The RealReal Reviews 126,093

I LIKE IT REAL REAL, BUT THE SHIPPING IS VERY EXPENSIVE! NOW THE CLOTHING THEY WRAP IT IN PLASTIC BAGS

As far as making life easy for shipping items in, TRR is great. However, the payouts are poor and confusing. Items that are just received sometimes receive immediate discounts without notification and payouts are very low especially for bags. There are still plenty of other options for resale that pay better. Also, the items that are returned are often mishandled and given reasons that do not make sense.

It was shipped timely and got here early. It also mentioned some residue on it when I ordered that could be seen in the photos. I was able to remove the residue within 10 minutes after receiving it, by using a dry brush. The leather wasn't damaged. It looks almost brand new. This was a great deal!

Shipping was quick and the product was exactly as described.

The quality & condition of my Ferragamo shows, my first purchase, was great!

Just as pictured. Fast shipping

Every item that I have purchased from you is exactly like your site describes. I have been happy with each item. The quality is good and delivery is fast.

My purchase experience was wonderful -- the delivery was quick, the item was just what I wanted and I'll certainly purchase from The RealReal again.

However, I was sorely disappointed in the company's location in Dallas. The tiny store had almost no relevant stock for me and ONE Louis Vuitton item. Perhaps it would have more of a selection if more people were aware of it.

Product was perfect shipped fast

Your team has been very responsive.

I’ve had multiple disappointing experiences with The RealReal, and at this point, I can’t recommend them.

The biggest issue is the lack of accuracy and transparency in their listings. I’ve purchased items described as being in “excellent condition” that arrived with noticeable scratches, missing glazing, and overall wear that was clearly not disclosed. In another case, the glazing on a bag was actively melting—something that absolutely should have been noted and photographed.

Their photos are also inconsistent and often fail to capture important flaws. If there’s a stain, damage, or wear, it should be clearly shown. Buyers should not be surprised when items arrive in significantly worse condition than described.

Customer service only adds to the frustration. The representatives are polite, but they have little authority to actually resolve issues and frequently need to “check with another team,” which drags out the process unnecessarily. Returns are difficult, time-consuming, and feel intentionally complicated.

One of my most frustrating experiences was purchasing a handbag listed with gold hardware—only to receive a bag that clearly did not have gold hardware. Even after providing photos, I was told it was “gold” and denied a resolution. Being stuck with an item that is not as described is unacceptable.

Overall, the lack of accountability, poor quality control, and difficult return process make this a frustrating place to shop. There are too many inconsistencies for a company operating at this level, and it ultimately feels like the customer is not being heard.

Item was described as Very Good, although upon delivery and inspection, the item was fair. A seam was torn, and the straps were frayed.

The bag is in great condition and it actually shipped faster than I thought it would.

Shoes I ordered were under women’s but were men’s sizing.

I love shopping on The RealReal. The information is good and the service is excellent. It's always a thrill when the package arrives.

Hi! My package got lost. It's marked as delivered, but it's not there. The postal service insists that they delivered it, but they have no proof.

Received packaged in excellent conditions. The clothes excedeed my expectations

Item was exactly as described in excellent condition

The dress I ordered was exactly as described. I'm very pleased with my purchase. Also the shipping was fast and efficient.