Booking was easy. Garage itself appeared not to have a lot of staff for reception purposes. Good price. Communication not very good expected call when car ready did not receive rang after 2 hour... See more
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About The AA Smart Care
Written by the company
MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.
AA approved local garages
- Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
- The garage technicians are expertly trained in petrol, diesel and electric vehicles
Fixed & transparent pricing
- You’ll know exactly what you’re going to pay, with no hidden extras
- We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.
Guaranteed quality of work and repairs
- We’re so confident in the work, we guarantee all parts and labour for 12 months
- The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
- All prices, including labour, are checked to make sure they’re accurate
Easy online booking
- You can book online at a garage local to you, on a date of your choice
- Book up to 90 days in advance
- You have access to a UK wide network of local garages.
Contact info
United Kingdom
- theaa.com/car-care/book/start
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Reply from The AA Smart Care
Martyn’s review
Recently (17/08/2026) used the AA home visit car service.
I can honestly say the whole experience was superb.
I was updated every step of the way in relation to the time of my visit and the AAmechanic Martin arrived exactly on time and gave my vehicle a complete and comprehensive service that lasted for approximately two and a half hours.
It is so much easier than visiting a garage and I will be using this method for all my future vehicle services
I would recommend this service to anyone and I was more than pleased with it
AA**service. Perfect
AA man rang us before arriving at our campsite. Worked quickly and tidied up after himself.
The work was done to a high standard and he offered professional advice on another fault.
Very convenient and I will definitely use this service again.
I am so pleased with the service I…
I am so pleased with the service I received today. AA smart care made everything so easy, I did the booking through the AA app. It was simple even for an old bird like me. my car was collected by A&G garage, manchester and dropped back off. This was so convenient as I dont have any family or friends that could give me lifts sorting my car out. Very pleased with the whole experience.
Mechanical Engineer
It was very easy to book an appointment, needed brakes doing
Price was fantastic, the gentleman that did the job kept me informed about everything, how long he would be and that he checked everything out. Even told me that brake fluid needed sorting. Would definitely recommend and use them again in the future
AA = Alternative approach.
Kept informed when he would arrive.
Carried out repair.
Rang me when complete.
Everthing was very good
A great service that i would gladly
us again.
Hassel free with no issues
Hassel free with no issues, the engineer was very good and informative
The mechanic (Tom W) arrived on time
The mechanic (Tom W) arrived on time, was very professional and thorough.
Planning to book in another car an after I write this review. My only criticism is that the website needs overhauling, perhaps with a dropdown box listing all services and additional things like wiper blades, brake fluid replacement etc.
Utter rubbish and incompetent!
Utter rubbish! I received confirmation the day before to arrive at 9am, so I arranged my last day of annual leave, childcare and other plans around the appointment. I turned up at In ‘n’ Out only to be told there was no booking.
I contacted the AA, who said they had sent the booking over. In ‘n’ Out said they hadn’t confirmed the booking, and apparently this happens all the time. Both companies simply blamed each other, with no one taking responsibility.
A complete waste of my time, annual leave and childcare arrangements. Extremely frustrating and very poor communication between the two companies.

Reply from The AA Smart Care
Great service and advice
Service and skilled workers
He turned up on time very polite and kept me updated on how the job was going
Bad service overall
Incorrect air filter was fitted, and the part behind it wasn't connected either, bad customer service tried to get a part refund but was only offered a minimum amount after a very long wait. Would not recommend this service.

Reply from The AA Smart Care
EXECELLENTLY PERFORMANCE
Excellent customer service
The mechanic who attended to my car, did so efficiently answering all my queries with a friendly and helpful manner.
Overall he possessed excellent customer service skills.
Work was carried out on my vehicle and…
Work was carried out on my vehicle and the garage didn't use some parts that was ordered and therfore less labour hrs? Also charged VAT foe MOT when you shouldn't be charging vat for mots? Finally slow confirmation from the AA after authorisation was given for work to be undertaken meant I had to repay for an MOT! Overall pretty disappointed is putting it mildly!

Reply from The AA Smart Care
He turned up on time and was pleasant…
He turned up on time and was pleasant got the job done and went very happy with the service
frustrated and angry
29 June contacted by Smartcare re- car repair after breakdown for further work.I approved the work. I did not need courtesy car because I thought repair would be completed before I left for my vacation on 15 July for 21 days..I contacted garageday before vacation to be told that no repairs have been taken due to delay in recieving the part from manufacturer but will be completed on return from vacation. I returned on 6 August , contacted garage to be told that they are waiting for AA to approve further costs (£1300) for serious parts -clutch repair..I said AA Smart care have not sent me an email ...garage then stated they would attempt to contact AA to confirm email. Email arrived within 30 minutes- no personal contact to apologise for oversight just a straight forward email asking for said amount..3 and a half weeks in which my vehicle should have been repaired via AA smart care contact. Your 'middleman' communication system is extremely poor and frustrating.Will not be utilising your AA smart care again and willbe going to social media to express my anger and frustration of your ' car care' lack of communication ..

Reply from The AA Smart Care
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