Dear all, The tracking of the delivery didn't work, so I was unable to see the hour of the delivery, it's still signed as undelivered. The language of the note consists of Š,Č, Ž, and instead of pri... See more
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At Jollyflorist, we're proud to have been connecting customers with the world's best florists for more than 12 years. Headquartered in London, Jollyflorist has over 200,000 partners throughout the worldwide.. This extensive network, coupled with our commitment to exceptional customer service, means that when you send flowers from Jollyflorist, you can be confident that you're sending the best.
London, United Kingdom
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They sent inferior flower arrangement for a special occasion. Not as advertised and I paid more for deluxe. They added even more money to my bull which I saw on my credit card. After many emails and no response from Jolly Florist, i called my credit card company to not pay. Well I got a response. All they said is now they will try to get the money from the recipient. What a low thing to do, when all they had to do was respond and have a conversation. I wrote them, but still no further response.
So they threatened me! That was the only response I got.
I would give 0 stars, but 1 was the least!!!

Reply from Jollyflorist
I have been trying to contact this company for weeks. I have yet to hear back. I ordered flowers which came out to $127 but on my expense report it shows up as $146.05. I just need a receipt that shows the exact price but have not heard back...

Reply from Jollyflorist
When a brand claims to serve clients like Turkish Airlines, Ferrari, Samsung, and Procter & Gamble, one expects excellence.Jollyflorist has proven the opposite. Despite placing my order two days in advance for delivery on May 19, they failed to deliver two of the orders entirely, and the one they did send was delivered to the wrong person. To make matters worse, they have shown no accountability, no apology, and no regard for the emotions tied to such occasions.A company that disregards its customers’ sentiments while boasting of prestigious clientele demonstrates a careless approach to business that should concern anyone relying on them. If this is how they treat individual customers, what does it say about their commitment to the very brands they claim to serve?Reliability, empathy, and professionalism are not optional in this industry—they are the foundation. Jollyflorist has failed on all counts.#Jollyflorist #CustomerExperience #ServiceFailure #TurkishAirlines #Ferrari Samsung ProcterAndGamble BrandAccountability ProfessionalismMatters CustomerCare BusinessEthics ServiceStandards CorporateResponsibility

Reply from Jollyflorist
WOULD NOT RECOMEND THIS SERVICE, UNRELIABLE NO RESPONES TO WHY FLOWERS WERE NOT DELIVERED ON TIME. AFTER FOUR DAYS THEY THEY FINALLY REPLYED WITH A LIE SAYING THE FLOWERS WERE DELIVED ON TIME CAN NOT TRUST THIS SERVICE

Reply from Jollyflorist
I sent a bouquet to my cousin in England for her 90th Birthday. It was a surprise, so I did not tell her it was coming. She was amazed that I could send her such a beautiful bouquet from the USA. She was thrilled to receive it.

Reply from Jollyflorist
Everything was perfect, except the flowers arrived a day late, but I’ll use you again. It is so convenient.

Reply from Jollyflorist
Zero star!!!!! I ordered flowers for a funeral very serious occasion and they never delivered !!!!! From Athens to Austria!!!! No refund as well!!!! Scam do not order!!!!

Reply from Jollyflorist
Sending flowers to UK from Canada for the first time, so wasn’t sure about anything…..BUT Jollyflorist nailed it! Beautiful flowers delivered on specified date. Very happy.

Reply from Jollyflorist
The flower delivery was quite late in the evening, even though the order was placed quite early in Western Australia, given the 4-hour time difference between Mauritius and Western Australia.

Reply from Jollyflorist
Beautiful flowers
Delivered on time and right address
Only real issue was for the money bouquet was not as large as expected

Reply from Jollyflorist
I requested confirmation of delivery not yet received.

Reply from Jollyflorist

Reply from Jollyflorist

Reply from Jollyflorist
Unfortunately only the flowers were delivered and no chocolates or ballon.
I’m hoping it has been rectified

Reply from Jollyflorist
The experience was very disappointing.
The flowers were not delivered on the date advised.
After many emails to the company, no one acknowledged my concerns.
The flowers were then delivered the following day in the afternoon.
There was no knock on the door, flowers and chocolates were placed at the side of the house, on top of the rubbish bin in full sunlight.
When the flowers were located, they had withered.
What an aweful experience.

Reply from Jollyflorist
I am very pleased with the arrangement. The delivery on time .
Thankyou, I will be using you again.
Kind regards

Reply from Jollyflorist
Iwas unable to get across to the UK for my brother in laws funeral so I wanted to send something special. The family said that the arrangement was beautiful and they would recommend you to others.
Thank you
Patricia West

Reply from Jollyflorist
Very prompt service and the flowers were received gratefully.
Makes a big difference when send from half way around the world.

Reply from Jollyflorist
Ordered lat minute and delivered on my daughter’s birthday! The arrangement was gorgeous. Thank you highly recommend jolly florist!

Reply from Jollyflorist
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