Dear all, The tracking of the delivery didn't work, so I was unable to see the hour of the delivery, it's still signed as undelivered. The language of the note consists of Š,Č, Ž, and instead of pri... See more
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Review summary
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Reviews shaping this summary
I've used Jolly Florist's services twice, well, actually three times. The second order was for a bouquet of flowers to be delivered on Valentine's Day. Due to a technical issue, the bouquet wasn't del... See more
Company replied
My order arrived in exact time. The only, simple, problem I had was that sending to Jolly Florist a request of delivery proof I didn’t get any reply. Apart from this little problem everything was fine... See more
Company replied
Flowers looked just like in the photo and delivery was on time. The only thing I can fault is the tracking. It showed order received and then stopped. Was stressed that it's a scam. Nobody replied to... See more
Company replied
Company details
Written by the company
At Jollyflorist, we're proud to have been connecting customers with the world's best florists for more than 12 years. Headquartered in London, Jollyflorist has over 200,000 partners throughout the worldwide.. This extensive network, coupled with our commitment to exceptional customer service, means that when you send flowers from Jollyflorist, you can be confident that you're sending the best.
Contact info
London, United Kingdom
- info@jollyflorist.com
- www.jollyflorist.com
3.4
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Order not delivered, no response from company EDITED
Requested delivery on a specific day. Flowers were never delivered. Company will not respond to inquiries. Will not use again, and cannot recommend.
EDIT: Rating revised since I just received confirmation from the recipient that the flowers were delivered. This in spite of the fact that days later the Jollyflorist website still says they have not been delivered yet, causing a lot of unnecessary stress. The notification system needs work.
June 19, 2026
Unprompted review
Reply from Jollyflorist
Hello,
Thank you so much for this review. We apologise for the delivery notification not being sent to you on time.
We will look into the issue immediately.
Regards
Jollyflorist
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The recipient loved them, but the next order never delivered
The recipient loved them! Job done
But my next order was never delivered!!!
Order number:
260612633175503
Please fix that!!
June 4, 2026
Reply from Jollyflorist
Hello,
Thank you for posting a review. We’re sorry to hear that your experience was substandard. We want to discuss your feedback with you and investigate it further.
Best regards
Jollyflorist
Reply from Jollyflorist
Hello,
It’s always amazing to hear that we’ve succeeded in providing our customers with the best possible experience. Thank you for the opportunity to serve you.
Best regards
Jollyflorist
THIS COMPANY IS A SCAM
I ordered a bouquet to be delivered to friends in Milano. It was a thank you bouquet. I had specified a delivery date. The date has come and gone. Have sent multiple requests for clarity - where are the flowers? Will they be delivered? NO RESPONSE AT ALL. Two of their email addresses are not functioning. Their service is substandard and they have no concept of client relations. I have requested my money back as they have not fulfilled their side of the agreement. NO RESPONSE AT ALL. It seems they take your money and they do not deliver the required goods. That means this is a SCAM website. DO NOT USE IT!
IN RESPONSE TO THE MESSAGE BELOW:
PLS NOTE THAT WHEN YOU SEND A THANK YOU BOUQUET YOU DO NOT EXPECT ANY RESPONSE BACK. I WAS TRACKING MY ORDER VIA YOUR UTTERLY USELESS WEBSITE. WHICH DOES NOT HAVE ANY WAY TO CONTACT YOU AS BOTH YOUR EMAILS LISTED DO NOT WORK AT ALL. FYI PLS GO AND CHECK MY ORDER ON YOUR WEBSITE. DOES IT SAY THE FLOWERS WERE DELIVERED???? NO IT DOES NOT. IS THERE ANY WAY FOR ME TO CONTACT YOU TO QUERY THE ORDER? AM I SUPPOSED TO CALL MY FRIENDS TO ENQUIRE IF THEY HAVE RECEIVED THEIR FLOWERS????? PLS CLARIFY WHY YOUR WEBSITE IS NOT FUNCTIONING. PLS CLARIFY WHY I CANNOT BE IN TOUCH WITH YOUR OFFICES USING THE TWO EMAILS LISTED. PLS CLARIFY WHY YOUR ONLINE CHAT IS NEVER, EVER WORKING. AND PLS CLARIFY AT WHAT TIME WERE THE FLOWERS DELIVERED. AND ONCE AGAIN MAY I COMMEND YOU ON YOUR TERRIFIC CUSTOMER SERVICE AND THE WAY YOU DEAL WITH CLIENTS WHO HAVE EVERY REASON TO BE IRATE. YOUR SERVICE SPEAKS FOR ITSELF - AS DOES YOUR RESPONSE. IT IS ALSO TO BE NOTED THAT THE ONLY TIME I HAVE RECEIVED ANY RESPONSE FROM YOUR COMPANY WAS WHEN I COMPLAINED ABOUT YOUR COMPANY IN A PUBLIC FORUM. CLEARLY TRYING TO REACH YOU ANY OTHER WAY IS FUTILE.
P.S. A 1 Star review is the lowest I can give you. 5 stars is the highest. if I could have given you below 1, I certainly would have done so.
June 9, 2026
Unprompted review
Reply from Jollyflorist
HELLO FARINA MELWANI,
YOUR ORDER TO SONIA WESTMAN IN ITALY MILAN,DELIVERED SUCCESSFULLY ON THE 10TH JUNE..
OUR ITALY AGENT FAXIFLORA COMPLETED DELIVERY SUCCESSFULLY.
