I bought 6 months ago from the seller Kövr on BackMarket (which is actually the company TEQCYCLE FRANCE) an Iphone 12 Pro Max. Upon receipt, the smartphone is broken with a crack in the glass and a pa... See more
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Everything was fine, pre-'sales' and also post-'sales' / logistically. Also lovely that they support PlantForThePlanet!
The value of the used device is NOT determined according to its real condition, but on how much worth it is on the second hand retail market. My advice was originally estimated to 285.- EUR, two... See more
Company replied
For my next phone i am gonna try a different company. They took almost 2 months and several emails to process my phone and ended up deducting 63 € from the original offer of 180. My phone was in top c... See more
Company replied
Company details
Information provided by various external sources
Handysammlung, Take-Back Lösungen, Rücknahmen, Businessrücknahmen, Koordinator für Rückgaben, Firmenhandys abgeben, Gutes Tun mit öffentlichen Handysammlungen
Contact info
Baierbrunner Str.31, 81379, München, Germany
- www.teqcycle.com
3.0
Average
5K reviews
Hasn’t replied to negative reviews
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We buy any car of phones
We buy any car of phones. Expect at least a third off the offer even if you bought the phone from the shop and sent out straight to them. Flip side is it beats having the phone sat in a drawer.
April 12, 2018
Unprompted review
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A Cash For Old Phone Company You Should Not Deal With
This company among other activities offer cash for your old used mobile.They offered me 164 pounds for my old Nexus 6p pending their review of the phone. I sent them the phone and surprisingly got a counter offer of 108 pounds. They claim the phone has scratches . I can swear on a stack of bibles the phone has 2 microscopic small tiny dots on the back. It has a speciality screen protector on a 100% pristine original screen. It works as a new phone , yet they did not care. I instructed them to send the phone back and gave them a specific address where to send it to. They disregarded my instructions and sent the phone to the original address that was registered on my account DESPITE the fact I instructed them differently . From here on started a long correspondence where I demanded them to send the phone to where I am located . They repeated a one liner.
thank you for your message.
In case, the delivery returns to sender, we´ll send it to the new adress.
For any further questions, please feel free to contact us.
Or
thank you for your message.
We can´t get it back. The parcel is delivered. Please contact DHL. Where the heck was it delivered ? No one can answer me. Why do I need to deal with DHL?
All in all do not deal with these guys. (BTW, they are located in Germany)
January 17, 2018
Unprompted review
Reply from Teqcycle Solutions GmbH
Dear Customer,
we´d like to thank you for your feedback, but regret that you were not satisfied with our service.
The evaluation by our technicians may lead to a different evaluation than the one you made online. In this case you always have the possibility to decline the offer and receive your device back at no charge.
We always stayed in contact with you. The problem was, that the delivery was already handed over to DHL at the moment you gave us an update on your address data. We started an enquiry at DHL to get clarification about the delivery. Currently, only you as receptor have the right to get further information from DHL.
For further questions please feel free to contact us here: feedback@teqcycle.com
Your Teqcycle Team
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