The only thing that was a problem was the part availability, I had requested a morning appointment and scheduled pick ups etc around this. Was still getting texts confirming this on the morning of t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Replacement of all four wheels brake pads and disks and done on time with no mess. The only thing that the mechanic did not do was adjust the hand brake. It was three notches/clicks for full hand... See more
Mechanic was really good but the appointment was changed from morning to a late afternoon by the company on the morning of the booking, which could have been a big inconvenience to me if I had other... See more
Company replied
Recently used them for a service so booked again for second car but sadly a complete different experience. He was only here for less than a hour for a full service so I lack confidence that he did... See more
Company replied
Company details
About The AA Smart Care
Written by the company
MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.
AA approved local garages
- Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
- The garage technicians are expertly trained in petrol, diesel and electric vehicles
Fixed & transparent pricing
- You’ll know exactly what you’re going to pay, with no hidden extras
- We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.
Guaranteed quality of work and repairs
- We’re so confident in the work, we guarantee all parts and labour for 12 months
- The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
- All prices, including labour, are checked to make sure they’re accurate
Easy online booking
- You can book online at a garage local to you, on a date of your choice
- Book up to 90 days in advance
- You have access to a UK wide network of local garages.
Contact info
United Kingdom
- theaa.com/car-care/book/start
3.9
Great
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
When they did my service they didn't…
When they did my service they didn't reset the inspection reminder I think that was unprofessional
August 6, 2026
The booking process and price were good…
The booking process and price were good and finding a garage was useful.
My only comment about the garage was that they indicated my car was dirty, it was dusty but I had cleaned the windows, but I did not want to use anymore water to wash the whole car it was not necessary and the inside was clean. No one was in reception when I came to collect my car, minor things but a little annoying.
The service of Smart care was great would recommend.
August 10, 2026
The AA handled everything for us and we…
The AA handled everything for us and we had no problems at all. Excellent value for money too!
July 15, 2026
The communication between yourself and…
The communication between yourself and the garage is not excellent, because of this I was just waiting the whole time frame I was given for my car to be picked up. I had to ring the garage directly to find out that the pickup wasn't going to happen and I would have to drop my car off to the garage myself. Which caused me alot of distress.
August 11, 2026
The garage was rubbish
The garage was rubbish , very rude customer service , had to ask for my MOT certificate and had bulb out to be told they don’t have the tools to fix it!
August 14, 2026
Excellent service and gentleman from AA…
Excellent service and gentleman from AA very helpful and friendly. Will absolutely use home service from now on.
August 14, 2026
Easy to book online and confirmation…
Easy to book online and confirmation email received straightaway. Follow up communication outlining what would happen on the day was well received. Engineer text and phoned on the day with estimated arrival time and engineer provided a good update once the work had been completed.
August 13, 2026
Booking was easy
Booking was easy.
Garage itself appeared not to have a lot of staff for reception purposes.
Good price.
Communication not very good expected call when car ready did not receive rang after 2 hours told ready to collect.
August 14, 2026
Very good garage and second year using…
Very good garage and second year using them. Good communication and timing. Fully recommend.
August 13, 2026
Engineers were thorough
Engineers were thorough, good value, and timely. Easy to book, and easy to find.
August 14, 2026
Great service
The mechanic was friendly, professional and knowledgeable, explained everything and was helpful.
August 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from The AA Smart Care
Happy to hear that Andrew, thanks for the review 🙂.
Atrocious price for an atrocious service.
£99 to connect a machine up to give diagnostics. Result given was the car’s software needed updating. No other help provided for the fault. Volkswagen garage said this was untrue, the software did not need updating.
Garage promised to send the full report, I chased this for 2 days before it was finally sent.
Atrocious price for an atrocious service.
August 14, 2026
Efficient Service
The car was picked up and delivered with MOT and Full Major Service completed within the day. It required the brake fluid to be renewed. Otherwise everything else was OK
August 14, 2026
Would use again
Luke arrived on time was polite and efficient. Half the price of the dealer garage for front pads and discs!
August 14, 2026
Fantastic mechanic!
Fantastic service mechanic! Greg was polite, professional, friendly and an absolute joy to have work on our car. He was tidy, quick, knowledgeable and obviously loves his job. We wouldn't hesitate to have him back to do any more work in the future.
August 12, 2026
Great service picked up my car and…
Great service picked up my car and dropped off must less hassle and the price was great.
August 13, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.