Booking was easy. Garage itself appeared not to have a lot of staff for reception purposes. Good price. Communication not very good expected call when car ready did not receive rang after 2 hour... See more
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Review summary
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The booking process and price were good and finding a garage was useful. My only comment about the garage was that they indicated my car was dirty, it was dusty but I had cleaned the windows, but I... See more
The Sales executive Gemma Wordley was very pleasant and approachable and so empathetic to our concerns on making the decision to downsize and move. It is still not an easy decision for us to make but... See more
I booked pm from 12 to be before 4. I had to ring 3 times for an eta, as no call. Eventually the mechanic arrived and he was great, he did the work and was polite and professional. Just better commun... See more
Company details
About The AA Smart Care
Written by the company
MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.
AA approved local garages
- Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
- The garage technicians are expertly trained in petrol, diesel and electric vehicles
Fixed & transparent pricing
- You’ll know exactly what you’re going to pay, with no hidden extras
- We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.
Guaranteed quality of work and repairs
- We’re so confident in the work, we guarantee all parts and labour for 12 months
- The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
- All prices, including labour, are checked to make sure they’re accurate
Easy online booking
- You can book online at a garage local to you, on a date of your choice
- Book up to 90 days in advance
- You have access to a UK wide network of local garages.
Contact info
United Kingdom
- theaa.com/car-care/book/start
4.0
Great
19K reviews
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Great service and advice
August 14, 2026
May use AI-assist with repliesRead more
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Reply from The AA Smart Care
Great to hear everything went smoothly 🙂.
Service and skilled workers
He turned up on time very polite and kept me updated on how the job was going
August 13, 2026
Bad service overall
Incorrect air filter was fitted, and the part behind it wasn't connected either, bad customer service tried to get a part refund but was only offered a minimum amount after a very long wait. Would not recommend this service.
June 27, 2026
Reply from The AA Smart Care
Hi Brett, we're sorry to hear you've been left feeling this way. We hope you've since been able to speak with our Customer Service team, who'll be best placed to review your concerns in more detail and look into what happened.
EXECELLENTLY PERFORMANCE
August 10, 2026
Excellent customer service
The mechanic who attended to my car, did so efficiently answering all my queries with a friendly and helpful manner.
Overall he possessed excellent customer service skills.
August 15, 2026
Work was carried out on my vehicle and…
Work was carried out on my vehicle and the garage didn't use some parts that was ordered and therfore less labour hrs? Also charged VAT foe MOT when you shouldn't be charging vat for mots? Finally slow confirmation from the AA after authorisation was given for work to be undertaken meant I had to repay for an MOT! Overall pretty disappointed is putting it mildly!
August 8, 2026
Reply from The AA Smart Care
Hi Rob, we're sorry to hear this. We've passed this to the relevant team to look into further and have asked them to contact you directly to discuss your concerns.
He turned up on time and was pleasant…
He turned up on time and was pleasant got the job done and went very happy with the service
August 10, 2026
frustrated and angry
29 June contacted by Smartcare re- car repair after breakdown for further work.I approved the work. I did not need courtesy car because I thought repair would be completed before I left for my vacation on 15 July for 21 days..I contacted garageday before vacation to be told that no repairs have been taken due to delay in recieving the part from manufacturer but will be completed on return from vacation. I returned on 6 August , contacted garage to be told that they are waiting for AA to approve further costs (£1300) for serious parts -clutch repair..I said AA Smart care have not sent me an email ...garage then stated they would attempt to contact AA to confirm email. Email arrived within 30 minutes- no personal contact to apologise for oversight just a straight forward email asking for said amount..3 and a half weeks in which my vehicle should have been repaired via AA smart care contact. Your 'middleman' communication system is extremely poor and frustrating.Will not be utilising your AA smart care again and willbe going to social media to express my anger and frustration of your ' car care' lack of communication ..
August 15, 2026
Reply from The AA Smart Care
Hi Stephen, we're sorry to hear about the delay in communication. We've shared your feedback with the relevant team so they can review what happened and identify any improvements that can be made to help prevent this happening again in the future.
Would recommend AA smart care
Easy way to book service and MOT at competitive price with convenient free pickup. Have used twice now.
August 15, 2026
Abysmal service & customer service
mechanic turned up with wrong parts so had to abort appointment.Left my car in undrivable state & the locking wheel nut still attached to the wheel nut. Apointment rebooked but no one phoned me on the day to say when mechanic was coming . 2 phone calls & 2 hours waiting for a call back i finally found out a mechanic was on way
BUT THEY NEVER TURNED UP … got call late in day … can’t come ….
August 17, 2026
Unprompted review
Reply from The AA Smart Care
Hi there, we're sorry to hear that the repair couldn't be completed on the original appointment day. Our team are always happy to help when you get in touch. There may have been a delay in providing an update, as our Mobile Mechanics' schedules can be affected by factors such as local demand, availability, and traffic conditions. We hope the repair went well and that your car is running smoothly now.
AA Smart Care booking system for MOTs doesn't work
Booked an MOT on Saturday for the following Tuesday and paid £39.99. Automated email told me I would be notified "shortly" of the exact time. As I hadn't had received anything by mid-morning Monday, I thought I'd call the number given to AA. Gave up after being sent on an endless "for X, press X" loop and not being able to speak to a human. Then called the garage directly who told me they have received the booking but can't fit me in on Tuesday, but could later in the week. Not good enough, as Tuesday was the only time I could do.
To the garage's credit, they said they would contact AA and get it refunded, as apparently the system is "broken" and it happens all the time.
So avoid at all costs. What will happen is that you will lose valuable time and will end up booking your MOT directly with someone else anyway.
August 17, 2026
Unprompted review
Reply from The AA Smart Care
Hi there, we're sorry to hear this and wish we'd had the chance to speak with you directly to get things sorted. If you need any help with your refund, please don't hesitate to get in touch. We hope your MOT goes smoothly.
Despite a stressful start it all turned…
Despite a stressful start it all turned out well
August 12, 2026
Reply from The AA Smart Care
We're over the moon to hear this about your service with our Mobile Mechanic 💛🔧.
Booked MOT through AA Smart care and…
Booked MOT through AA Smart care and was advised that appointment time would be forwarded before the scheduled MOT date. Was advised on the Sunday (all customer service lines are closed) that i should drop the car off at 9:00 am and be prepared to leave it all day. Mr AA man, what happened to the appointment time? Had I known this I would not have booked through you and made alternate arrangement. Will not use again!
August 17, 2026
Unprompted review
Reply from The AA Smart Care
Hi Gary, some garages choose to manage their bookings this way and will usually contact you once your MOT has been completed or if there's an update to share. We hope you were able to get in touch with the garage directly if our team wasn't available that day.
Easy to book and really good service.
Easy to book and really good service.
Included mot and major service.
Recommended.
August 12, 2026
Absolutely awful experience with the AA…
Absolutely awful experience with the AA in general. The only saving grace was the garage i eventually was sent to were very good. No confidence in renewing my subscription with you
August 15, 2026
Reply from The AA Smart Care
Hi, we're sorry to hear this and hope you've since raised your concerns directly with our Customer Service team so they can help.
Mechanic great. Communication poor.
I booked pm from 12 to be before 4. I had to ring 3 times for an eta, as no call. Eventually the mechanic arrived and he was great, he did the work and was polite and professional. Just better communication needed.
August 15, 2026
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