When me and my disabled partner went In store to buy a mattress the manager couldn’t had been more helpful. She ask how we both slept gave us all the time we needed as my partner has mobility issues a... See more
Company replied
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Review summary
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Our experience from Jo the bed adviser was second to none. The knowledge she had about mattresses was outstanding. We were feeling very well educated from Jo and confident that she advised the correc... See more
Brilliant service all around Delivery was very quickly arranged, the guys contacted me promptly on the day , confirming everything with me and contacted when arriving at my address Product... See more
Martin was very patient with us and explained the pros and cons of the mattresses we were looking at, there was no pressure to make a purchase there and then. We did place an order on our second vis... See more
Company replied
Company details
About Bensons For Beds
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
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4.7
Excellent
324K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very good interactive staff and good…
Very good interactive staff and good product
August 17, 2026
Unprompted review
Ann went above & beyond very friendly…
Ann went above & beyond very friendly knowledgeable pleasure to purchase the bed from her
August 18, 2026
Good service
Tracy at the Chelmsford branch of Bensons For Beds was very helpful, friendly and knowledgeable - explaining the different types of mattresses and getting us to try lots of different beds to find which would best suit our needs. At no point did we feel pressured.
We ordered our chosen bed and it arrived on time.
Would just be nice if there were less extra charges for delivery, assembly, removal etc - some of which we declined. Removal for recycling should be free as manufacturers should be encouraging this.
August 14, 2026
Absolutely first class from initial…
Absolutely first class from initial contact in store to final delivery - simply the best 👏
August 17, 2026
The whole process was excellent
The whole process was excellent. Really good advice in store, kept well informed right up to the delivery and the delivery men were highly efficient. Could not recommend Bensons more.
August 17, 2026
Very professional staff approach which…
Very professional staff approach which was most helpful. Not too pushy, just helpful to right degree.
August 17, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great experience from shop purchase to…
Great experience from shop purchase to delivery
August 14, 2026
Reply from Bensons For Beds
"Thank you for your kind words! We strive to provide top-notch service from start to finish. We're thrilled to hear you had a great experience with us!" #CustomerSatisfaction #HappyCustomers
Professional
Professional, Informative and Efficient service all round.
August 16, 2026
Unprompted review
The delivery crew and store manager…
The delivery crew and store manager were ,brilliant ,nothing was to much trouble ,would definitely go back
August 17, 2026
New bed
We bought a bed for our daughter, Benson beds were great they gave us time to look and choose what we wanted, the time scale to deliver was good and the delivery guys were great and assembled the bed so we did not have to do anything. Great service will 100% recommend
August 14, 2026
Reply from Bensons For Beds
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our bed and delivery service. It's our goal to provide exceptional service and make the whole process as easy as possible for our customers. Thank you for choosing Benson Beds, we truly appreciate your recommendation!
The Assistant could not have been more…
The Assistant could not have been more helpful and patient and knew all about the products in store.
August 14, 2026
Excellent service from the store
Excellent service from the store. Katherine in particular.
Loved the new technology that sensed our sleep pattern. Gave us the best mattress & pillows for our needs. Ordered a bed frame/ headboard and mattress.
August 16, 2026
Unprompted review
Helpful and knowledgeable
Angel was helpful and knowledgeable, explained the difference between a couple of options we were considering, but gave us time just to look too.
August 10, 2026
The staff was welcoming and helpful in…
The staff was welcoming and helpful in the sense of being informative and reassuring.
August 14, 2026
Beds delivered within time slot…
Beds delivered within time slot following telephone call 30 minutes before
August 15, 2026
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