The AA Smart Care Reviews 

The mechanic who attended to my car, did so efficiently answering all my queries with a friendly and helpful manner.
Overall he possessed excellent customer service skills.

Work was carried out on my vehicle and the garage didn't use some parts that was ordered and therfore less labour hrs? Also charged VAT foe MOT when you shouldn't be charging vat for mots? Finally slow confirmation from the AA after authorisation was given for work to be undertaken meant I had to repay for an MOT! Overall pretty disappointed is putting it mildly!

He turned up on time and was pleasant got the job done and went very happy with the service

29 June contacted by Smartcare re- car repair after breakdown for further work.I approved the work. I did not need courtesy car because I thought repair would be completed before I left for my vacation on 15 July for 21 days..I contacted garageday before vacation to be told that no repairs have been taken due to delay in recieving the part from manufacturer but will be completed on return from vacation. I returned on 6 August , contacted garage to be told that they are waiting for AA to approve further costs (£1300) for serious parts -clutch repair..I said AA Smart care have not sent me an email ...garage then stated they would attempt to contact AA to confirm email. Email arrived within 30 minutes- no personal contact to apologise for oversight just a straight forward email asking for said amount..3 and a half weeks in which my vehicle should have been repaired via AA smart care contact. Your 'middleman' communication system is extremely poor and frustrating.Will not be utilising your AA smart care again and willbe going to social media to express my anger and frustration of your ' car care' lack of communication ..

Easy way to book service and MOT at competitive price with convenient free pickup. Have used twice now.

mechanic turned up with wrong parts so had to abort appointment.Left my car in undrivable state & the locking wheel nut still attached to the wheel nut. Apointment rebooked but no one phoned me on the day to say when mechanic was coming . 2 phone calls & 2 hours waiting for a call back i finally found out a mechanic was on way
BUT THEY NEVER TURNED UP … got call late in day … can’t come ….

Booked an MOT on Saturday for the following Tuesday and paid £39.99. Automated email told me I would be notified "shortly" of the exact time. As I hadn't had received anything by mid-morning Monday, I thought I'd call the number given to AA. Gave up after being sent on an endless "for X, press X" loop and not being able to speak to a human. Then called the garage directly who told me they have received the booking but can't fit me in on Tuesday, but could later in the week. Not good enough, as Tuesday was the only time I could do.

To the garage's credit, they said they would contact AA and get it refunded, as apparently the system is "broken" and it happens all the time.

So avoid at all costs. What will happen is that you will lose valuable time and will end up booking your MOT directly with someone else anyway.

Despite a stressful start it all turned out well

Arrived on time, friendly and proffesional team, good communication.

Booked MOT through AA Smart care and was advised that appointment time would be forwarded before the scheduled MOT date. Was advised on the Sunday (all customer service lines are closed) that i should drop the car off at 9:00 am and be prepared to leave it all day. Mr AA man, what happened to the appointment time? Had I known this I would not have booked through you and made alternate arrangement. Will not use again!

Easy to book and really good service.
Included mot and major service.
Recommended.

Absolutely awful experience with the AA in general. The only saving grace was the garage i eventually was sent to were very good. No confidence in renewing my subscription with you

I booked pm from 12 to be before 4. I had to ring 3 times for an eta, as no call. Eventually the mechanic arrived and he was great, he did the work and was polite and professional. Just better communication needed.

The garage were very professional

First booking missed as engineer took day off without telling anyone. Once service completed it took a week to get the email saying what had been done. A less than impressive start.

The engineer turned up on time and checked the engine was working before he left. He took it for a drive to make sure the warning lights had gone off.

Poor planning from the aa meant that on the day of my appointment they tried to cancel due to inability to source a replacement alternator (the technician advised that for private customers, they only attempt to purchase the part on the day). They did offer to obtain the part but that would have resulted in a 4 day wait & I needed the car urgently for a family holiday. After phoning around, I managed to source the part myself but due to a mix up by the supplier this ended up being rather stressful too. The technician successfully collected & replaced the alternator. I had concerns for his welfare as he was working in the hot sun & had not been provided with any shelter. The aa invoiced me a reduced cost for labour only as I had to purchase the alternator myself but this has left me £200 out of pocket compared to the original quoted price. The technician himself was fantastic but the process & lack of consideration for his welfare was terrible. I used the aa as they've always been a name I can trust but on this occasion they let me down.

Easy to book, great service

My car didn’t pass MOT for the first time and there was an issue with my right CV boot . Smart care use my warranty to fixed the issue with my car and it pass MOT for the second time

Great service, the guy who did the job was very polite, on time and did the job well.