WE ARE NOT A SCAM COMPANY WHAT A SHAME YOUR FRIEND DID NOT INFORM YOU ABOUT RECEIVING FLOWERS ON TIME.
IF WE WERE A SCAM COMPANY,HOW DID YOU MANAGE TO GIVE US A 1 STAR REVIEW.WE HAVE THOUSANDS OF CUSTOMERS USING US FROM AROUND THE WORLD.WE RECOMMEND YOU TO DO NOT USE US AGAIN,IF YOU THINK WE ARE SCAM.
FLOWERS DELIVERED SUCCESSFULLY!!!!!!!
Lovely fresh flowers delivered in time…
Lovely fresh flowers delivered in time to my recipient.
June 5, 2026
Reply from Jollyflorist
Hello,
It’s always amazing to hear that we’ve succeeded in providing our customers with the best possible experience. Thank you for the opportunity to serve you.
Best regards
Jollyflorist
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Poor customer service and communication
Communication was poor and I still have not been contacted as to the whereabouts of my package. The receiver says they still haven’t received it although it is saying delivered and my emails have not been responded to.
June 4, 2026
Reply from Jollyflorist
Hello,
Thank you for posting a review. We’re sorry to hear that your experience was substandard. We want to discuss your feedback with you and investigate it further.
Best regards
Jollyflorist
I’ve been ordering flowers for my UK…
I’ve been ordering flowers for my UK family from you for a while and I’m never dissapointed. They came on time. They are so beautiful and my Sister loved them. Presentation was amazing. Thank you
June 3, 2026
Reply from Jollyflorist
Hello,
It’s always amazing to hear that we’ve succeeded in providing our customers with the best possible experience. Thank you for the opportunity to serve you.
Best regards
Jollyflorist
The order was not delivered
The order was not delivered. I received no response to the complaint.
June 4, 2026
Unprompted review
Reply from Jollyflorist
Hello,
Thank you for posting a review. We’re sorry to hear that your experience was substandard. We want to discuss your feedback with you and investigate it further.
Best regards
Jollyflorist
many time I purchase from your side
many time I purchase from your side , but delivery time is problem also I could not reach anyone .Just feed back , please add to contact number on web site , e mail is not enough .
Thanks
June 4, 2026
Reply from Jollyflorist
Hello,
Thank you for posting a review. We’re sorry to hear that your experience was substandard. We want to discuss your feedback with you and investigate it further.
Best regards
Jollyflorist
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Excellent choice
Excellent choice, on line instructions easy to follow. Feed back and tracking prompt and clear. Have used for international delivery before, very successful and recipient impressed.
June 4, 2026
Reply from Jollyflorist
Hello,
It’s always amazing to hear that we’ve succeeded in providing our customers with the best possible experience. Thank you for the opportunity to serve you.
Best regards
Jollyflorist
Reply from Jollyflorist
Hello,
Thank you for the fantastic review. We are grateful for your kind words and are pleased that our service has exceeded your expectations. Thank you for choosing us.
Best regards
Jollyflorist
Many thanks..
It was beautiful for the family... thank you so much for the quality and the efficiency.
June 4, 2026
Reply from Jollyflorist
Hello,
Thank you for the fantastic review. We are grateful for your kind words and are pleased that our service has exceeded your expectations. Thank you for choosing us.
Best regards
Jollyflorist
I have used this company numerous times…
I have used this company numerous times to send flowers to my mother.Always on time and nice arrangements
June 2, 2026
Reply from Jollyflorist
Hello,
It’s always amazing to hear that we’ve succeeded in providing our customers with the best possible experience. Thank you for the opportunity to serve you.
Best regards
Jollyflorist
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I already sent a complaint note
I already sent a complaint note, not prepared to go through it again
June 4, 2026
Reply from Jollyflorist
Hello,
Thank you for posting a review. We’re sorry to hear that your experience was substandard. We want to discuss your feedback with you and investigate it further.
Best regards
Jollyflorist
Reply from Jollyflorist
Hello,
It’s always amazing to hear that we’ve succeeded in providing our customers with the best possible experience. Thank you for the opportunity to serve you.
Best regards
Jollyflorist
my order was not delivered
June 2, 2026
Reply from Jollyflorist
Hello,
Thank you for posting a review. We’re sorry to hear that your experience was substandard. We want to discuss your feedback with you and investigate it further.(Swansea Order)
Best regards
Jollyflorist
Quality of Flowers
Arrived efficiently on time at the hospice. Quality of flowers were excellent.
June 2, 2026
Reply from Jollyflorist
Hello,
It’s always amazing to hear that we’ve succeeded in providing our customers with the best possible experience. Thank you for the opportunity to serve you.
Best regards
Jollyflorist
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Reply from Jollyflorist
Hello,
Thank you for the fantastic review. We are grateful for your kind words and are pleased that our service has exceeded your expectations. Thank you for choosing us.
Best regards
Jollyflorist
So easy to deal with your company I…
So easy to deal with your company I wish I had worked with you all in the past. keep up the outstanding, professionally work you all are doing.
June 2, 2026
Reply from Jollyflorist
Hello,
Thank you for sharing a review of your recent experience. Our team here at Jollyflorist is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll revisit us soon.
Best regards
Jollyflorist
I expected to receive flowers may 26…
I expected to receive flowers may 26 and received them until may 28. And they dont answer neither emails nor whatsapp.
May 28, 2026
Unprompted review
Reply from Jollyflorist
Hello,
Thank you for posting a review. We’re sorry to hear that your experience was substandard. We want to discuss your feedback with you and investigate it further.
Best regards
Jollyflorist
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