Bensons For Beds Reviews 

324,114
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 26,262 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly store staff for offering helpful advice and a relaxed environment without any sales pressure. Many people note that the products are comfortable, high quality, and well made. Shoppers also highlight the fast delivery and efficient setup services provided by polite teams. Some reviewers were not happy with confusing emails, delayed responses, and a noticeable lack of clear order confirmation regarding their recent purchases. A few consumers also experienced ongoing difficulties when attempting to resolve support questions through the customer service department via email.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that sales advisors are consistently helpful,... See more

Delivery service

Consumers find delivery_service to be positive, highlighting smooth schedules and punctuality. Reviewers... See more

Product

People report positive experiences with product quality and comfort, noting that new mattresses provide a... See more

Service

Reviewers mention positive feedback about service, noting it is first class from start to finish. Consumers... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting helpful and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When me and my disabled partner went In store to buy a mattress the manager couldn’t had been more helpful. She ask how we both slept gave us all the time we needed as my partner has mobility issues a... See more

Company replied

Rated 5 out of 5 stars

Our experience from Jo the bed adviser was second to none. The knowledge she had about mattresses was outstanding. We were feeling very well educated from Jo and confident that she advised the correc... See more

Rated 5 out of 5 stars

Brilliant service all around Delivery was very quickly arranged, the guys contacted me promptly on the day , confirming everything with me and contacted when arriving at my address Product... See more

Rated 5 out of 5 stars

Martin was very patient with us and explained the pros and cons of the mattresses we were looking at, there was no pressure to make a purchase there and then. We did place an order on our second vis... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

324K reviews

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4.7

All reviews

(324,114)

25,841 reviews in the last 12 months

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Rated 5 out of 5 stars

Really pleased with the service from…

Really pleased with the service from Bensons. The whole process from start to finish was easy. The guys who built my bed were polite, professional, clean and quick. They demonstrated how the bed works as it is an ottoman and explained everything to me. I would definitely recommend Bensons and will use them again in the future.

August 21, 2026
Rated 5 out of 5 stars

A good experience

We received good advice in store and were kept well informed concerning delivery etc. Installation of bed was efficient and smoothly done.

August 21, 2026
Rated 5 out of 5 stars

Great service from start to finish.

Great service from start to finish.
Easy to order and had a delivery date given straight away. Was kept up to date along the way with emails and delivered on time.
The bed is very comfortable and high quality. We found it easy to put together with clear instructions.

August 21, 2026
Rated 5 out of 5 stars

Outstanding service, top-notch razors, and lightning-fast delivery!

I recently purchased the Mühle R89 Rose Gold and the Merkur 34C safety razors from this store, and I couldn't be happier with my experience. Both products arrived quickly, impeccably packaged, and in perfect condition.
The customer service was exceptional—attentive, friendly, and very helpful throughout the process. It is rare to find a store that combines great pricing, excellent staff, and super fast dispatch. I highly recommend them to anyone looking for quality grooming gear!

August 21, 2026
Rated 5 out of 5 stars

My experience with Benson Beds

They come highly recommended especially the Bedford branch
From the onset they were very helpful. They listened to what we required and made excellent recommendations. Kept us updated about the delivery and that was smooth as well.

August 21, 2026
Rated 2 out of 5 stars

Going local independent

Good service in store but than really poor customer service. Cancelled delivery less than 24 hours before planned after I’d booked leave to accommodate. No phone call just an email and a new date a week later. Phoned to discuss and by end of the calls I ended up cancelling because of the hassle

August 18, 2026
Bensons For Beds logo

Reply from Bensons For Beds

Hello Tony,
Thank you for taking the time to share your feedback.
We are very sorry to learn of the issues you experienced following your delivery. We can confirm that your feedback has been passed on to the relevant teams for feedback.
Thank you again for bringing these matters to our attention, and we apologise for the inconvenience and frustration caused,
Megan | Customer Care Specialist

Rated 5 out of 5 stars

Fantastic deals

Fantastic deals, I was asking so many questions and need a lot of different figures and they done it every time. Very helpful and kind.

August 18, 2026
Rated 3 out of 5 stars

Disappointed

The sales in store , customer service and delivery were all excellent however I was very disappointed in the colour of my divan and headboard as it appeared very different to the showroom . I ordered dune beige but it looks grey … I had a replacement but still more grey than beige . The mattress and quality of the divan and head board is lovely , just the colour is not want I wanted Or expecting

August 7, 2026

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