Having recently lost my phone while travelling abroad I called into Three Camberley to see if they could get me back up and running. Long story short - the service from Laura and Conor was exceptional... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
In store customer service has been exceptional. The staff especially when upgrading and/or problems with products where more than helpful and friendly (both Middlesbrough and Stockton stores). Gone ab... See more
Company replied
⭐⭐⭐⭐⭐ I had a brilliant experience with Kendall at 3 network shop in the fort Glasgow when choosing my new iPhone. She was so lovely, friendly and patient, and really took the time to help me f... See more
Company replied
Tyler has been fantastic!! Coming into 3 Store for a new phone is my worst nightmare!!! Very stressful! Always asked complicated questions! Like what’s your password! Tyler made the experience almo... See more
Company replied
Company details
About Three UK
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
United Kingdom
- www.three.co.uk
4.6
Excellent
66K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Esha was very informative with great…
Esha was very informative with great costumer service.
August 9, 2026
Unprompted review
Reply from Three UK
Hi Lyron, thank you for sharing your feedback. We’re delighted to hear Esha provided clear information and excellent customer care.
– Three Social Media Team
Emmanuel prvided a first class service
Emmanuel prvided a first class service. Thank you do much.
August 9, 2026
Unprompted review
Reply from Three UK
Hey Peter, we're really glad to hear Emmanuel made such a positive impact. Thank you for the feedback. 😊
-Three Social Media Team.
Connor and Metin have been brilliant…
Connor and Metin have been brilliant help. Saved us a huge amount of money each month switching to 3 across three devices!
August 9, 2026
Unprompted review
Reply from Three UK
Hi Rosie, thank you for the amazing feedback. We’re delighted to hear Connor and Metin provided outstanding guidance and helped you reduce your monthly costs across all your devices.
– Three Social Media Team
the experience was so simple and your…
the experience was so simple and your staff were so informative polite and professional
August 9, 2026
Unprompted review
Reply from Three UK
Paul, we’re overjoyed to hear that our staff turned your day around and made everything easier. Wishing you smooth, happy moments ahead!😊
Kai was so so helpful and managed to…
Kai was so so helpful and managed to solve my queries in store. Thanks so much!
August 9, 2026
Unprompted review
Reply from Three UK
Hi Grace, experiencing such attentive assistance during your visit highlights Kai's dedication to providing a wonderfully clear and supportive resolution. — Three Social Media Team
Extremely disappointing service from…
Extremely disappointing service from Three UK! I requested a 30-day cancellation for my second line (ending in 9237 but due to a major system error on their end, they wrongly disconnected my main active SIM (ending in 0354) immediately instead. This leaves me with no working phone while traveling for work, causing immense stress and uncertainty. I am a loyal customer with 3 to 4 family lines, yet they couldn't fix their own error and just handed me a PAC code to leave. Completely unacceptable service! Complaint Ref: 260809104607635.
August 9, 2026
Unprompted review
Reply from Three UK
Hi Noman. We are incredibly sorry for the massive disruption and stress caused by the incorrect disconnection of your primary number while travelling for work, and we truly value your long-standing loyalty with your family accounts. To make sure this is properly reviewed and followed up, please raise it with our Customer Relations team here: https://bit.ly/3uJlOrF. As we’re not able to discuss account-specific details on social media, if you need further clarification, please contact our chat support team at https://bit.ly/3C43TKN. They’re available Monday to Friday from 8am to 10pm, and weekends from 9am to 8pm, and will be able to review everything with you directly. — Three Social Media Team
Went into store
Went into store, Aji was lovely! She helped with setting up my new phone. Great customer service
August 9, 2026
Unprompted review
Reply from Three UK
Hi Christopher. It is fantastic to hear that Aji looked after you so well and made the process of getting your new device ready to use completely seamless. Thank you for sharing your experience with us.— Three Social Media Team
Excellent service from david on setting…
Excellent service from david on setting up my new phone very appreiciated
August 9, 2026
Unprompted review
Reply from Three UK
Hi there, thanks for the brilliant review. We’re happy to hear that David delivered top tier assistance in setting up your new device without any hassle.
– Three Social Media Team
Very friendly and efficient service
Very friendly and efficient service.
And even though my order had not yet been delivered to store, the representative was happy to find a work around, by offering another model of device whilst still honouring the price.
August 8, 2026
Unprompted review
Reply from Three UK
Hi Adam, we’re glad our team was able to support you and provide a suitable alternative when your original order wasn’t available. Thank you for sharing your experience with us. 😊
-Three Social Media team.
Amazing service from mariana and simon…
Amazing service from mariana and simon always a pleasure dealing with boston store 😀
August 9, 2026
Unprompted review
Reply from Three UK
Hi there. It is wonderful to hear that Mariana and Simon ensure you always have a pleasant experience whenever you visit our Boston store. Thank you so much for taking the time to highlight their excellent service.— Three Social Media Team
Went into 3 at Glasgow fort after years…
Went into 3 at Glasgow fort after years of issues with my phone when using abroad and although I have full data roaming cannot connect to internet . Spoke to online help still nothing . Today Kendall st fort changed sim and sorted everything
August 9, 2026
Unprompted review
Reply from Three UK
Hi Pauline, thanks for the lovely review. We’re glad to hear that Kendall at the Glasgow Fort store identified the cause of your roaming data issue and resolved it with a SIM change, getting everything sorted without any hassle.
