Jollyflorist Reviews 

2,121
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 245 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the beautiful floral arrangements and find that orders arrive promptly for celebrations. Many people also mention that the online ordering platform is straightforward and easy to use when sending gifts internationally. Customers frequently note the good timing and express gratitude for making special occasions memorable. However, some reviewers were not happy with delivery delays, missing items, and floral displays that did not match online pictures. A few other people also felt that customer communication was poor when problems or tracking issues arose. Several individuals noted frustrations regarding unfulfilled requests and a lack of support.

What people talk about most

Delivery service

Consumers find delivery service to be ambiguous, reflecting a wide split in experiences. On one hand, many... See more

Product

Users describe ambiguous interactions with product, reflecting a wide division in customer experiences. While... See more

Order

Reviewers mention ambiguous feedback about order experiences, highlighting a wide split in customer... See more

Service

Customers consistently note ambiguous experiences with service, reflecting sharp divisions in public opinion.... See more

Quality

Customers had ambiguous experiences with quality regarding their flower orders. While many reviewers were... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Dear all, The tracking of the delivery didn't work, so I was unable to see the hour of the delivery, it's still signed as undelivered. The language of the note consists of Š,Č, Ž, and instead of pri... See more

Company replied

Rated 4 out of 5 stars

I've used Jolly Florist's services twice, well, actually three times. The second order was for a bouquet of flowers to be delivered on Valentine's Day. Due to a technical issue, the bouquet wasn't del... See more

Company replied

Rated 4 out of 5 stars

My order arrived in exact time. The only, simple, problem I had was that sending to Jolly Florist a request of delivery proof I didn’t get any reply. Apart from this little problem everything was fine... See more

Company replied

Rated 4 out of 5 stars

Flowers looked just like in the photo and delivery was on time. The only thing I can fault is the tracking. It showed order received and then stopped. Was stressed that it's a scam. Nobody replied to... See more

Company replied


Company details

  1. Flower Market
  2. Florist

Written by the company

At Jollyflorist, we're proud to have been connecting customers with the world's best florists for more than 12 years. Headquartered in London, Jollyflorist has over 200,000 partners throughout the worldwide.. This extensive network, coupled with our commitment to exceptional customer service, means that when you send flowers from Jollyflorist, you can be confident that you're sending the best.


Contact info

3.4

Average

TrustScore 3.5 out of 5

2K reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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3.4

All reviews

(2,121)

256 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They sent inferior flower arrangement…

They sent inferior flower arrangement for a special occasion. Not as advertised and I paid more for deluxe. They added even more money to my bull which I saw on my credit card. After many emails and no response from Jolly Florist, i called my credit card company to not pay. Well I got a response. All they said is now they will try to get the money from the recipient. What a low thing to do, when all they had to do was respond and have a conversation. I wrote them, but still no further response.
So they threatened me! That was the only response I got.
I would give 0 stars, but 1 was the least!!!

May 2, 2026
Unprompted review
Jollyflorist logo

Reply from Jollyflorist

Hello,
Thank you for posting a review. We’re sorry to hear that your experience was substandard. We want to discuss your feedback with you and investigate it further.
Best regards
Jollyflorist

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Rated 1 out of 5 stars

I have been trying to contact this…

I have been trying to contact this company for weeks. I have yet to hear back. I ordered flowers which came out to $127 but on my expense report it shows up as $146.05. I just need a receipt that shows the exact price but have not heard back...

February 23, 2026
Unprompted review
Jollyflorist logo

Reply from Jollyflorist

Hello,
Thank you for posting a review. We’re sorry to hear that your experience was substandard. We want to discuss your feedback with you and investigate it further.
Best regards
Jollyflorist

Rated 1 out of 5 stars

CHEATS

When a brand claims to serve clients like Turkish Airlines, Ferrari, Samsung, and Procter & Gamble, one expects excellence.Jollyflorist has proven the opposite. Despite placing my order two days in advance for delivery on May 19, they failed to deliver two of the orders entirely, and the one they did send was delivered to the wrong person. To make matters worse, they have shown no accountability, no apology, and no regard for the emotions tied to such occasions.A company that disregards its customers’ sentiments while boasting of prestigious clientele demonstrates a careless approach to business that should concern anyone relying on them. If this is how they treat individual customers, what does it say about their commitment to the very brands they claim to serve?Reliability, empathy, and professionalism are not optional in this industry—they are the foundation. Jollyflorist has failed on all counts.#Jollyflorist #CustomerExperience #ServiceFailure #TurkishAirlines #Ferrari Samsung ProcterAndGamble BrandAccountability ProfessionalismMatters CustomerCare BusinessEthics ServiceStandards CorporateResponsibility

