Very plesent staff, left me alone but very helpful when needed. Chose a beautiful wool rug, which was delivered within 4 days. Loaf will always be my first choice of shop, since buying my Squishmeiste... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We’ve been looking at Loaf sofas for years and today there was a super helpful team member, Uzma, who made the process easy. We chatted earlier in the day and looked at various fabrics against differe... See more
Company replied
First of all - the showroom is so well set out . Colours , samples , ambience . BUT - my goodness what made our experience so good were the staff . We went in on two separate occasions and were greet... See more
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We have visited Loaf in Bristol a couple of times trying to g to decide on some sofas and dining room furniture. The shop is great, well laid out with plenty of choice. It’s a very low pressu... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
About Loaf
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
The Engine Room, Unit 6, 69 St Mark's Road,, W10 6JG, London, United Kingdom
- 0203 141 8300
- hello@loaf.com
- loaf.com
4.1
Great
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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I was helped by a lovely lady working…
I was helped by a lovely lady working on the desk called Min. She was polite and gave me some very useful advice! I will be purchasing soon! :)
August 22, 2026
Unprompted review
Reply from Loaf
Thank you for the feedback, I'm glad to hear Min helped you on your sofa journey, I shall pass this onto her. Best regards Julie
Have now updated our review to 5 stars…
Have now updated our review to 5 stars as although we had a problem with delivery Loaf have given a goodwill payment. We are happy with the excellent sofa and their customer service.
August 21, 2026
Unprompted review
Reply from Loaf
Thank you for the 5 review, we really apprecite it. Warm regards Julie
Very relaxed shopping experience
Very relaxed shopping experience. Friendly greeting from Ellen who was highly knowledgeable and helpful while giving us plenty of space to make up our minds.
Great range of sofas and we found the one we’d been looking for after many visits to others places.
Having the big fabric samples of all the colours was very helpful too.
August 22, 2026
Unprompted review
Reply from Loaf
Thank you for the 58 review, this is great Feedback, I'm so glad you had such a great experince in the Shack, enjoy your new sofa when it arrives. Best regards Julie
Super lovely and great service from…
Super lovely and great service from Lily and Min! Really quick and can’t wait to see my sofa!
August 22, 2026
Unprompted review
Reply from Loaf
Thank you for the 5 review, I'm really glad you received top service from Lily and Min, I'll pass it on. Enjoy your sofa when it arrives. Best regards Julie
Reply from Loaf
Thank you for the kind feedback, I'm glad you found the team to be helpful. Best regards Julie
Catalogue of errors
What a chaotic company.
Had numerous issues trying to merge 2 deliveries into 1 so they would be delivered on the same date, despite being assured in their Battersea shop that it would be easy to do. What followed was a catalogue of errors - 5 or 6 different order numbers, no one at Loaf able to give me any information as to why, and buck passing from Loaf to their delivery partners Wincanton. Eventually we did have our bed & mattress delivered together and, in fairness to Wincanton, their helpline was much less chaotic and their service on the day was good.
We are now fighting a new battle with Loaf relating to our headboard cushion cover being the wrong size. Despite sending picture evidence, Loaf took a week to get back to us just to suggest that we were lying and that the cover fits fine. The battle is ongoing …
I have asked to make a complaint about service numerous times over the phone, and been told outright by one of their agents that they do not have a complaints department, which I find astonishing. No wonder customer issues don’t get dealt with in a timely manner as there is no proper system to go through.
It’s a classic case of this brand happily taking your money and that is where the good service ends. Would never buy from them again.
August 15, 2026
Unprompted review
Reply from Loaf
Hello,
I'm genuinely sorry for the frustration you've experienced with us. You're right that this hasn't been good enough, and I want to acknowledge all the issues you've raised—from the initial delivery coordination challenges to the poor handling of your cushion cover concern.
Our Complaints Team does exist, and I'm sorry you were told otherwise. All our agents you speak to via the phone are able to handle complaints so any concerns raised in this way should have been dealt with.
Given that you have picture evidence and the cover genuinely doesn't fit, I'd like to work with you on getting this resolved. We have several options available—we can arrange for our furniture repair specialists to inspect it, explore a replacement cover, or discuss other solutions that might work best for you. I am struggling to find your order details however, please can I ask that you email the details of your issues and order number to cxprioritycare@loaf.com so that a member of our Priority Care team can reach out.
Thank you for giving us the opportunity to do better.
Kind regards,
Fraser
Great value
Great value. Love the product.
My replacement pillow has been delayed indefinitely due to a system reset...?
I'm no IT whiz, this length of delay raises concern. I had a trolley worth a few hundred pounds to purchase, but lost faith that I would receive what I ordered, or at all.
August 16, 2026
Reply from Loaf
Hi there,
Thank you so much for taking the time to leave a review, and I'm genuinely sorry to hear about the frustration you've experienced with your replacement pillow. You're absolutely right to be concerned about the length of this delay, and I sincerely apologise that a system reset has caused this to drag on.
We will be working to make sure that as soon as the replacement pillow can be delivered it is sent out to you. If you do have any concerns about the larger order you are considering please do get in touch via sos@loaf.com so one of the team can check the availability of the items you are considering.
Please don't hesitate to reach out if you have any questions in the meantime.
Kind regards,
Fraser
Good service
Good service, easy to organise collection of shop floor items, everybody very helpful with an easy transaction.
