The RealReal Reviews 126,100

I’ve had multiple disappointing experiences with The RealReal, and at this point, I can’t recommend them.

The biggest issue is the lack of accuracy and transparency in their listings. I’ve purchased items described as being in “excellent condition” that arrived with noticeable scratches, missing glazing, and overall wear that was clearly not disclosed. In another case, the glazing on a bag was actively melting—something that absolutely should have been noted and photographed.

Their photos are also inconsistent and often fail to capture important flaws. If there’s a stain, damage, or wear, it should be clearly shown. Buyers should not be surprised when items arrive in significantly worse condition than described.

Customer service only adds to the frustration. The representatives are polite, but they have little authority to actually resolve issues and frequently need to “check with another team,” which drags out the process unnecessarily. Returns are difficult, time-consuming, and feel intentionally complicated.

One of my most frustrating experiences was purchasing a handbag listed with gold hardware—only to receive a bag that clearly did not have gold hardware. Even after providing photos, I was told it was “gold” and denied a resolution. Being stuck with an item that is not as described is unacceptable.

Overall, the lack of accountability, poor quality control, and difficult return process make this a frustrating place to shop. There are too many inconsistencies for a company operating at this level, and it ultimately feels like the customer is not being heard.

Item was described as Very Good, although upon delivery and inspection, the item was fair. A seam was torn, and the straps were frayed.

The bag is in great condition and it actually shipped faster than I thought it would.

Shoes I ordered were under women’s but were men’s sizing.

I love shopping on The RealReal. The information is good and the service is excellent. It's always a thrill when the package arrives.

Hi! My package got lost. It's marked as delivered, but it's not there. The postal service insists that they delivered it, but they have no proof.

Received packaged in excellent conditions. The clothes excedeed my expectations

Item was exactly as described in excellent condition

The dress I ordered was exactly as described. I'm very pleased with my purchase. Also the shipping was fast and efficient.

I have been a buyer and consigner at TRR for many years. However, recent changes to their corporate structure have made me decide to discontinue my relationship. They are no longer careful with their descriptions of items for sale. They are inaccurate or outright misleading. When a complaint is made, they say corporate policy does not allow for returns or adjustments. I personally am stuck with an expensive designer bag that came without the included shoulder strap stated in the listing. I don't wish to deal with this sort of dishonesty when there are so many other choices available for preowned items. Customer Service is nonexistent. They read from a prepared corporate script that basically says and does nothing for their customers. One has to wonder if this company is experiencing financial difficulties?

Beautiful shoes and a great price. Condition was excellent ! Very pleased with this purchase.

The jacket was advertised as men’s when it was actually a women’s jacket. Not happy it is non returnable.

I have been emailing for months every week to follow up on a customer service issue and have yet to even be acknowledged. Typically the customer service is top notch, this has changed my perception of the company.

You have lost my items and have been very unhelpful and retrieving them. I spent $2000

Loved my items!

Shoes came quickly, packed well and I the condition was just as described on the site.

I had the best experience buying my first designer handbag on your website made it easy and your reviews about the quality of the handbag is spot on so when I received my handbag it was easy to love. I will definitely tell my friends about my experience and buy more in the future

Shipping costs. Time to receive item. Return window. Time to get refund. Restocking fee. Input on return not considered. AI item descriptions. I want to see photos of the defects noted.