May 20, 2026
Unprompted review
Jollyflorist logo

Reply from Jollyflorist

Hello,
Thank you for posting a review. We’re sorry to hear that your experience was substandard. We want to discuss your feedback with you and investigate it further.
Best regards
Jollyflorist

Rated 1 out of 5 stars

WOULD NOT RECOMEND THIS SERVICE

WOULD NOT RECOMEND THIS SERVICE, UNRELIABLE NO RESPONES TO WHY FLOWERS WERE NOT DELIVERED ON TIME. AFTER FOUR DAYS THEY THEY FINALLY REPLYED WITH A LIE SAYING THE FLOWERS WERE DELIVED ON TIME CAN NOT TRUST THIS SERVICE

May 20, 2026
Unprompted review
Jollyflorist logo

Reply from Jollyflorist

Hello,
Thank you for posting a review. We’re sorry to hear that your experience was substandard. We want to discuss your feedback with you and investigate it further.
Best regards
Jollyflorist

Rated 5 out of 5 stars

Beautiful 90th Birthday bouquet!

I sent a bouquet to my cousin in England for her 90th Birthday. It was a surprise, so I did not tell her it was coming. She was amazed that I could send her such a beautiful bouquet from the USA. She was thrilled to receive it.

April 29, 2026
Jollyflorist logo

Reply from Jollyflorist

Hello,
Thank you for the fantastic review. We are grateful for your kind words and are pleased that our service has exceeded your expectations. Thank you for choosing us.
Best regards
Jollyflorist

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Rated 4 out of 5 stars

Everything was perfect

Everything was perfect, except the flowers arrived a day late, but I’ll use you again. It is so convenient.

May 1, 2026
Jollyflorist logo

Reply from Jollyflorist

Hello,
It’s always amazing to hear that we’ve succeeded in providing our customers with the best possible experience. Thank you for the opportunity to serve you.We apologise for delay.Thank you for your understanding.
Best regards
Jollyflorist

Rated 1 out of 5 stars

Zero star!!!!

Zero star!!!!! I ordered flowers for a funeral very serious occasion and they never delivered !!!!! From Athens to Austria!!!! No refund as well!!!! Scam do not order!!!!

April 22, 2026
Unprompted review
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Reply from Jollyflorist

Hello,
Please let us know your order number so we can investigate the issue.Your review does not explain a lot.What is your email address?
Regards

Rated 5 out of 5 stars

Sending flowers to UK from Canada for…

Sending flowers to UK from Canada for the first time, so wasn’t sure about anything…..BUT Jollyflorist nailed it! Beautiful flowers delivered on specified date. Very happy.

May 4, 2026
Jollyflorist logo

Reply from Jollyflorist

Hello,
It’s always amazing to hear that we’ve succeeded in providing our customers with the best possible experience. Thank you for the opportunity to serve you.
Best regards
Jollyflorist

Rated 3 out of 5 stars

The flower delivery was quite late in…

The flower delivery was quite late in the evening, even though the order was placed quite early in Western Australia, given the 4-hour time difference between Mauritius and Western Australia.

May 2, 2026
Jollyflorist logo

Reply from Jollyflorist

Hello,
Thank you for posting a review. We’re sorry to hear that your experience was substandard. We want to discuss your feedback with you and investigate it further.
Best regards
Jollyflorist

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Rated 4 out of 5 stars

Beautiful flowers

Beautiful flowers
Delivered on time and right address
Only real issue was for the money bouquet was not as large as expected

May 1, 2026
Jollyflorist logo

Reply from Jollyflorist

Hello,
We are so grateful for your review. Thanks for sharing your rating with us and the community.
Best regards
Jollyflorist

Rated 4 out of 5 stars

I requested confirmation of delivery…

I requested confirmation of delivery not yet received.

