notebooksbilliger.de AG Reviews 

Ordered a pc available in platform and had no news for 4 weeks. After many chat with a good customer service, I discover they also didn't have a clue where my pc was or if it was coming anytime soon. Very bad experience. Last time shopping here

After getting a motherboard that I thought was not working, I returned the motherboard. At NBB they looked at the motherboard and decided to return a new one. unfortunately not all my emails were answered (quickly, or at all). So far great service.

I have problem with the keyboard. If you prepare some others with standard US keyboard lazout it should be perfect. Other suggestion is that prepare some movies for your laptops.

The platform is really easy to use and notebooksbillger.de has very exciting offers and great varieties of products available. I would surely recommend it to everyone.

Got my 3060Ti Founders Edition. Thank you

I ordered a brand new Macbook, and paid the same price as it's on Apple Store. They sent me a used Macbook instead.

They shamelessly didn't even bother to hide it. Packaging was damaged. There was no plastic cover neither on the box, nor on the laptop. All the accessories were sloppily packed again without plastic cover. There was even a small scratch on the lid. Dirt from usage at the bottom and on the keyboards.

So some obvious questions are:

What makes you think I'd accept a used device when I paid the brand new price?

What gives you the right to waste my time?

Is what you are doing ethical?

3 months ago I first time ordered a monitor from them, it had multiple dead pixels on it and I asked for a replacement. Now I think it was also on purpose. These guys' business practice must be based on sending used or defect goods and hope people wouldn't recognise.

I will never come back again, cheaters!

Worst exprience ever. I ordered a Graphic Card on the 10th February and I made the payment. I chatted with one of the customer support via their online chat. This person told me it is POSSIBLE to order internationnaly (France) if I'm a business, which is the case.

I placed my order and paid with my business account.

On 16th February, my order was canceled without any notice. I had to contact the customer support again, which told me they could not deliver internationally because they got a message TODAY from NVidia, which forbids them from delivering internationnaly.

1. My order was placed 6 DAYS before the policy change. So they should honor it.
2. They canceled my order without telling me. I had to check the status online in my user panel and contact them.
3. All I got was a "Sorry, policy has changed".

This is unacceptable and I don't recommand using this untrustworthy website.

Probably the WORST customer experience in my life.
At first made the order to ship outside Germany to another EU country. Order went through but got cancelled, item sold out right thereafter. Asked what was the issue with the cancellation. I was advised to either use German address or order as a Company to get shipping outside Germany. Second attempt, made company account and tried to order through my EU VAT registered company. SAME ISSUE, got cancelled and told only Germany allowed even though I did exactly what support agents asked. THIRD attempt few weeks later to order to German address as citizen of other EU country. CANCELLED, given a vague description that my address is related to scams, Offered to them that I would be ready to do any kind of identity verification if they suspect fraud etc, nope, simply told they will not process my order. It seems like they are not very foreigner friendly and cancel orders left and right if you are not German. Any attempt to solve the issue with support takes you nowhere. Once live chat support who knew that I didn't speak German asked me to call their support phone, Waited 15min on hold(cost me 10 eur to call) to simply get told that he does not speak English. Simply WORST experience of my life, wasted many HOURS of my time with no resolve.

This is not the first time I've purchased with them.
Last year I spent 3,500 Euro on their website.

I ordered a monitor on the 27.1.
delivery was supposed to take 2-4 days (arrive 29.01 to 01.02).

On the confirmation email, they wrote that all orders may experience an up to 7 days delay.

I waited a week and sent an email on Friday asking about my order, letting them know that if it's not going to arrive in the following week, I want to know so I can cancel and order from another place - no one responded.

The monitor I ordered costs 250 euros more than other places (which don't have it currently in stock), when someone asked in the comments why it costs so much more, they replied something suggesting that it's because there is a high demand for the monitor and not like other suppliers - they do have it in stock.

So -
It wasn’t even sent yet (status is still processing order) - so it’s not going to get here this week (maybe they don’t actually have it).
No one responded. I’ve got to say that I’m pretty sick and tired of hearing the corona excuse or the experiencing high-demand excuse- it's been a year since corona started and most of the orders do arrive in time, and if the demand is so high it means you’re doing very well - get more employees and stop giving bad service to customers.

I hate the fact that in order to get a response from a supplier I need to post something on this website.

I have purchased FFP2 masks from Notebooksbilliger.de The quality of masks are good and has all necessary certifications required as per government laws. I had order a set of 20 masks and the thing I liked the most was that, each and every mask was packet separately which ensured avoidance of any possible contamination by touching with bare hands. So I would like to appreciate and give thanks for delivering masks quickly.

I bought all the components for computers on the promo campaign. High-quality branded product packaging. Good prices, fast delivery in a few days. I recommend it

The delivery was on time and I liked the overall experience of buying from NBB. It is very easy and hassle free process from start to end.

there was some issues , got my money back quick , thanks

I ordered a notebook from them for about 1600 Euro at December 26. and i had already sent the money for it but still "under process". I wrote them a message but no response.
I would be really happy if, they at least write me something about the order delay.

Good and trusted shop. Quick delivery.

I am currently in Germany and have tried to order a "Fritz! repeater". Not only did the website show incorrect details such as free delivery to a German address, but they are so slow in sending the items out. I've waited almost 3 days and nothing has even been sent yet to Hermes.

Their website mentions "we are slow due to Covid". That is NO longer an excuse! You've had all year to get ready. And besides just hire people to work from home so that they can at least answer my e-mails. Don't blame Covid for not reply to my e-mails.

I have ordered a computer for my friend and at the end of the purchase, their website gave me order number. Then, I was expecting a computing to be sent to the given address. I have waited and waited and the computer was not delivered. Then, I have decided to contact the website. And they informed me that they cannot deliver to forwarding addresses. I believe they could inform me faster about this. Instead of me contacting them after many days.

excellent website,,, very good prices,, thank you

The fact that they sold a Nvidia 3090 Founders Edition at MSRP price and delivered within a few days, gives them my 5 stars.

Terrible support. I have sent the payment for my order a week now and no response. I can't even cancel the order because they will not refund it. They don't pick up the phone either.