August 19, 2026
Reply from Loaf
Hello,
Thank you so much for taking the time to leave us this wonderful review. We're delighted to hear that you found the collection process straightforward and that our team made your experience easy and enjoyable.
Your kind words mean a great deal to us, and we're grateful for customers like you. We hope you're getting plenty of enjoyment from your purchase.
If there's anything else we can help you with in the future, please don't hesitate to get in touch.
Warm regards,
Fraser
Reply from Loaf
Hello Robert,
Thank you so much for taking the time to leave such a lovely review. We're delighted to hear that you're happy with the service you received.
Your feedback really does mean a lot to us, and it's brilliant to know that we've given you a great experience from start to finish.
If there's anything else we can help you with, please don't hesitate to get in touch.
Warm regards,
Fraser
Lovely service and very helpful
August 16, 2026
Reply from Loaf
Hello Tracey,
Thank you so much for taking the time to leave such a kind review. We're delighted to hear that you found our service helpful and that we could support you with your experience at Loaf.
Your feedback means the world to our team and helps us continue to deliver the level of care we're proud of. If there's anything else we can help you with in future, please don't hesitate to get in touch.
Best wishes,
Fraser
Our table has arrived!
Our table has arrived!! It took 3 attempts, and has taken 2 months for an ‘in stock’ item to arrive - hence the 3 stars. But the table seems great and very solid. We look forward to receiving the chairs to go with it in Sept.
Thankyou to Arju in Customer services for all your help. The delivery guys were great too.
August 13, 2026
Reply from Loaf
Thank you for your review and for sharing your experience with us. We're pleased to hear that your table has arrived and that you are happy with it.
We appreciate your patience throughout the three attempts it took to get your table to you and that that Arju in Customer Services and the delivery team provided you with helpful support.
Your feedback is invaluable, and we will ensure it is shared with them.
If you have any further questions or need assistance as you await your chairs in September, please don’t hesitate to reach out. We're here to help.
Fantastic staff in Bristol store
Fantastic staff in Bristol store. Really friendly and helpful
August 15, 2026
Reply from Loaf
Thank you for the great feedback for our Bristol Shack, its so good to hear you had a good shopping experince there. If you do need anything else please let us know, we are more than happy to help. Best regards Julie.
Helpful staff
We were connected with the Edinburgh store for a video consultation to check the sofa-bed we wanted would get up to our upstairs room. The store team (Lesley and others) were super helpful and even confirmed the weight for us as in the end we decided to use a sofa lift service to get it in through our front sash window.
August 20, 2026
Unprompted review
Reply from Loaf
Good morning, thank you for the 5 review. I am so happy to hear the video consultation with the Edinburgh team helped you with the choice and delivery of your sofa bed. I hope you enjoy it. If you need anything else, please let us know; we are here to help. Best regards, Julie
Great advice and service from Sharon…
Great advice and service from Sharon and Lesley. Love my Smithy Love Seat
August 15, 2026
Reply from Loaf
Good morning, thank you for the great feedback, I'm so glad to hear you received such good service from Sharon and Lesley and enjoy your Smithy, excellent choice. Warm regards Julie
The delivery of two loaf beds to…
The delivery of two loaf beds to Battersea went very smoothly. Kayman and Ben from the Loaf brigade were extremely hospitable and kept me informed on their eta and arrival which was really helpful.
Thank you
August 20, 2026
Unprompted review
Reply from Loaf
Thank you for the lovely 5 review for Kayman and Ben, I will pass that on. I am glad to hear the delivery experience went well. Enjoy your new goods. Best regards, Julie
John and Damo were extremely…
John and Damo were extremely professional delivering our brand-new loaf corner sofa. They swiftly removed the old one and carefully brought down the new sofa into the house. Thank you for a fab , friendly delivery and we love the new sofa!
August 17, 2026
Unprompted review
Reply from Loaf
Thank you for the 5 review, I'm so happy to hear that John and Damo looked after you so well, I'll pass this onto them. Best regards Julie
My order has run into some sort of IT/delivery problem
The purchase of the sofa went perfectly until the collection of my old sofa needed to be added to the order. Sadly, its still not sorted and I’ve been left very puzzled why either an IT glitch or delivery firm problem can’t be sorted quickly.
August 18, 2026
Reply from Loaf
Thank you for the Feedback. We have had some gremlins in the system and it has caused us all some frustrations. I hope this has been resolved for you now. Kind regards Julie
Best customer service and the quality…
Best customer service and the quality of the sofa is 10/10!!!
August 14, 2026
Reply from Loaf
Thank you for your kind review, we really do appreciate it. Warm regards Julie
Uncommunicative Customer Service my…
After a mix up at Loafs end with my order the company have not yet managed to place my new order a week later and are not messaging me back. I have been sent out some items in exchange for a refund on a delivery that didn’t happen but seeing as Loaf told me they could not complete my order due to a technical issue I do not understand how this was able to be processed?????
August 14, 2026
Reply from Loaf
Hello, I am sorry about this. We have had some technical issues that is most frustrating for all of us. I hope we manage to get this resolved for you swiftly. Kind regards Julie
Solihull store staff so friendly and…
Solihull store staff so friendly and helpful - especially Pete.
August 12, 2026
Reply from Loaf
Thank you for the review, as its my local Shack too I agree!! Best regards Julie
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