May 2, 2026
Jollyflorist logo

Reply from Jollyflorist

Hello,
Thank you so much for this review. We apologise for the delivery notification not being sent to you on time.
We will look into the issue immediately. Thank you for your custom with Jollyflorist.
Regards
Jollyflorist

Rated 5 out of 5 stars

Flowers were beautiful

Flowers were beautiful, delivered on time. Very satisfied.

May 2, 2026
Jollyflorist logo

Reply from Jollyflorist

Hello,
It’s always amazing to hear that we’ve succeeded in providing our customers with the best possible experience. Thank you for the opportunity to serve you.
Best regards
Jollyflorist

Rated 3 out of 5 stars

Was it received

It would be nice to know that they had been delivered okay.

May 1, 2026
Jollyflorist logo

Reply from Jollyflorist

Hello,
Thank you so much for this review. We apologise for the delivery notification not being sent to you on time.
Your order to Australia delivered successfully on the 28th April.
Regards
Jollyflorist

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Rated 5 out of 5 stars

on time delivery

May 1, 2026
Jollyflorist logo

Reply from Jollyflorist

Hello,
Thank you so much for taking the time to leave us a 5-star review.
Best regards
Jollyflorist

Rated 3 out of 5 stars

Unfortunately only the flowers were…

Unfortunately only the flowers were delivered and no chocolates or ballon.
I’m hoping it has been rectified

May 2, 2026
Jollyflorist logo

Reply from Jollyflorist

Hello,
Thank you for letting us know about this. Your feedback helps us do better. We look into this issue and hope to resolve it promptly and accurately.Missing orders will be refunded.
Regards
Jollyflorist

Rated 1 out of 5 stars

The experience was very disappointing.

The experience was very disappointing.
The flowers were not delivered on the date advised.
After many emails to the company, no one acknowledged my concerns.
The flowers were then delivered the following day in the afternoon.
There was no knock on the door, flowers and chocolates were placed at the side of the house, on top of the rubbish bin in full sunlight.
When the flowers were located, they had withered.

What an aweful experience.

May 1, 2026
Jollyflorist logo

Reply from Jollyflorist

Hello,
Thank you for posting a review. We’re sorry to hear that your experience was substandard. We want to discuss your feedback with you and investigate it further.
Best regards
Jollyflorist

Rated 5 out of 5 stars

Very pleased with cost and delivery and the flower arrangement . Thankyou

I am very pleased with the arrangement. The delivery on time .
Thankyou, I will be using you again.
Kind regards

May 2, 2026
Jollyflorist logo

Reply from Jollyflorist

Hello,
Thank you for sharing a review of your recent experience. Our team here at Jollyflorist is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll revisit us soon.
Best regards
Jollyflorist

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Rated 5 out of 5 stars

Iwas unable to get across to the UK for…

Iwas unable to get across to the UK for my brother in laws funeral so I wanted to send something special. The family said that the arrangement was beautiful and they would recommend you to others.
Thank you
Patricia West

May 2, 2026
Jollyflorist logo

Reply from Jollyflorist

Hello,
Thank you for posting your positive review. At Jollyflorist, we value your time and always strive to provide fast and efficient service. We are so pleased to hear our service was provided promptly.
We look forward to welcoming you back soon.
Best regards
Jollyflorist

Rated 5 out of 5 stars

Very prompt service and the flowers…

Very prompt service and the flowers were received gratefully.
Makes a big difference when send from half way around the world.

May 1, 2026
Jollyflorist logo

Reply from Jollyflorist

Hello,
It’s always amazing to hear that we’ve succeeded in providing our customers with the best possible experience. Thank you for the opportunity to serve you.
Best regards
Jollyflorist

Rated 5 out of 5 stars

Ordered lat minute for a wonderful surprise

Ordered lat minute and delivered on my daughter’s birthday! The arrangement was gorgeous. Thank you highly recommend jolly florist!

April 29, 2026
Jollyflorist logo

Reply from Jollyflorist

Hello,
Thank you for the fantastic review. We are grateful for your kind words and are pleased that our service has exceeded your expectations. Thank you for choosing us.
Best regards
Jollyflorist

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