When me and my disabled partner went In store to buy a mattress the manager couldn’t had been more helpful. She ask how we both slept gave us all the time we needed as my partner has mobility issues a... See more
Company replied
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Review summary
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Our experience from Jo the bed adviser was second to none. The knowledge she had about mattresses was outstanding. We were feeling very well educated from Jo and confident that she advised the correc... See more
Brilliant service all around Delivery was very quickly arranged, the guys contacted me promptly on the day , confirming everything with me and contacted when arriving at my address Product... See more
Martin was very patient with us and explained the pros and cons of the mattresses we were looking at, there was no pressure to make a purchase there and then. We did place an order on our second vis... See more
Company replied
Company details
About Bensons For Beds
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
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4.7
Excellent
324K reviews
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Reply from Bensons For Beds
We're so glad to hear that our team member was very helpful and provided you with great customer service. Thank you for your kind words!
Team Bensons
Very straightforward to find the right…
Very straightforward to find the right breeds at a reasonable price, delivered on a schedule that worked for us. Delivery and assembly were top-notch too.
August 17, 2026
Reply from Bensons For Beds
We're so pleased to hear that our team was knowledgeable about our products and very customer-friendly. Thank you for sharing your positive experience!
Team Bensons
Excellent delivery service
Excellent delivery service. Fast and good assembly. Nice and patient
August 20, 2026
Reply from Bensons For Beds
We're so pleased to hear that you experienced excellent delivery service, and that the assembly was fast and good. It's wonderful to know our team was patient. Thank you for your kind feedback!
Team Bensons
The delivery service was very good
The delivery service was very good, polite, and helped get the mattress upstairs.
August 20, 2026
Reply from Bensons For Beds
We're so pleased to hear that your delivery experience was excellent and that our team was polite and helpful in getting your mattress upstairs. Thank you for your positive feedback!
Team Bensons
The lads were very helpful and friendly…
The lads were very helpful and friendly and on time
August 20, 2026
Reply from Bensons For Beds
We're so pleased to hear that our team was helpful, friendly, and on time. We truly appreciate your kind words and positive feedback!
Team Bensons
I have always used B4B whenever I need…
I have always used B4B whenever I need to buy a bed or a new mattress because their service and quality of products is always of a high standard.
The staff in the store are knowledgeable and helpful when it comes to choosing the right bed/mattress.
From buying a new mattress to the delivery it has been a positive experience. They keep you up to date with a progress SMS or by email then on the day of delivery I received a call from the driver 30 minutes before arrival plus a SMS. So I knew exactly what time to expect them.
August 17, 2026
Reply from Bensons For Beds
We're so pleased to hear about your consistently positive experiences with us! It's wonderful that our staff's knowledge and helpfulness, along with our efficient delivery updates, have made every purchase a great one. Thank you for your continued trust and loyalty!
Team Bensons
The store was clean and tidy was made…
The store was clean and tidy was made to feel welcome from walking in the door shannon was very helpful and polite 😀
August 20, 2026
Reply from Bensons For Beds
We're so pleased to hear that our store was clean and tidy, and that you felt welcome from the moment you walked in. It's wonderful that our team member was very helpful and polite. Thank you for your kind words!
Team Bensons
Fabulous new bedframe
Our new king size bed-frame arrived as scheduled and is just awaiting our new mattress which will be coming soon. Very happy with the attentive customer care and support received so far.
August 20, 2026
Great experience
Great experience in store choosing our bed, very knowledgeable sales guy, no pressure sales, so much better than buying online, you need to test the mattress!
August 14, 2026
Reply from Bensons For Beds
We're so glad you had a great in-store experience finding your perfect bed! We agree, testing a mattress is essential, and we appreciate your kind words about our knowledgeable sales team.
Team Bensons
The whole experience has gone without a…
The whole experience has gone without a hitch so far, and the salesman was very helpful and very knowledgeable
August 17, 2026
Reply from Bensons For Beds
We're so pleased to hear that your entire experience has gone smoothly so far. It's wonderful to know that our salesperson was very helpful and knowledgeable. Thank you for your kind feedback!
Team Bensons
Customer service from staff was amazing…
Customer service from staff was amazing and professional
August 17, 2026
Reply from Bensons For Beds
We're so pleased to hear that our team provided you with amazing and professional customer service. We truly appreciate your kind words and positive feedback!
Team Bensons
We were dealt with by Jo
We were dealt with by Jo, she was brilliant very knowledgeable and very helpful. Helped us choose exactly what we needed.
August 20, 2026
Reply from Bensons For Beds
We're so pleased to hear that our team member was brilliant, very knowledgeable, and very helpful. It's wonderful that they assisted you in choosing exactly what you needed.
Team Bensons
Staff very helpful and very informative
August 20, 2026
Reply from Bensons For Beds
We are so pleased to hear that our team was very helpful and informative. We truly appreciate your kind words and positive feedback!
Team Bensons
Everything was handled professionally…
Everything was handled professionally and was explained throughly.
August 18, 2026
Reply from Bensons For Beds
Thank you for your wonderful feedback! We are so pleased to hear that everything was handled professionally and clearly explained. We appreciate you taking the time to share your positive experience.
Team Bensons
Brilliant customer services staff
August 16, 2026
Reply from Bensons For Beds
We are so pleased to hear that you found our customer service staff to be brilliant. We truly appreciate your kind words and positive feedback!
Team Bensons
A great experience in the Salisbury…
A great experience in the Salisbury store, thanks to a friendly, professional and very prepared store assistant/manager. A perfect balance of time to freely test the various mattresses, as well as the right amount of information and assistance needed to help us decide on the right mattress. We highly recommend visiting this store. Thank you Mike!
August 15, 2026
Reply from Bensons For Beds
We're so pleased to hear you had such a great experience in our Salisbury store! It's wonderful that our team member provided a friendly, professional, and well-prepared service, offering the perfect balance of time and assistance to help you choose the right mattress. We truly appreciate your recommendation!
Team Bensons
Reply from Bensons For Beds
We are so pleased to hear that you found our delivery service fast and our staff helpful. Thank you for your wonderful feedback!
Team Bensons
Personality
August 19, 2026
Reply from Bensons For Beds
Thank you for your kind words about our team's personality! We believe in bringing a positive and friendly attitude to every interaction with our customers. Your review has truly made our day! 😊
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