Hugh

I am very cross that I have been put on the £6/month tariff and not the £1/month I was signing up for. I was told in an off hand way that all new customers are placed on the higher tariff automatically, and that, although starting a new month, the fee will stand until the next month. This is not satisfactory.

All sound, thanks

The auto renewal (£40 by direct debit) for breakdown cover was nearly twice the premium of last year, it has an excess fee of £30 applying. The same cover with no excess is available for £20 through a comparison site with a well known insurance company. Despite informing me of the renewal price, Dynamo Cover do not accept an email back declining renewal, you have to phone them. It has been almost impossible to get through, despite trying on numerous occasions. Yesterday I was holding on as number 1 in the line for 20 minutes, having already been on the phone for the best part of an hour! Was the line even attended? I finally managed to get through today, which is just after the renewal date, and was told that the cooling off period only applies to the original payment. To cancel they want £15 and there would be no refund of my premium. After insisting, I have finally been promised a partial refund (£24.27). This company is clearly using sharp practices and must be avoided.
For information, this is a reply I got from my request for a refund using the website (no refund and they want an admin fee of £15.99!!!!!) :-

Hello.

Thank you for your email. As you have requested to cancel your policy outside of the 14 Day Cooling off Period I can confirm that there is no refund of premium available and a £15.99 cancellation fee to be paid as per the Terms and Conditions that were ticked as having read and agreed to by yourself upon purchase of your policy.

We are willing to waive the £15.99 cancellation fee as a gesture of goodwill.

Would you like to proceed?

Kind Regards

DIY BOT
Dynamo Cover Customer Computer Agent

All good. Thanks

A good service, thanks.

Very helpful people and a product which boosts the pressure by about 0.37 bar per pump.

Very professional job, phone like new! Thanks.

Very fast delivery. Thanks.

Good car selection process and very good customer service. We had trouble the year before with an AVIS car from Antalya Airport, Turkey, being totally ripped off by the agent, Holiday Autos kept with us all the way until we got every penny back from AVIS.

Full marks, thank you.

Excellent service arrived speedily and was cheaper than ordering direct from Velux! Thank you.

I ordered the wrong items and these were refunded without issue.

Good price but the web site muddled the tyre size for the registration plate given. The first selection of tyres offered were the correct size, but after some hunting around the tyre I ordered was not the correct size and had to be returned. There needs to be a final check that the tyre bought matches the car registration plate entered. This is third replacement for a complete set of Pirelli tyres which have all gone out of shape. DO NOT BUY PIRELLI tyres, at least not for use on British roads!

Very good servce, sound company. The cup looks good, even better if polished inside or had a cap. Stuck to the base which I was not aware of, so would not have repeated the same engraving on the base as well as on the cup if I had known!

Very fast delivery.

Only quibble is the products have a high cost of postage which is not reduced with several orders, they all arrive however as one package on one postage, the postage cost should reflect multiple item orders.

The barstools seem fine so far, very good for the price. Delivered in good time.