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The Perfume Shop Reviews 

178,732
•
TrustScore 4.5 out of 5

4.7

Perfume Store•222 Locations
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Review summary

Created with AI, based on recent reviews

Evaluating 36,337 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professional, caring, and helpful approach, often highlighting their extensive knowledge and ability to provide excellent recommendations. Many people appreciate the quick and well-packaged delivery, with items often arriving within a few days and sometimes including samples. Reviewers also frequently mention the great prices and selection of fragrances, making it a preferred place for their perfume needs. However, some customers experienced issues with products not matching their expectations regarding scent longevity or description. A few other people also felt that their orders did not arrive or that the company did not take responsibility for delivery partner issues.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, patience, and pleasant... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and prompt delivery... See more

Product

Customers had positive experiences with product, praising the exquisite perfumes, great selection, and keen... See more

Service

People report positive experiences with service, often highlighting the helpfulness and knowledge of the... See more

Price

Users describe positive interactions with price, with many reviewers finding the prices to be great,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered 2 aftershaves instead of one. I went into my local perfume shop and explained the situation to the manger Ms Rasini. She was fantastic in her response. She sorted out the problem without me... See more

Rated 5 out of 5 stars

I received an email to say many fragrances were being discounted, so I looked online and found that my favourite one (Jean Paul Gaultier Scandal Le Parfum pour homme) had a 20% discount so I bought... See more

Company replied

Rated 5 out of 5 stars

Excellant customer service, did not feel rushed although i could not decide. Gave me a recommendation and took onboard my likes and dislikes. Came out with a favourite because it was on sale, but afte... See more

Rated 5 out of 5 stars

I came in with one scent in mind. Not too sure, but Freya and her lovely colleague (I forgot to ask their name) were wonderful, they showed expert knowledge on smells, and what would suit me for my... See more

Company replied

Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

179K reviews

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4.7

All reviews

(178,732)

34,559 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

The heat in this store is no joke

The heat in this store is no joke. The staff looked unwell and not being able to cope in this heat with the aircon not working. They had fans running infront of them and were sweating.

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Claudio

Toady I was severed by claudio I was looking for perfume for myself which then quickly turned into buying perfume for my girlfriends birthday was choosing between prada paradox and ysl black opium Claudia provided me with a great service and also wrapped my gift well I will be returning soon!

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful Experience!

Anyone looking for a perfume I would very highly recommend Natasha and Donna in Nuneaton Store.
Always very friendly, polite and welcoming.
Their knowledge and experience really speaks volumes, always advising and recommending me with the right cologne.
Nothing is ever too much for them, always going above and beyond!
The store is always kept very clean, tidy and to a professional high standard.
Through the brilliant services from Natasha and Donna I have made few purchases and would not hesitate to go back again and buy more, they make your experience world class!

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Lara was absolutely fantastic

Lara was absolutely fantastic, she was so patient with my daughter who could not make her mind up about what kind of scent she wanted! Thank you so much!

July 11, 2026
Unprompted review

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