The AA Smart Care Reviews 

Easy system to use. Garage was friendly and professional.

Recently (17/08/2026) used the AA home visit car service.
I can honestly say the whole experience was superb.
I was updated every step of the way in relation to the time of my visit and the AAmechanic Martin arrived exactly on time and gave my vehicle a complete and comprehensive service that lasted for approximately two and a half hours.
It is so much easier than visiting a garage and I will be using this method for all my future vehicle services
I would recommend this service to anyone and I was more than pleased with it

AA man rang us before arriving at our campsite. Worked quickly and tidied up after himself.
The work was done to a high standard and he offered professional advice on another fault.
Very convenient and I will definitely use this service again.

I am so pleased with the service I received today. AA smart care made everything so easy, I did the booking through the AA app. It was simple even for an old bird like me. my car was collected by A&G garage, manchester and dropped back off. This was so convenient as I dont have any family or friends that could give me lifts sorting my car out. Very pleased with the whole experience.

It was very easy to book an appointment, needed brakes doing
Price was fantastic, the gentleman that did the job kept me informed about everything, how long he would be and that he checked everything out. Even told me that brake fluid needed sorting. Would definitely recommend and use them again in the future

Kept informed when he would arrive.
Carried out repair.
Rang me when complete.
Everthing was very good
A great service that i would gladly
us again.

Hassel free with no issues, the engineer was very good and informative

The mechanic (Tom W) arrived on time, was very professional and thorough.
Planning to book in another car an after I write this review. My only criticism is that the website needs overhauling, perhaps with a dropdown box listing all services and additional things like wiper blades, brake fluid replacement etc.

Utter rubbish! I received confirmation the day before to arrive at 9am, so I arranged my last day of annual leave, childcare and other plans around the appointment. I turned up at In ‘n’ Out only to be told there was no booking.

I contacted the AA, who said they had sent the booking over. In ‘n’ Out said they hadn’t confirmed the booking, and apparently this happens all the time. Both companies simply blamed each other, with no one taking responsibility.

A complete waste of my time, annual leave and childcare arrangements. Extremely frustrating and very poor communication between the two companies.

Timely arrival. Good communication and helpful re faults

Absolutely fantastic!

Good service

He turned up on time very polite and kept me updated on how the job was going

Incorrect air filter was fitted, and the part behind it wasn't connected either, bad customer service tried to get a part refund but was only offered a minimum amount after a very long wait. Would not recommend this service.

The mechanic who attended to my car, did so efficiently answering all my queries with a friendly and helpful manner.
Overall he possessed excellent customer service skills.

Work was carried out on my vehicle and the garage didn't use some parts that was ordered and therfore less labour hrs? Also charged VAT foe MOT when you shouldn't be charging vat for mots? Finally slow confirmation from the AA after authorisation was given for work to be undertaken meant I had to repay for an MOT! Overall pretty disappointed is putting it mildly!

He turned up on time and was pleasant got the job done and went very happy with the service

29 June contacted by Smartcare re- car repair after breakdown for further work.I approved the work. I did not need courtesy car because I thought repair would be completed before I left for my vacation on 15 July for 21 days..I contacted garageday before vacation to be told that no repairs have been taken due to delay in recieving the part from manufacturer but will be completed on return from vacation. I returned on 6 August , contacted garage to be told that they are waiting for AA to approve further costs (£1300) for serious parts -clutch repair..I said AA Smart care have not sent me an email ...garage then stated they would attempt to contact AA to confirm email. Email arrived within 30 minutes- no personal contact to apologise for oversight just a straight forward email asking for said amount..3 and a half weeks in which my vehicle should have been repaired via AA smart care contact. Your 'middleman' communication system is extremely poor and frustrating.Will not be utilising your AA smart care again and willbe going to social media to express my anger and frustration of your ' car care' lack of communication ..