– Three Social Media Team
Worst company
Worst company ive ever dealt with, no communication ruined my credit score when said was going to mail me the outstanding balance and had no excuse why not, absolute scam of a place avoid this company at all costs
August 9, 2026
Unprompted review
Reply from Three UK
Hey Kris, we’re really sorry to hear about your experience. We understand how concerning communication issues and credit matters can be, and we’d really like to look into this in detail for you. As we can’t review account details on Social Media platform, please contact our phone support team by dialing 333 from a Three phone, 0333 338 1001 from any other line, or +44 7782 333 333 when abroad. They are available Monday to Friday from 8 am to 8 pm, and on weekends from 9 am to 6 pm. Alternatively, you can reach our chat support team at https://bit.ly/3C43TKN. They are available Monday to Friday from 8 am to 10 pm, and on weekends from 9 am to 8 pm, and they’ll check everything for you and help with the next steps.
-Three Social Media Team.
Great store and super helpful staff
Great store and super helpful staff. To be honest staff is the reason I keep coming back. Thank you.
August 7, 2026
Unprompted review
Reply from Three UK
Hi David. Hearing that our store team is the main reason you stay with us absolutely makes our day. Thank you so much for your loyal support and for sharing your experience.— Three Social Media Team
Mick has been so helpful and patient…
Mick has been so helpful and patient helping me choose the right phone and package. He got the price down for me and explained everything, including EU roaming and charges and the best options . Thank you so much for outstanding service, lovely staff and value for money 😊
August 8, 2026
Unprompted review
Reply from Three UK
Hi there, thank you for sharing your experience. We’re delighted to hear Mick guided you so patiently and helped you find the right phone and plan. It’s wonderful to know he explained everything clearly and secured a great price for you. We truly appreciate your kind words about our team.
– Three Social Media Team
Walked in and out within 15 minutes. Great service, no hassle.
Walked in, stated what I wanted, advised of options, happy with price. All took, less than 15 mins and saved money.
Paul had assisted me a week earlier to change the account my direct debit was time taken from. All very straight forward. In and out in 5 mins. Today, again, he listened to wgat I wanted, advised the package and no fuss or hassle. Brilliant. Custimer service at its best.
August 8, 2026
Unprompted review
Reply from Three UK
Hi Jayne, thank you for your lovely comments. We’re so pleased Paul was able to help you twice with such ease. Getting everything sorted in minutes and without any fuss is exactly the experience we aim to give every customer. Your recognition means a lot to us.
– Three Social Media Team
Great customer service
Hi,
Subrata customer service and kindness was over the top, he have value knowledge about all range and productos on the market, great adviser and amazing explanation in detail about all Sim, mobiles, contracts, really professional, thank you highly recommended.
August 8, 2026
Unprompted review
Reply from Three UK
Hi Angela, receiving such detailed guidance during your visit highlights Subrata's dedication to providing a thorough and reassuring experience. — Three Social Media Team
Switched from personal to a business…
Switched from personal to a business account, was informed by staff at the Edinburgh West Princes Street branch (now closed) there'd be some correspondence but just ignore it, it'll sort itself out. Ended up with a £172 default registered against me personally. Attempted complaining many times, either via their business WhatsApp or in writing, but Three UK have ignored, pretended the personal account number didn't exist. Staff at the branch also tried to resolve, but even they gave up eventually & returned the paperwork to me. Still unresolved some 4 years after it started! Last week I finally rid myself & my business of Three UK...enough was enough!
July 31, 2026
Unprompted review
Reply from Three UK
Hi Gords. We want to ensure everything that happened regarding your account transfer and the service at our Edinburgh West Princes Street branch is fully investigated. To make sure this is properly reviewed and followed up, please raise it with our Customer Relations team here: https://bit.ly/3uJlOrF. They’ll be able to investigate further and work toward a resolution. Our Live Chat is also available Monday–Friday 8am–10pm, and weekends 9am–8pm.— Three Social Media Team
Finally abandoning this joke of a provider
I'm a long term customer of Three, and I am eager to be rid of them.
They do everything possible to give their current customers a bad deal. You will see different offers (cheaper) on their website to the app (what is offered to you personally) even without new customer clauses.
I've had two brand new device-only contracts with Three, and both times (once in store, once online) they adjusted my current sim-only contract to a worse contract without any obvious statement or just straight up not given a choice. For example, being on a 20GB/month for £15 switched to a 20GB for £21/month even though there are much better offers available on their own site.
Unfortunately due to an emergency device battery failure over a year ago I was forced onto a 1.5 year contract to get a replacement, and after they again gave me a terrible enforced sim contract for no reason I vowed I'd get away from them ASAP and make sure any friends and family abandoned them too.
I think the practices of pushing bad deals to existing customers is just bad.
What once was a great provider with included EU roaming has turned to a money grab with some of the worst deals available.
Do yourself a favour and look at offerings from literally any other provider, Three will generally be beaten with no competition. The only way I believe Three get customers is on-paper lower device-only plans, but then enforcing unusually expensive sim plans that aren't otherwise available on their site. Don't be fooled.
August 8, 2026
Unprompted review
Reply from Three UK
Hi Max, we’re sorry to hear you’re looking to leave us, especially after being with us for a long time. We’d like the chance to review your account and plan options in a secure space, including any offers available based on your account eligibility. Please connect with us here: https://bit.ly/3szWX58. We’re available Monday to Friday from 8am to 10pm, and on weekends from 9am to 8pm. — Three Social Media Team
Reply from Three UK
Hi Finn, we appreciate you taking the time to leave a review. It’s great to know Adrian provided the assistance you needed. We’re glad the experience was a positive one.
– Three Social Media Team
sonum was really pleasant and helpful…
sonum was really pleasant and helpful and went above and beyond to ensure I received a great customer experience
August 8, 2026
Unprompted review
Reply from Three UK
Hi Amanda, experiencing such dedicated support during your visit highlights Sonum's commitment to delivering a truly seamless and reassuring journey. — Three Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.