so Easy easy to navigate 😊
Great web site and so easy to navigate 😊
July 1, 2026
Reply from Jollyflorist
Hello,
It’s always amazing to hear that we’ve succeeded in providing our customers with the best possible experience. Thank you for the opportunity to serve you.
Best regards
Jollyflorist
Reply from Jollyflorist
Hello,
Thank you for posting a review. We’re sorry to hear that your experience was substandard. We want to discuss your feedback with you and investigate it further.
Best regards
Jollyflorist
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Reply from Jollyflorist
Hello,
Thank you for posting a review. We’re sorry to hear that your experience was substandard. We want to discuss your feedback with you and investigate it further.
Best regards
Jollyflorist
No confirmation, and no communication
I have ordered some flowers to be delivered on the same day two days ago.
The payment was correctly performed, but I received no confirmation of the order, the shipping or the delivery.
I tried to contact their customer service through their website but I never received a response.
If anyone from jollyflorist reads these contact me please.
June 25, 2026
Unprompted review
Reply from Jollyflorist
Hello,
Thank you so much for this review. We apologise for the delivery notification not being sent to you on time.
We will look into the issue immediately. Thank you for your custom with Jollyflorist.We asked Netherlands office for detailed delivery information and will let you know as soon as possible.
Regards
Jollyflorist
Reply from Jollyflorist
Hello,
It’s always amazing to hear that we’ve succeeded in providing our customers with the best possible experience. Thank you for the opportunity to serve you.
Best regards
Jollyflorist
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